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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 961 - 980 of 5,788

takimage

Post-Delivery Feedback

Sep 09, 2024

I purchased an external SSD from OWC. It was an easy choice to make based on information provided on the website. It was as easy to order as any of the other items I have purchased from them. It came very quickly even with the free shipping option and was packaged very securely. While I have indeed used the item, it has only been sparingly with hopes of really putting it through its paces soon. As it relates to build quality, it feels like a very stout little drive (Envoy Pro FX).

GDubya3

Site Experience Feedback

Sep 09, 2024

Great products, super trustworthy support, excellent real-world Apple knowledge and dependable value: I don't hesitate on any purchases from OWC.

From MacSales.com

Thank you for your fantastic review! We’re delighted to hear you trust our products and support. Your confidence in us is greatly appreciated, and we look forward to working with you again!

Wyodad

Site Experience Feedback

Sep 01, 2024

Always great experience looking for things for our Macs

From MacSales.com

Thank you for the feedback. We are glad to hear that you always have a great experience working with us!

Molly

Site Experience Feedback

Sep 09, 2024

I am excited about getting a Mac computer. I have always had an Dell computer and our business has went through several that keep crashing.

From MacSales.com

Thank you for sharing your excitement! We’re confident you’ll have a great experience with your new Mac!

Online Shopper

Site Experience Feedback

Sep 04, 2024

The website has nice prices

From MacSales.com

Thank you for the feedback. We are glad to hear that our website had nice prices on products.

ch

Site Experience Feedback

Sep 04, 2024

I am unable to use two different payment methods which is annoying

From MacSales.com

We appreciate you taking the time to give us your feedback. We are sorry to hear that you were not satisfied with our payment options. Regrettably, our system does not allow us to do more than one payment method at a time.

Joe

Site Experience Feedback

Sep 09, 2024

really great looking forward

From MacSales.com

Thank you for sharing your feedback. We are thrilled to hear you had a seamless shopping experience with us!

John

Site Experience Feedback

Sep 09, 2024

I have bought at least 3 computers over the years and upgrade kits. Everything was of high quality and worked as described so was never dissappointed. This is the first place I go for Mac accessories. Their trade in service is top notch also. Hassel free and they provide free shipping. They don't send a shipping box but if asked will some useful materials to help if available. Even though I wiped my HD they sent me an email telling me they wiped everything clean. I would highly recommend OWC not only for the ease of doing business but the quality of their products.

From MacSales.com

Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently had a great experience with our products and services. Your recommendation means a lot to us.

Erhu

Site Experience Feedback

Sep 08, 2024

Mismatch of web address and owc logo = thought the website was fake for a second.

From MacSales.com

Thanks for bringing this to our attention. We’re sorry for any confusion caused by the mismatch between the web address and the OWC logo. Rest assured, our site is legitimate and secure. If you have any concerns or need further as...

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atx

Post-Delivery Feedback

Sep 08, 2024

I have purchased with them for over a decade (hard drives, enclosures and other accessories), but recently purchased a computer from them and would NOT recommend it. The backlight on 1/3 keyboard was out. Their tech support had me reset the pram and now the whole backlight and the touchbar do not work. I just got it in the mail today and they expect me to pay for return shipping - and instead of sending a replacement, they are going to repair it, which means a week+ without the computer I just bought. They also won't let you return it without a restocking fee. I would NOT recommend buying a computer from them. I expected more from this company.

Milton's

Site Experience Feedback

Aug 23, 2024

Easy to use and seamless process


Post-Delivery Feedback

Sep 08, 2024

Simple process

From MacSales.com

Thank you for your feedback! We're thrilled to hear that you found the process easy and seamless.

AstroLizard1997

Post-Delivery Feedback

Sep 08, 2024

Item delivered two days early. You're gonna have to live up that with future orders. :-)

Online Shopper

Site Experience Feedback

Sep 08, 2024

great site! also - great job on classifying products as this is not well done usually

From MacSales.com

Thank you for the feedback! We’re glad you found the site easy to navigate and appreciate the classification of our products. If there’s anything else you need or any suggestions you have, feel free to let us know!

Half_A_G

Site Experience Feedback

Sep 08, 2024

Experience was quite easy. If shipping goes well, will likely do business again in the near future.

From MacSales.com

Thank you for your feedback! We’re pleased to hear that your experience was smooth. We hope the shipping goes as expected, and we look forward to the opportunity to serve you again in the near future. If you have any questions or ...

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Dundee

Site Experience Feedback

Sep 08, 2024

I purchased a refurbished Apple Technician certified Iphone 11. I love OWC!! and I have never had a bad experience. Tech support is GREAT too.

From MacSales.com

Thank you so much for your kind words! We’re thrilled to hear that you love your refurbished iPhone 11 and have had consistently positive experiences with us. It’s great to know that our tech support has met your expectations as w...

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Bill

Site Experience Feedback

Sep 08, 2024

I bought a replacement battery for a 2017 MacBook Air. It was easy to find the correct part for my model. The instructional video on how to install it and the included tools for installation are what convinced me to buy.

From MacSales.com

Thank you for sharing your experience! We’re glad to hear that you found the replacement battery for your 2017 MacBook Air easily and that our instructional video and included tools helped you feel confident in your purchase. If y...

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Erherator

Site Experience Feedback

Sep 08, 2024

Smooth transaction. Well laid out and accessible

From MacSales.com

Thank you for your feedback! We're glad to hear that you had a smooth transaction and found our layout accessible. We strive to make your experience as seamless as possible. If you need any further assistance or have any questions...

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OneOfTheSheep

Post-Delivery Feedback

Sep 08, 2024

OWC is that exceptional business that, like Trader Joe's, understands and prioritizes customer satisfaction in their company culture. If they sell something I want, I go out of my way to purchase from them.

RussellC23

Site Experience Feedback

Sep 08, 2024

I can't think of anything that your website needs. I'm happy the way it is.

From MacSales.com

Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with our website and that you don’t have any suggestions for improvement. If you ever have any questions or need assistance, we’re always here to help...

Read full response »

Ghost

Site Experience Feedback

Sep 07, 2024

No problems

From MacSales.com

Thank you so much for taking the time to provide your feedback.