PartsGeek Reviews - 20,790 Review - 9.0/10
PartsGeek Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for PartsGeek
Showing 601 - 620 of 20,790
Rob
Site Experience Feedback
Nov 04, 2024
Looking for better brake pads, last longer, and your recommendations why. Offered cheep ceramic/ in package deal. if you give a little value you will capture more sales.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Rob
Post-Delivery Feedback
Nov 17, 2024
No springs are n parking brake kit
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
vance
Site Experience Feedback
Nov 17, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Nov 17, 2024
Your site is actually easy to navigate especially with the available customer service chat option. The only annoyance was when the representative ends the chat too soon while you still have additional questions. other than that, the experience was pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FirstTimeBuyer
Site Experience Feedback
Nov 17, 2024
This was the least confusing site to order from. Other part websites are too jumbled up and hard to read the products. Not this one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Nov 17, 2024
Best deal I could find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PM75
Site Experience Feedback
Nov 17, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BigT
Site Experience Feedback
Nov 17, 2024
I don’t have anything bad to say about this business it has served me well so far.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
no
Site Experience Feedback
Nov 17, 2024
very good and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ricky-d
Post-Delivery Feedback
Nov 17, 2024
My vehicle takes several models of this alterantor. I recieved the right one because I used the VIN . I was amazed on how quick I gor it and how perfectly it fit. I have never been dissapointed
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
DY
Site Experience Feedback
Nov 17, 2024
Quick, fast and easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
justin
Site Experience Feedback
Nov 17, 2024
great customers service, so glad someone was available to help on a sunday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gil
Site Experience Feedback
Nov 17, 2024
Wish I didn’t start this survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
On time
Site Experience Feedback
Nov 17, 2024
My overall satisfaction has been good received my packages on time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
roadhouse
Post-Delivery Feedback
Nov 17, 2024
When I needed this part for my car, I looked at parts from Parts Geek and though they didn't have the exact part I was looking for, they did have a good match for a lot less than anyone else and all I had to do was paint it and it looks great. I saved a lot of money buying from them. The part which arrived fast, and the can of paint cost me about half of what the others wanted, so do yourself a favor and check them out.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 17, 2024
Shipping time sucks
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 7
- Full ratings for this review »
d1
Site Experience Feedback
Oct 31, 2024
no issues with order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
d1
Post-Delivery Feedback
Nov 17, 2024
Awesome service great list on parts great prices
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 17, 2024
The part i ordered showed that if my vehicle vin # starts with J it would fit but when the part arrived it did not fit. I called customer service and spoke to two people and i was told the company would not pay for shipment because i ordered it. I then had to returned the part and paid for the shipment at the cost of $78.30 can i have refund.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 1
- Full ratings for this review »
Sparky5
Post-Delivery Feedback
Nov 17, 2024
Parts came installing this week everything looks correct showed up in a week so pretty quit for the weight
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
Great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »