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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 1021 - 1040 of 5,788

ajbinthe313

Site Experience Feedback

Sep 05, 2024

Could not find product the way I described it.

From MacSales.com

Thank you for the feedback. We are sorry to hear that you were not able to find what you were looking for. We recommend reaching out to our very knowledgeable staff to assist when this happens!

Terry

Site Experience Feedback

Sep 05, 2024

All Went Well.

From MacSales.com

Thank you for the wonderful feedback.

Cortney

Post-Delivery Feedback

Sep 05, 2024

Buying from Macsales was really awesome. I was able to customize the computer I wanted for way less than if I was trying to buy new and the computer seems like it is new.

Mariposa

Site Experience Feedback

Sep 04, 2024

I had a gateway timeout when I first placed the order and had to go back to the shopping cart and try again. Other than that, everything worked well. I'm pleased that you post such accurate and complete information about the products you sell — makes it easier to be confident about purchases. Thanks

From MacSales.com

We are glad to hear that despite the few issues you had with the gateway timing out you had an overall good experience working with us.

danpink

Post-Delivery Feedback

Sep 04, 2024

Good - laptop in excellent shape and arrived before promised delivery date. Bad: shipping receipt did not include the 1-year warranty I purchased. I had to take a screen shot to get documentation for my files.

PJ

Site Experience Feedback

Sep 04, 2024

Easy to find and order parts

From MacSales.com

We are glad to hear that it was easy to find the parts that you needed shopping with us.

Online Shopper

Post-Delivery Feedback

Sep 04, 2024

phone rep was to the point, seemed to have a little attitude, but he was helpful.

Clive

Post-Delivery Feedback

Sep 04, 2024

Works brilliantly - simultaneously charges and maintains charge on my MacBook Pro, drives my 5K LG 27 inch monitor, and connects me to my RAID array.

Dr Bob

Site Experience Feedback

Aug 29, 2024

I like to shop with the local company OWC. Friendly sales reps. They are based near my office and the shipments come quickly from just one state over.


Post-Delivery Feedback

Sep 04, 2024

Hey Steve. You won’t believe it. I hit up my friends in Woodstock, and no joke, they send me a hard drive. It was other worldly.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you enjoy shopping with us.

Meathead

Site Experience Feedback

Sep 04, 2024

I love doing biz with OWC

From MacSales.com

Thank you for the feedback. It is great to hear that you love doing business with us.

Andrew R.

Site Experience Feedback

Sep 04, 2024

All was good. I enjoyed the sales support. No pressure and a lot of help!!

From MacSales.com

Thank you for the wonderful feedback. We pride ourselves on having a great sales support team.

JAM

Site Experience Feedback

Aug 24, 2024

Was able to navigate site and find all the info I needed.


Post-Delivery Feedback

Sep 04, 2024

They had exactly what I wanted at a great price, delivered on time.

From MacSales.com

Thank you for your feedback! We’re glad to hear you were able to navigate the site and find all the information you needed

Ed at Space Coast

Site Experience Feedback

Aug 27, 2024

Although I did not need help from OWC support the people with whom I have spoken before have been excellent in their friendliness and ability to answer questions.


Post-Delivery Feedback

Sep 04, 2024

I often tell my colleagues that OWC (macsales.com) has a good web site for products/services that support Apple products. The technical support people have always been knowledgeable, patient, and helpful. The online instructional videos (e.g., setting up an external SSD / HDD drive) are very well done. I have been going to OWC for several years and recommend it to my friends.

From MacSales.com

We thank you for the wonderful feedback. We are glad to hear that all the representatives whom you spoke with were excellent.

Evan Hop Top

Site Experience Feedback

Sep 04, 2024

I thought the website was very straight forward and the filters and sort options when comparing products were spot on in terms of what they needed to be.

From MacSales.com

Thank you for the feedback. It is great to hear that you enjoyed our website and the options that we had for comparing products.

Bob

Site Experience Feedback

Aug 18, 2024

Very smooth. Easy navigation

From MacSales.com

It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

Nic

Site Experience Feedback

Sep 04, 2024

For at least 20 years, whenever I need to buy mac hardware, I've consistently found I can rely on OWC/MacSales to offer industry leading performance at a great price.

From MacSales.com

Thank you for the feedback. We are glad to hear that for the last 20 years, whenever you need new Mac hardware you come directly to us.

BONANZA

Site Experience Feedback

Sep 04, 2024

thank you In memory carder and reader detail comparison on DSLR mirroless cameras was very helpful May God bless you !!!

From MacSales.com

Thank you for the wonderful feedback. We are glad to hear that you found what you were looking for.

duckstew

Site Experience Feedback

Sep 03, 2024

I always shop for computer hardware at OWC (+10 years)

From MacSales.com

It is great to hear that you have been shopping with us for 10 years and are always satisfied!

SolutionSeeker

Site Experience Feedback

Aug 23, 2024

The Chat option was very helpful. The detail of product information was also helpful and, as far as I can tell, admirably clear and complete.

From MacSales.com

Thank you for your feedback! We’re glad the chat option and detailed product information were helpful.

Great Product!

Site Experience Feedback

Sep 03, 2024

Great experience

From MacSales.com

We appreciate you taking the time to give us your feedback.