MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 981 - 1000 of 5,788
Online Shopper
Post-Delivery Feedback
Sep 07, 2024
The us post office is the worst, I wouldn’t offer them anymore for shipment.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 07, 2024
Weak point is canada post. They are always late with delivery. Although i know this is beyond your control.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
<G-Daddy>
Site Experience Feedback
Sep 07, 2024
Sounds good some far!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.
Kismet
Site Experience Feedback
Sep 07, 2024
I've been an OWC customer for years. It's the only place I go for my Mac accessories. Always an easy online experience and their products are great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your loyalty and kind words! We’re thrilled to be your go-to place for Mac accessories and to hear that you’ve had a consistently easy online experience with us. Your satisfaction with our products means a lot, and w...
Read full response »MDG
Site Experience Feedback
Aug 27, 2024
very trustworthy of OWC. I have bought computer supplies from this company in the past Was very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MDG
Post-Delivery Feedback
Sep 07, 2024
I am very pleased with this MacBook computer. It is everything that was described. I trust MacSales and I would purchase items from you again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in OWC! We’re delighted to hear you’ve been satisfied with your past purchases.
Larry5925
Post-Delivery Feedback
Sep 07, 2024
easy installation very user friendly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ali
Post-Delivery Feedback
Sep 07, 2024
They are amazing!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 07, 2024
I have been purchasing from OWC for decades, always great products, prices and customer service! I have recommended them many times to other people.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JH
Site Experience Feedback
Aug 19, 2024
Fast response to email and clear instructions on how to check on shipping rates
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JH
Post-Delivery Feedback
Sep 07, 2024
I received my 64gb of RAM and discovered that they had some issues. I contacted the support team who guided me through the process of testing the RAM. When it was determined that they had some problem, the support team arranged for them to be returned and proceeded to send me a new batch. They arrived very quickly and in good order. I'm very impressed with the fast response, the level of great service and the professionalism of the company.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're pleased to hear you found our email response and shipping rate instructions helpful.
raju
Site Experience Feedback
Sep 06, 2024
good- very slow in the beginning.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. I’m sorry to hear that the process was slow at the beginning. We’re continuously working to improve our service, and your input is valuable to us. If you have any specific details or further concerns, ...
Read full response »Jim
Site Experience Feedback
Sep 06, 2024
This was super easy to order from. And there was great information about the product. Answers to all my questions and concerns were already included in the products description and video. Really like the filters on the side to narrow down search criteria.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that our product information and videos addressed all your questions and concerns. It’s great to know that the filters helped you na...
Read full response »OnSongUser
Post-Delivery Feedback
Sep 06, 2024
I was looking for an iPad to use for my music, and I did not want to spend the kind of money it would take to get a new one. I found one that was recent enough to run the apps I wanted, in excellent condition, for a fraction of what a new iPad would have cost. It was in my hands in a couple of days.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Vito
Site Experience Feedback
Sep 06, 2024
Tanxx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
dmossmps
Site Experience Feedback
Aug 31, 2024
First time purchase based on other very favorable reviews
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dmossmps
Post-Delivery Feedback
Sep 06, 2024
First order but will order again as needed!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your first-time purchase turned out great!
Online Shopper
Site Experience Feedback
Sep 06, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.
Bob
Post-Delivery Feedback
Sep 06, 2024
The tech support line was very busy--had a long hold time. Unlike previous experience, this time the tech support person was not really very familiar with the products I had in mind (Apple Mini computer and OWC external drives.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Photo Guy
Site Experience Feedback
Sep 06, 2024
Everything went well till I tried to check out and it seemed I had an issue with the address page next it was several min of saying its processing. I quit safari then relaunch and started over without issue. Other then that the sale was great.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the 5-star review! We’re delighted to hear that you found our site easy to navigate and that the information was helpful for your decision-making. We appreciate your feedback and are pleased that you enjoyed the pric...
Read full response »MarkMags
Site Experience Feedback
Sep 06, 2024
Easiest site to find and order quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that you find our site easy to use for finding and ordering quality products. If there's anything else you need or any suggestions you have, feel free to let us know.
Drickels
Post-Delivery Feedback
Sep 06, 2024
Great selection of apple products and great prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ed F
Site Experience Feedback
Aug 20, 2024
Worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback. We are thrilled that everything is working great!