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PartsGeek Reviews - 20,742 Review - 9.0/10

Nov 26, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for PartsGeek

Showing 1 - 20 of 20,742

oj

Site Experience Feedback

Nov 25, 2024

Shipping delivery timeframe is not consistent.

Lwoody45679

Site Experience Feedback

Nov 25, 2024

overall good experience easy to navigate and get exactly what i need

Online Shopper

Site Experience Feedback

Nov 25, 2024

Easy navigation an buying

MICAH

Site Experience Feedback

Nov 25, 2024

I purchased a fuel pump to replace for a customer. When purchasing through the website I had put in the vehicle information and ordered a the pump for it and paid extra for expedited shipping expecting to receive the part within 2-4 days. I purchased the part on NOV 5 and did NOT recieve part till NOV 16, Why did i even pay for extra shipping It was a waste of my money. When I recieved the part It was the wrong one if that was my fault ordering the wrong one or the website saying it would fit. I started a return process but have been trying to contact your company for the last 4 days now to see if they can send me a return slip. At this time Im frustrated and just ordered the right part this time hopefully and still working on trying to return the first one. I would love to hear back from you and get my refund back plus my extra fee for shipping cost.

Swanson

Site Experience Feedback

Nov 25, 2024

Great easy experience.

Mona

Site Experience Feedback

Nov 25, 2024

Part was available

eddie

Site Experience Feedback

Nov 25, 2024

easy to use

Online Shopper

Site Experience Feedback

Nov 25, 2024

easily navigated compared to amazon and i prefer not to help mr Bezos

Gord

Site Experience Feedback

Nov 25, 2024

I thought the website was very customer friendly and the pricing was reasonable. I would recommend this site to others.

Kenny

Site Experience Feedback

Nov 25, 2024

The wed site was very active fast to get to, price was very resonable.I'll continue to shop on this site.

Tony

Site Experience Feedback

Nov 25, 2024

Good sevice

Dad-man

Site Experience Feedback

Nov 25, 2024

Easy to navigate I recommend my kids to order from parts geek

muote

Site Experience Feedback

Nov 25, 2024

over all experienced was satisfying

Dutch60

Site Experience Feedback

Nov 25, 2024

Based on the make, year, model, and sub model there were still two possible parts. I explained everything to the chat agent who identified exactly which automatic HVAC Blower Motor Resistor I needed.

1903

Site Experience Feedback

Nov 25, 2024

Very good initial contact with Stewart today.

dillweed

Site Experience Feedback

Nov 25, 2024

very good

Em

Site Experience Feedback

Nov 25, 2024

First time purchasing from website. So far a great experience.

Max

Site Experience Feedback

Nov 25, 2024

Large selection of parts with cheaper and faster shipping than rockauto for the parts I was looking for

Buschman

Site Experience Feedback

Nov 25, 2024

No complaints at all

face

Site Experience Feedback

Nov 25, 2024

great price & free shiping