PartsGeek Reviews - 20,820 Review - 9.0/10
PartsGeek Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 82% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for PartsGeek
Showing 1021 - 1040 of 20,820
Earlsown
Site Experience Feedback
Oct 28, 2024
Good information for specific drivetrains in Jeep Grand Cherokee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Earlsown
Post-Delivery Feedback
Nov 11, 2024
Good website with plenty of parts.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kodaris
Site Experience Feedback
Nov 11, 2024
Parts geek has always been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cuz
Site Experience Feedback
Nov 11, 2024
Easy, fast and comfortable!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
yes
Site Experience Feedback
Nov 11, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
X
Site Experience Feedback
Nov 11, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Elvis
Site Experience Feedback
Nov 11, 2024
easy to navigate web site, secure check out, informative in proper parts placement
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheyenne
Site Experience Feedback
Nov 11, 2024
There are only two genders male and female period.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Randy
Site Experience Feedback
Nov 04, 2024
Found the part I needed quickly
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Happy AMG GL63
Site Experience Feedback
Nov 11, 2024
I ordered 2 airbox intake lines for my Mercedes. They are just 2 flexible pipes about a foot long each. Parts Geek charged $117.95 for the pair. Mercedes wants over $250.00 each. That would have been over $500 for the pair from Mercedes. For a 10 year old car! I got a lower radiator hose from parts geek about a week ago. It was identical to the one that came on the car originally. Again it was half the price ! I'm going to be checking parts geek every time I need something for for our 4 cars in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bo
Site Experience Feedback
Nov 11, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Cee-LoLo
Site Experience Feedback
Nov 11, 2024
I order parts for my Land Rover LR3 from Parts Geek and it has always been a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mook
Site Experience Feedback
Nov 04, 2024
i am satisfied with the website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
PLUMBER
Site Experience Feedback
Nov 11, 2024
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Brittany
Site Experience Feedback
Nov 11, 2024
Good Selection and Fast Shipping, But Beware of the Return Policy I recently ordered a strut kit and was pleased with the range of parts they offer and the quick shipping. I easily found the kit I needed, and it arrived sooner than expected, which was great. Unfortunately, one of the struts was incorrect—only one was the correct part for my car, and the other didn’t match. It was an obvious error on their end as they were sold as a set. When I contacted customer service, they informed me that they couldn’t accept a return since it had been over 30 days. This was frustrating, as now I’m left with two different struts that I can’t use together, and there’s no way to get a replacement or refund. While I liked the site’s selection and speed, I would recommend anyone buying from this site double-check their parts quickly to avoid any issues with the return window. It’s a decent place to shop for car parts, but the strict return policy is a downside and their inability to work with you to make this situation right. Additionally, one of my shocks squeaks pretty badly. The part is correct and was correctly installed, unfortunately the part itself is not the best of quality. Poor customer service - so so parts. You get what you pay for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gunnerone
Site Experience Feedback
Nov 11, 2024
All went easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
holy cow
Site Experience Feedback
Nov 03, 2024
Completely satisfied so far.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
holy cow
Post-Delivery Feedback
Nov 11, 2024
have not used yet bu7t completely satisfied with last order.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Level
Site Experience Feedback
Nov 11, 2024
i will like to receve my product faster than i do....
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Roger
Site Experience Feedback
Nov 11, 2024
This was super easy! If I took this in to have it fixed, they would have charged me $1000. I paid $100 here.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »