PartsGeek Reviews - 20,742 Review - 9.0/10
PartsGeek Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 82% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for PartsGeek
Showing 241 - 260 of 20,742
stevadee
Site Experience Feedback
Nov 05, 2024
the whole process was simple and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
stevadee
Post-Delivery Feedback
Nov 21, 2024
the ordering process was good--i guess too good to be true. there was no way to track my order. i called at least 4 times and left my number to try ot get some help. it took about 4 days to get a reply, by someone who had a poor understanding of the english language, and could not offer me any help in tracking my order. tried using the websit to get some answers-- no use. tried to input answers to queries and ith site just referred me back to square 1. pitiful
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Jay
Site Experience Feedback
Nov 21, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Overall good experience. Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Nov 21, 2024
Nice straight forward web site. Easy to navigate. Can't tell you about the part I ordered until it is installed and has some milage on it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
click
Site Experience Feedback
Nov 21, 2024
Great but knowing exactly what i needed really helped having ordered parts for this same vehicle before with great satisfaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
trin3000
Site Experience Feedback
Nov 21, 2024
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smith comment
Site Experience Feedback
Nov 21, 2024
My interaction with the online sales department was great. However i think being a veteran should be apart of the final payout via a discount. I have no bads.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Oscar
Site Experience Feedback
Nov 21, 2024
Always find what I need and it is straight forward I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
My only major problem parts geek is knowing exactly what will work or fit the vehicle I’m working on..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James B.
Site Experience Feedback
Nov 21, 2024
great response from your chat staff
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bam
Site Experience Feedback
Nov 21, 2024
Love this site , great prices 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
prtymmechanic
Site Experience Feedback
Nov 21, 2024
All of my experiences with partsgeek.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DEE
Site Experience Feedback
Nov 21, 2024
GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Datrick
Site Experience Feedback
Nov 21, 2024
Nice, easy and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
shel
Site Experience Feedback
Nov 21, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Nov 21, 2024
interaction was good and quick
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Great
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Freddy
Site Experience Feedback
Nov 21, 2024
Very good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »