PartsGeek Reviews - 20,790 Review - 9.0/10
PartsGeek Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for PartsGeek
Showing 421 - 440 of 20,790
Ace
Site Experience Feedback
Nov 20, 2024
Great help
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
T.
Site Experience Feedback
Nov 09, 2024
The only issue I had was that I couldn't use the key word(s) or "upstream" or "downstream" when searching for my O2 sensors. No biggie.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HANDYSAINT
Post-Delivery Feedback
Nov 20, 2024
Website gave confusing info and wrong part was ordered. Can't return because shipping will cost more than part.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
mike
Site Experience Feedback
Nov 20, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Diesel505
Site Experience Feedback
Nov 20, 2024
easy selection, great prices, chat feature is very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
not such an extortionary experience
Post-Delivery Feedback
Nov 20, 2024
I have been a customer of Parts Geek for several years and have had a satisfactory experience up until my last 2 orders...First order the part was defective and 2nd order the incorrect part was shipped, which Part Geek ordered to replenish defective part. The bottom line is I have interacted with Parts Geek staff to no avail. Their responses are all. "Canned" disallowing / getting them off the hook, to dig a little deeper for the accurate information...My impression is they feel they did their job based on the current policies...now, after a month i finally received two refunds for the equipment only...Ther is still about $40 still on the table for shipping back the defective and incorrect parts, I purchase another Alternator from another vendor which cost about the same amount as the shipping costs that Parts Geek did not reimburse mi. I am a retired retail business owner, and I will tell you that your policies / personnel need a major overhaul...
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
lois
Site Experience Feedback
Nov 12, 2024
me gusta el catalogo y la variedad de marcas para uno decidir. algunas veces me cuesta pagar por tanta exigencia
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
lois
Post-Delivery Feedback
Nov 20, 2024
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
It's easy to find parts
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Juanjr78
Site Experience Feedback
Nov 20, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Radiator
Site Experience Feedback
Nov 20, 2024
Was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Post-Delivery Feedback
Nov 20, 2024
The cabin air filters do NOT fit. I am trying to process the return online, but your system will not accept the image I am trying to upload. Extremely frustrating. Not to mention that the product does NOT indicate the direction of air flow. It does look like a well-made product.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Smiiiiiitty
Site Experience Feedback
Nov 20, 2024
Good service. Helpful
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 20, 2024
Good selection, the chat can be overwhelming flashing on the screen when you're trying to look, wish you had warranty info on each part plus faster shipping options, would be nice if you would highlight the OEM parts for your vehicle.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Jimmy
Site Experience Feedback
Nov 20, 2024
I could not find this part anywhere else, but found it easily here, Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No money
Site Experience Feedback
Nov 12, 2024
I don't bother no one reads these anyway and not like any suggestion I make will actually change anything
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- Full ratings for this review »
No money
Post-Delivery Feedback
Nov 20, 2024
First off the parts sent were for the vehicle but they were not manufactured correctly being sent out to fulfill orders before the work on the product was even complete ie needed to be drilled out further and as for the ignition coils they are the same set i ended up having to purchase anyway after sending them back!!! Why did I have to send back the same damned part I was ordering why couldn't I simply recieve store credit for the parts returned or simply recieved a refund less the cost of the parts i needed to keep also your returns people need to speak clearer English i spent most of my call trying to figure out what your representative even said to me and having him repeat himself this was probably more aggravating then doing the picture for the return they were nice enough however being able to actually communicate is very very very important and as such once our transactions are completed i probably won't be doing biz with your site again for quite some time unless your is the only place to aquire my parts hopefully the ignition coils I bought dont end up needing to be returned also as this would just add to the list of reasons not to return
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 3
- Full ratings for this review »
EDDY
Site Experience Feedback
Nov 20, 2024
FOUND PART EASILY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Loganp
Site Experience Feedback
Nov 20, 2024
There was a lot of questions but wasn’t bad
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Margie2708
Site Experience Feedback
Nov 19, 2024
Very easy to find no one else had the product I needede
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brother
Site Experience Feedback
Nov 19, 2024
This is a really good site and I found you very useful in meeting my requirements all the time I checked with you.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 19, 2024
I like the website, easy to ordered parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »