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PartsGeek Reviews - 20,820 Review - 9.0/10

Nov 28, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for PartsGeek

Showing 1021 - 1040 of 20,820

Earlsown

Site Experience Feedback

Oct 28, 2024

Good information for specific drivetrains in Jeep Grand Cherokee.


Post-Delivery Feedback

Nov 11, 2024

Good website with plenty of parts.

Online Shopper

Site Experience Feedback

Nov 11, 2024

Satisfied

Kodaris

Site Experience Feedback

Nov 11, 2024

Parts geek has always been great

Cuz

Site Experience Feedback

Nov 11, 2024

Easy, fast and comfortable!

yes

Site Experience Feedback

Nov 11, 2024

Great

X

Site Experience Feedback

Nov 11, 2024

good

Elvis

Site Experience Feedback

Nov 11, 2024

easy to navigate web site, secure check out, informative in proper parts placement

Cheyenne

Site Experience Feedback

Nov 11, 2024

There are only two genders male and female period.

Randy

Site Experience Feedback

Nov 04, 2024

Found the part I needed quickly

Happy AMG GL63

Site Experience Feedback

Nov 11, 2024

I ordered 2 airbox intake lines for my Mercedes. They are just 2 flexible pipes about a foot long each. Parts Geek charged $117.95 for the pair. Mercedes wants over $250.00 each. That would have been over $500 for the pair from Mercedes. For a 10 year old car! I got a lower radiator hose from parts geek about a week ago. It was identical to the one that came on the car originally. Again it was half the price ! I'm going to be checking parts geek every time I need something for for our 4 cars in the future.

bo

Site Experience Feedback

Nov 11, 2024

good

Cee-LoLo

Site Experience Feedback

Nov 11, 2024

I order parts for my Land Rover LR3 from Parts Geek and it has always been a great experience.

mook

Site Experience Feedback

Nov 04, 2024

i am satisfied with the website

PLUMBER

Site Experience Feedback

Nov 11, 2024

VERY GOOD

Brittany

Site Experience Feedback

Nov 11, 2024

Good Selection and Fast Shipping, But Beware of the Return Policy I recently ordered a strut kit and was pleased with the range of parts they offer and the quick shipping. I easily found the kit I needed, and it arrived sooner than expected, which was great. Unfortunately, one of the struts was incorrect—only one was the correct part for my car, and the other didn’t match. It was an obvious error on their end as they were sold as a set. When I contacted customer service, they informed me that they couldn’t accept a return since it had been over 30 days. This was frustrating, as now I’m left with two different struts that I can’t use together, and there’s no way to get a replacement or refund. While I liked the site’s selection and speed, I would recommend anyone buying from this site double-check their parts quickly to avoid any issues with the return window. It’s a decent place to shop for car parts, but the strict return policy is a downside and their inability to work with you to make this situation right. Additionally, one of my shocks squeaks pretty badly. The part is correct and was correctly installed, unfortunately the part itself is not the best of quality. Poor customer service - so so parts. You get what you pay for.

Online Shopper

Site Experience Feedback

Nov 11, 2024

Good

Gunnerone

Site Experience Feedback

Nov 11, 2024

All went easily

holy cow

Site Experience Feedback

Nov 03, 2024

Completely satisfied so far.


Post-Delivery Feedback

Nov 11, 2024

have not used yet bu7t completely satisfied with last order.

Level

Site Experience Feedback

Nov 11, 2024

i will like to receve my product faster than i do....

Roger

Site Experience Feedback

Nov 11, 2024

This was super easy! If I took this in to have it fixed, they would have charged me $1000. I paid $100 here.