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PartsGeek Reviews - 20,742 Review - 9.0/10

Nov 27, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for PartsGeek

Showing 241 - 260 of 20,742

stevadee

Site Experience Feedback

Nov 05, 2024

the whole process was simple and easy


Post-Delivery Feedback

Nov 21, 2024

the ordering process was good--i guess too good to be true. there was no way to track my order. i called at least 4 times and left my number to try ot get some help. it took about 4 days to get a reply, by someone who had a poor understanding of the english language, and could not offer me any help in tracking my order. tried using the websit to get some answers-- no use. tried to input answers to queries and ith site just referred me back to square 1. pitiful

Jay

Site Experience Feedback

Nov 21, 2024

N/a

Online Shopper

Site Experience Feedback

Nov 21, 2024

Overall good experience. Easy to use

Matt

Site Experience Feedback

Nov 21, 2024

Nice straight forward web site. Easy to navigate. Can't tell you about the part I ordered until it is installed and has some milage on it.

click

Site Experience Feedback

Nov 21, 2024

Great but knowing exactly what i needed really helped having ordered parts for this same vehicle before with great satisfaction.

Online Shopper

Site Experience Feedback

Nov 21, 2024

great

trin3000

Site Experience Feedback

Nov 21, 2024

quick and easy

Smith comment

Site Experience Feedback

Nov 21, 2024

My interaction with the online sales department was great. However i think being a veteran should be apart of the final payout via a discount. I have no bads.

Oscar

Site Experience Feedback

Nov 21, 2024

Always find what I need and it is straight forward I love it

Online Shopper

Site Experience Feedback

Nov 21, 2024

My only major problem parts geek is knowing exactly what will work or fit the vehicle I’m working on..

James B.

Site Experience Feedback

Nov 21, 2024

great response from your chat staff

Bam

Site Experience Feedback

Nov 21, 2024

Love this site , great prices 👍

prtymmechanic

Site Experience Feedback

Nov 21, 2024

All of my experiences with partsgeek.

DEE

Site Experience Feedback

Nov 21, 2024

GOOD

Online Shopper

Site Experience Feedback

Nov 21, 2024

It was great.

Datrick

Site Experience Feedback

Nov 21, 2024

Nice, easy and simple.

shel

Site Experience Feedback

Nov 21, 2024

good

Andy

Site Experience Feedback

Nov 21, 2024

interaction was good and quick

Online Shopper

Site Experience Feedback

Nov 21, 2024

Great

Freddy

Site Experience Feedback

Nov 21, 2024

Very good