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PartsGeek Reviews - 20,820 Review - 9.0/10

Nov 28, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for PartsGeek

Showing 921 - 940 of 20,820

Ray

Site Experience Feedback

Nov 13, 2024

Cool

KCERIC

Site Experience Feedback

Nov 13, 2024

I had reached out a few weeks back. He had sent me a quote and I went ahead placed the order today.

Chris B

Site Experience Feedback

Nov 13, 2024

great company to order parts from

pop

Site Experience Feedback

Nov 13, 2024

it was all good

Frank

Site Experience Feedback

Oct 23, 2024

The website was easy to use and the products were super competitive!

ty

Site Experience Feedback

Nov 13, 2024

everything was great and website was very easy to use

Michelle

Site Experience Feedback

Nov 01, 2024

experience is fine and easy


Post-Delivery Feedback

Nov 13, 2024

I placed my order after finding the part I desperately needed. at the local store, it was double price. i paid for expedited shipping. 5days later the part was still in PA....I finally received the part (according to y'all it was within YOUR timeframe according to the rep I spoke with who was very rude)... pitiful customer service especially paying extra. I will not be making future purchases. until now I had been a customer for several years but the extra fees paid and poor customer service ruined that!!

Get money

Site Experience Feedback

Nov 13, 2024

Easy to navigate and find what you looking for

brian

Site Experience Feedback

Nov 13, 2024

love parts geek easy to find hard to find items

Mrich

Site Experience Feedback

Nov 07, 2024

Overall I was able to purchase my part. However, I did have some issues with a form of payment being rejected due to incorrect billing address (regardless the fact it was correct). Tried calling partsgeek help line and was never able to get a hold of anyone to assist with reprocessing my order and I ended up having to completely reorder.


Post-Delivery Feedback

Nov 13, 2024

Ordered a fuel pump for my vehicle. There were no issues, shipping was faster than expected. I have ordered other parts from partsgeek before and have never had an issue. I'm constantly recommending to other people to order from here as they seem to have quality products, at times, much cheaper than stores.

DINK

Site Experience Feedback

Nov 05, 2024

PRODUCT PICTURES COULD BE LARGER

JD

Site Experience Feedback

Nov 06, 2024

Ms Andy T. Was a very good sales representative to talk to and she had a lot of patience while dealing with me.lol She was a lot better than the representative I used the last time. T U


Post-Delivery Feedback

Nov 13, 2024

The parts from Detroit Axle did fit but not like they were supposed to the lineup holes on the rotor or a half a hole off so you could not use the lineup hole. The brake pads had to be ground down on each end to fit into the caliper if this had been anybody else they wouldn't have been able to get them to fit I had to capabilities to grind them down to make them fit into the caliper. I suppose this could happen ever once in awhile I've used Detroit Axle before and never had a problem. I'm going to call this a fluke and quality control but besides those two little items there everything went as planned

Mike

Site Experience Feedback

Nov 13, 2024

Have ordered before and as always, have a great shopping experience

Jason

Site Experience Feedback

Nov 13, 2024

Easy and inexpensive. Easy to navigate

woody

Site Experience Feedback

Nov 12, 2024

easy

Serg

Site Experience Feedback

Nov 12, 2024

This is just my first buy. We'll see...

Online Shopper

Site Experience Feedback

Nov 12, 2024

Easy to find

Brendon

Site Experience Feedback

Nov 12, 2024

I ordered the part I needed, and it’s coming quickly.

smiley

Site Experience Feedback

Nov 12, 2024

very easy to use.

Uruguayo

Site Experience Feedback

Nov 12, 2024

Good very good