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PartsGeek Reviews - 20,820 Review - 9.0/10

Nov 28, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for PartsGeek

Showing 1001 - 1020 of 20,820

Nate

Site Experience Feedback

Nov 11, 2024

it was good i was able to find the parts i needed for a good price

Ladyknight143

Site Experience Feedback

Nov 11, 2024

Excellent, part showed immediately and checkout was speedy.

Mojo Mo

Site Experience Feedback

Nov 11, 2024

the part I ordered is hopefully new, not reconditioned; as other similar items were mark reconditioned and the one I ordered was not. Also others showed a core charge and this one did not.

1st Timer

Site Experience Feedback

Nov 11, 2024

Item was easy to find, categorized parts list make it very easy. Pictures of part could have been better, especially for 1st time DIY'er. Info on part could be better.

LOKI

Site Experience Feedback

Nov 11, 2024

REALLY ENJOY ORDERING FROM YOUR SITE..

mechanic

Site Experience Feedback

Nov 11, 2024

good

jjjjj

Site Experience Feedback

Nov 11, 2024

It has always been fairly easy.

Mad b

Site Experience Feedback

Nov 11, 2024

Was easy to navigate. I didnt get a little annoyed with the pop up chat but thats easliy overlokked considering the low cost for good parts

winky

Site Experience Feedback

Nov 06, 2024

Just selected it and ordered it


Post-Delivery Feedback

Nov 11, 2024

Just look up parts and order at very good prices

Wendell

Site Experience Feedback

Nov 11, 2024

N/A

Online Shopper

Site Experience Feedback

Nov 11, 2024

good

Casey

Site Experience Feedback

Nov 11, 2024

All good, no problems

Niyah White

Site Experience Feedback

Nov 01, 2024

I am highly satisfied with using this website. I can definitely say that it was easy to navigate and find exactly what I was looking for for me this is a 10 off 10.

Nene

Site Experience Feedback

Nov 11, 2024

Easy to use

JR

Site Experience Feedback

Nov 11, 2024

Easy to use

MVKAuto

Site Experience Feedback

Nov 11, 2024

Very pleased with being able to find what I needed to be able to help out our customer with less financial burden. Get prices and fast deliveries are important in the Auto industry. :)

carperson

Site Experience Feedback

Nov 11, 2024

good experience and easy search. could use more pictures and description

Pomer

Site Experience Feedback

Nov 11, 2024

very good

beechf35

Site Experience Feedback

Oct 26, 2024

The website is easy to navigate with good presentation of the products.


Post-Delivery Feedback

Nov 11, 2024

I had ordered the wrong parts, which was my fault. I went to chat with the representative. She gave me the link to order the right part and sent me shipping labels for returns at no cost to me, even though it was my mistake. All within a matter of minutes. It doesn't get much better than that. The representative was very courteous and professional.

tiger

Site Experience Feedback

Nov 11, 2024

i like the service