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PartsGeek Reviews - 20,790 Review - 9.0/10

Nov 27, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for PartsGeek

Showing 401 - 420 of 20,790

TOMAHAWKS

Site Experience Feedback

Nov 20, 2024

I have been using other sites whenever possible because I cannot input an account and save it with partsgeek. They are the superior site to all others but if you cannot keep my name, address, past orders, and the vehicles I drive then it's too much of a pain in the ass. EVERY OTHER SITE DOES THIS! Also I had to make up another email account just for partsgeek because for some reason emails to my regular account that everyone else uses to communicate with me for over 20 years, do not get sent. Not even in spam. Been using CARID. Website not as good but they keep all my info and the cars I own!

rj

Site Experience Feedback

Nov 20, 2024

I enjoyed using the website to get the parts I needed.

Recon

Site Experience Feedback

Nov 20, 2024

Easy to use and understand.

pgshippingsux

Site Experience Feedback

Nov 20, 2024

good website, not the cleanest, but its good. the shipping costs were way too high, triple the price of my part at least ;(

Rusty

Site Experience Feedback

Nov 20, 2024

Got some solid help from the Parts Geek chat team. Thanks for the support.

Online Shopper

Site Experience Feedback

Nov 20, 2024

great

ChefGreg

Site Experience Feedback

Nov 15, 2024

Excellent price and products


Post-Delivery Feedback

Nov 20, 2024

It would have been nice if it was in description that the gasket didn’t come with my oil filler, but besides that it was a quick delivery. Ty

Rusty

Site Experience Feedback

Nov 20, 2024

My niece looked up this part last night and I just got on your sight and ordered it. It was very easy and will look forward to getting my parts so I can get my car back on the road.

N/a

Site Experience Feedback

Nov 11, 2024

Good


Post-Delivery Feedback

Nov 20, 2024

Good customer service, fast turn around for parts.

David

Site Experience Feedback

Nov 20, 2024

Easy to use the site and found what we were looking for. Great prices.

Online Shopper

Site Experience Feedback

Nov 20, 2024

I have nothing to add.

Tripod

Site Experience Feedback

Nov 20, 2024

great prices, easy parts search and manufacture varieties

gage w

Site Experience Feedback

Nov 20, 2024

love The overall experience of particular return

Tadpole

Site Experience Feedback

Nov 20, 2024

PartsGeek had the correct HVAC control head for my 2018 GMC Sierra Denali pick-up truck.

RFC

Site Experience Feedback

Nov 20, 2024

too many options

Cool guy

Site Experience Feedback

Nov 20, 2024

The pop up ads can scare people offf making it look like a scam. Thankfully my family has ordered off parts Geek before. Impressive quantity of I stock items.

Mimz

Site Experience Feedback

Nov 20, 2024

Very easy to look up my parts, Amazing Prices, Good Customer Service, Answer any questions u have or feel unsure, Very recommended Site.

Parts Gee

Site Experience Feedback

Nov 20, 2024

when I lived in Rhode Island i bought spare parts in this store, that's why I give a good recommendation now I live in Orlndo Fl

lucky

Site Experience Feedback

Nov 20, 2024

done good

Eladio Malolot

Site Experience Feedback

Nov 20, 2024

Excellent Chat Service. Quick. Accurate. No B.S. & in CLEAR English.