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PartsGeek Reviews - 20,790 Review - 9.0/10

Nov 28, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for PartsGeek

Showing 601 - 620 of 20,790

Rob

Site Experience Feedback

Nov 04, 2024

Looking for better brake pads, last longer, and your recommendations why. Offered cheep ceramic/ in package deal. if you give a little value you will capture more sales.


Post-Delivery Feedback

Nov 17, 2024

No springs are n parking brake kit

vance

Site Experience Feedback

Nov 17, 2024

great

Ken

Site Experience Feedback

Nov 17, 2024

Your site is actually easy to navigate especially with the available customer service chat option. The only annoyance was when the representative ends the chat too soon while you still have additional questions. other than that, the experience was pleasant.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Nice

FirstTimeBuyer

Site Experience Feedback

Nov 17, 2024

This was the least confusing site to order from. Other part websites are too jumbled up and hard to read the products. Not this one.

Ken

Site Experience Feedback

Nov 17, 2024

Best deal I could find.

PM75

Site Experience Feedback

Nov 17, 2024

Easy

BigT

Site Experience Feedback

Nov 17, 2024

I don’t have anything bad to say about this business it has served me well so far.

no

Site Experience Feedback

Nov 17, 2024

very good and fast.

Ricky-d

Post-Delivery Feedback

Nov 17, 2024

My vehicle takes several models of this alterantor. I recieved the right one because I used the VIN . I was amazed on how quick I gor it and how perfectly it fit. I have never been dissapointed

DY

Site Experience Feedback

Nov 17, 2024

Quick, fast and easy

justin

Site Experience Feedback

Nov 17, 2024

great customers service, so glad someone was available to help on a sunday

Gil

Site Experience Feedback

Nov 17, 2024

Wish I didn’t start this survey

On time

Site Experience Feedback

Nov 17, 2024

My overall satisfaction has been good received my packages on time.

roadhouse

Post-Delivery Feedback

Nov 17, 2024

When I needed this part for my car, I looked at parts from Parts Geek and though they didn't have the exact part I was looking for, they did have a good match for a lot less than anyone else and all I had to do was paint it and it looks great. I saved a lot of money buying from them. The part which arrived fast, and the can of paint cost me about half of what the others wanted, so do yourself a favor and check them out.

Online Shopper

Post-Delivery Feedback

Nov 17, 2024

Shipping time sucks

d1

Site Experience Feedback

Oct 31, 2024

no issues with order


Post-Delivery Feedback

Nov 17, 2024

Awesome service great list on parts great prices

Online Shopper

Post-Delivery Feedback

Nov 17, 2024

The part i ordered showed that if my vehicle vin # starts with J it would fit but when the part arrived it did not fit. I called customer service and spoke to two people and i was told the company would not pay for shipment because i ordered it. I then had to returned the part and paid for the shipment at the cost of $78.30 can i have refund.

Sparky5

Post-Delivery Feedback

Nov 17, 2024

Parts came installing this week everything looks correct showed up in a week so pretty quit for the weight

Online Shopper

Site Experience Feedback

Nov 17, 2024

Great site