Original Parts Group Reviews - 13,483 Review - 8.8/10
Original Parts Group Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 16% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for Original Parts Group
Showing 101 - 120 of 13,483
Cooper dog
Site Experience Feedback
Dec 01, 2024
I’ve been quite happy with my products even some I had to return
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gahattie
Post-Delivery Feedback
Dec 01, 2024
Good sale and delivery, 1 of the items I wanted to order was out of stock so just be careful if your on a time crunch.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
RL Indy
Site Experience Feedback
Nov 14, 2024
4 different attempts at checkout gave me totals varying by up to $100
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
RL Indy
Post-Delivery Feedback
Dec 01, 2024
Some of my items were marked on order but were not ready when they said the would be. Tried calling customer service and and hold time was over an hour.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
athomas2010adt
Site Experience Feedback
Dec 01, 2024
Overall, I enjoy the experience of not having to assume certain parts fit. At least you all have components geared toward models already, etc
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Dec 01, 2024
I like the free shipping aspect of Black Friday. Shipping cost of a $34 part with $38 freight is ridiculous, so I like free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
68GTO
Site Experience Feedback
Dec 01, 2024
The website was easy to navigate, and I appreciated the clear categorization of parts by vehicle make and model. The search function worked well, and I was able to quickly find the parts I needed. Additionally, the product descriptions and photos were detailed, which helped me ensure I was selecting the correct items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dom 1972 skylark
Site Experience Feedback
Nov 14, 2024
The website is very useful. Easy to find my parts
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Post-Delivery Feedback
Dec 01, 2024
I often get disappointed with the out of stock items. I would rather purchase from one place when items are out of stock. I have to go to another vendor.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Chevelle
Site Experience Feedback
Dec 01, 2024
I plan on using this site in the future
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Regal1
Site Experience Feedback
Dec 01, 2024
Ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lehigh Meyer
Site Experience Feedback
Dec 01, 2024
Not easy to log into my account, had to search for a while to find out how to open old orders for a repurchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Easy site
Site Experience Feedback
Dec 01, 2024
Easy enough to follow. Allows payment methods.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Red Car
Site Experience Feedback
Dec 01, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FTT
Site Experience Feedback
Nov 30, 2024
I was looking to see if you were hiring……still have to look and see if you are hiring but I bought some parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 30, 2024
Easy navigation and checkout. Product availability needs improvement!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
I do not wish to have my comment published.
Site Experience Feedback
Nov 30, 2024
It was confusing trying to understand which product to select. The product is made by two different companies with differing prices - and the description of each item is a mirror-reflection (word for word) of each other. I had to contact sales to figure out if there was a difference in materials, quality, workmanship, or warranty. I was told the items are both of comparable quality and there were no material differences. I was then able to make my selection. However, I'm unsure if the order was placed in time to qualify for the 20% restoration discount and the Black Friday sale which was extended (BIGDEAL20W). I asked for confirmation of savings upon checkout in the comments section. I would like to get the full amount applied to this purchase because of the unnecessary delay incurred which was further compounded by the Internel outage and loss of cell phone signal during Thanksgiving weekend. I would appreciate it very much if someone could let me know what credits were/were not applied to this purchase. Thank you. Kind regards, Andrew
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
I’m still waiting for an item. I’m back order since June 2024. It would be nice to receive an update.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Window and door
Site Experience Feedback
Nov 30, 2024
Great selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James B
Site Experience Feedback
Nov 30, 2024
Order was easy to navigate on their website. Fast easy checkout. Parts were great quality.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »