MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 961 - 980 of 5,788
takimage
Post-Delivery Feedback
Sep 09, 2024
I purchased an external SSD from OWC. It was an easy choice to make based on information provided on the website. It was as easy to order as any of the other items I have purchased from them. It came very quickly even with the free shipping option and was packaged very securely. While I have indeed used the item, it has only been sparingly with hopes of really putting it through its paces soon. As it relates to build quality, it feels like a very stout little drive (Envoy Pro FX).
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
GDubya3
Site Experience Feedback
Sep 09, 2024
Great products, super trustworthy support, excellent real-world Apple knowledge and dependable value: I don't hesitate on any purchases from OWC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your fantastic review! We’re delighted to hear you trust our products and support. Your confidence in us is greatly appreciated, and we look forward to working with you again!
Wyodad
Site Experience Feedback
Sep 01, 2024
Always great experience looking for things for our Macs
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you always have a great experience working with us!
Molly
Site Experience Feedback
Sep 09, 2024
I am excited about getting a Mac computer. I have always had an Dell computer and our business has went through several that keep crashing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your excitement! We’re confident you’ll have a great experience with your new Mac!
Online Shopper
Site Experience Feedback
Sep 04, 2024
The website has nice prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that our website had nice prices on products.
ch
Site Experience Feedback
Sep 04, 2024
I am unable to use two different payment methods which is annoying
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. We are sorry to hear that you were not satisfied with our payment options. Regrettably, our system does not allow us to do more than one payment method at a time.
Joe
Site Experience Feedback
Sep 09, 2024
really great looking forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback. We are thrilled to hear you had a seamless shopping experience with us!
John
Site Experience Feedback
Sep 09, 2024
I have bought at least 3 computers over the years and upgrade kits. Everything was of high quality and worked as described so was never dissappointed. This is the first place I go for Mac accessories. Their trade in service is top notch also. Hassel free and they provide free shipping. They don't send a shipping box but if asked will some useful materials to help if available. Even though I wiped my HD they sent me an email telling me they wiped everything clean. I would highly recommend OWC not only for the ease of doing business but the quality of their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently had a great experience with our products and services. Your recommendation means a lot to us.
Erhu
Site Experience Feedback
Sep 08, 2024
Mismatch of web address and owc logo = thought the website was fake for a second.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thanks for bringing this to our attention. We’re sorry for any confusion caused by the mismatch between the web address and the OWC logo. Rest assured, our site is legitimate and secure. If you have any concerns or need further as...
Read full response »atx
Post-Delivery Feedback
Sep 08, 2024
I have purchased with them for over a decade (hard drives, enclosures and other accessories), but recently purchased a computer from them and would NOT recommend it. The backlight on 1/3 keyboard was out. Their tech support had me reset the pram and now the whole backlight and the touchbar do not work. I just got it in the mail today and they expect me to pay for return shipping - and instead of sending a replacement, they are going to repair it, which means a week+ without the computer I just bought. They also won't let you return it without a restocking fee. I would NOT recommend buying a computer from them. I expected more from this company.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Milton's
Site Experience Feedback
Aug 23, 2024
Easy to use and seamless process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Milton's
Post-Delivery Feedback
Sep 08, 2024
Simple process
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear that you found the process easy and seamless.
AstroLizard1997
Post-Delivery Feedback
Sep 08, 2024
Item delivered two days early. You're gonna have to live up that with future orders. :-)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 08, 2024
great site! also - great job on classifying products as this is not well done usually
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We’re glad you found the site easy to navigate and appreciate the classification of our products. If there’s anything else you need or any suggestions you have, feel free to let us know!
Half_A_G
Site Experience Feedback
Sep 08, 2024
Experience was quite easy. If shipping goes well, will likely do business again in the near future.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re pleased to hear that your experience was smooth. We hope the shipping goes as expected, and we look forward to the opportunity to serve you again in the near future. If you have any questions or ...
Read full response »Dundee
Site Experience Feedback
Sep 08, 2024
I purchased a refurbished Apple Technician certified Iphone 11. I love OWC!! and I have never had a bad experience. Tech support is GREAT too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your kind words! We’re thrilled to hear that you love your refurbished iPhone 11 and have had consistently positive experiences with us. It’s great to know that our tech support has met your expectations as w...
Read full response »Bill
Site Experience Feedback
Sep 08, 2024
I bought a replacement battery for a 2017 MacBook Air. It was easy to find the correct part for my model. The instructional video on how to install it and the included tools for installation are what convinced me to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We’re glad to hear that you found the replacement battery for your 2017 MacBook Air easily and that our instructional video and included tools helped you feel confident in your purchase. If y...
Read full response »Erherator
Site Experience Feedback
Sep 08, 2024
Smooth transaction. Well laid out and accessible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that you had a smooth transaction and found our layout accessible. We strive to make your experience as seamless as possible. If you need any further assistance or have any questions...
Read full response »OneOfTheSheep
Post-Delivery Feedback
Sep 08, 2024
OWC is that exceptional business that, like Trader Joe's, understands and prioritizes customer satisfaction in their company culture. If they sell something I want, I go out of my way to purchase from them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RussellC23
Site Experience Feedback
Sep 08, 2024
I can't think of anything that your website needs. I'm happy the way it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with our website and that you don’t have any suggestions for improvement. If you ever have any questions or need assistance, we’re always here to help...
Read full response »Ghost
Site Experience Feedback
Sep 07, 2024
No problems
- Overall Rating: N/A
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.