Original Parts Group Reviews - 13,483 Review - 8.8/10
Original Parts Group Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 16% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for Original Parts Group
Showing 121 - 140 of 13,483
Ivan
Site Experience Feedback
Nov 30, 2024
It was honestly really good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Site Experience Feedback
Nov 30, 2024
excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Shell
Site Experience Feedback
Nov 30, 2024
Allot of items are on back order is my only problem!
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Pokey
Site Experience Feedback
Nov 17, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pokey
Post-Delivery Feedback
Nov 30, 2024
Everything was to satisfaction, just haven’t heard when my 2 items will be delivered
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
JP
Site Experience Feedback
Nov 30, 2024
Lost all my cart from earlier today. Annoying but still found items again. Love all the products available though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Nov 30, 2024
I ended up spending quite of extra time on here, I was extremely displeased that the company says free shipping on purchases over 150, only to find out certain things did not qualify for that as well needed extra handling fees. In all I coordinated with Summit Racing and spend over $1000 with them because they ship for free and price match.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- Full ratings for this review »
Juan chevelle
Site Experience Feedback
Nov 30, 2024
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Batman239!
Site Experience Feedback
Nov 30, 2024
First order in quite awhile. Looking forward to getting the order and putting them to use. Too bad a veteran discount is not available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
G-Lo
Site Experience Feedback
Nov 30, 2024
Shipping is too high
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
Overall the site is good, but I’ve had a few things I ordered that he’s been on back order for a long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jesse
Site Experience Feedback
Nov 30, 2024
It was good and easy to navigate through
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
David
Post-Delivery Feedback
Nov 30, 2024
Had to return part, didn't realize 1965 had two different turn signal switch for non tilt waiting for new part. Salesman was very helpful in helping straighten it out.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sal
Site Experience Feedback
Nov 30, 2024
Easy peasy no worries.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louie
Site Experience Feedback
Nov 09, 2024
Excellent website. Always updated and well managed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louie
Post-Delivery Feedback
Nov 30, 2024
Original parts group is unique in this industry. Lucky to have them available for parts.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 30, 2024
Just waiting on backorder parts. Everything else arrived in good condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
Great resource
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Silver
Site Experience Feedback
Nov 30, 2024
OPG website is easy to navigate, good product description, good product photos Good updates on backorder status, quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
1967ss
Site Experience Feedback
Nov 30, 2024
good products but I find often my parts are on back order. That was not the case this time but had it been I would have simply purchased parts from someone else. Also I find shipping cost are expensive from you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SILKY O
Site Experience Feedback
Nov 30, 2024
I got some rubber mats for my 1964 Cadillac Eldorado nice prices which of the following best describe the
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gear head
Site Experience Feedback
Nov 30, 2024
Everything I was looking for was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »