MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1021 - 1040 of 5,788
ajbinthe313
Site Experience Feedback
Sep 05, 2024
Could not find product the way I described it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you were not able to find what you were looking for. We recommend reaching out to our very knowledgeable staff to assist when this happens!
Terry
Site Experience Feedback
Sep 05, 2024
All Went Well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Cortney
Post-Delivery Feedback
Sep 05, 2024
Buying from Macsales was really awesome. I was able to customize the computer I wanted for way less than if I was trying to buy new and the computer seems like it is new.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mariposa
Site Experience Feedback
Sep 04, 2024
I had a gateway timeout when I first placed the order and had to go back to the shopping cart and try again. Other than that, everything worked well. I'm pleased that you post such accurate and complete information about the products you sell — makes it easier to be confident about purchases. Thanks
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
We are glad to hear that despite the few issues you had with the gateway timing out you had an overall good experience working with us.
danpink
Post-Delivery Feedback
Sep 04, 2024
Good - laptop in excellent shape and arrived before promised delivery date. Bad: shipping receipt did not include the 1-year warranty I purchased. I had to take a screen shot to get documentation for my files.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
PJ
Site Experience Feedback
Sep 04, 2024
Easy to find and order parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that it was easy to find the parts that you needed shopping with us.
Online Shopper
Post-Delivery Feedback
Sep 04, 2024
phone rep was to the point, seemed to have a little attitude, but he was helpful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Clive
Post-Delivery Feedback
Sep 04, 2024
Works brilliantly - simultaneously charges and maintains charge on my MacBook Pro, drives my 5K LG 27 inch monitor, and connects me to my RAID array.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Dr Bob
Site Experience Feedback
Aug 29, 2024
I like to shop with the local company OWC. Friendly sales reps. They are based near my office and the shipments come quickly from just one state over.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr Bob
Post-Delivery Feedback
Sep 04, 2024
Hey Steve. You won’t believe it. I hit up my friends in Woodstock, and no joke, they send me a hard drive. It was other worldly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you enjoy shopping with us.
Meathead
Site Experience Feedback
Sep 04, 2024
I love doing biz with OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you love doing business with us.
Andrew R.
Site Experience Feedback
Sep 04, 2024
All was good. I enjoyed the sales support. No pressure and a lot of help!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We pride ourselves on having a great sales support team.
JAM
Site Experience Feedback
Aug 24, 2024
Was able to navigate site and find all the info I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JAM
Post-Delivery Feedback
Sep 04, 2024
They had exactly what I wanted at a great price, delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you were able to navigate the site and find all the information you needed
Ed at Space Coast
Site Experience Feedback
Aug 27, 2024
Although I did not need help from OWC support the people with whom I have spoken before have been excellent in their friendliness and ability to answer questions.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed at Space Coast
Post-Delivery Feedback
Sep 04, 2024
I often tell my colleagues that OWC (macsales.com) has a good web site for products/services that support Apple products. The technical support people have always been knowledgeable, patient, and helpful. The online instructional videos (e.g., setting up an external SSD / HDD drive) are very well done. I have been going to OWC for several years and recommend it to my friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We thank you for the wonderful feedback. We are glad to hear that all the representatives whom you spoke with were excellent.
Evan Hop Top
Site Experience Feedback
Sep 04, 2024
I thought the website was very straight forward and the filters and sort options when comparing products were spot on in terms of what they needed to be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you enjoyed our website and the options that we had for comparing products.
Bob
Site Experience Feedback
Aug 18, 2024
Very smooth. Easy navigation
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Nic
Site Experience Feedback
Sep 04, 2024
For at least 20 years, whenever I need to buy mac hardware, I've consistently found I can rely on OWC/MacSales to offer industry leading performance at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that for the last 20 years, whenever you need new Mac hardware you come directly to us.
BONANZA
Site Experience Feedback
Sep 04, 2024
thank you In memory carder and reader detail comparison on DSLR mirroless cameras was very helpful May God bless you !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are glad to hear that you found what you were looking for.
duckstew
Site Experience Feedback
Sep 03, 2024
I always shop for computer hardware at OWC (+10 years)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It is great to hear that you have been shopping with us for 10 years and are always satisfied!
SolutionSeeker
Site Experience Feedback
Aug 23, 2024
The Chat option was very helpful. The detail of product information was also helpful and, as far as I can tell, admirably clear and complete.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad the chat option and detailed product information were helpful.
Great Product!
Site Experience Feedback
Sep 03, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.