MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1001 - 1020 of 5,788
Kimberly6135
Site Experience Feedback
Sep 06, 2024
Easily found correct ram needed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thanks for the feedback! We're happy to hear that you easily found the correct RAM you needed. If you need any more assistance or have other questions, just let us know!
Stinkus69
Site Experience Feedback
Sep 05, 2024
You might have too many sites
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you were not satisfied with our website choices. We do have a site that is specifically for information on our products as well as one that is specifically for purchasing produ...
Read full response »Greg
Site Experience Feedback
Sep 05, 2024
Great price vs buying brand new
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
Gratitude
Site Experience Feedback
Sep 05, 2024
Thanks for a good deal on a 12TB Thunderbolt RAID. It will replace another OWC RAID that has worked in my music studio without incident for... I think more than 6 years, maybe 10 years (!). Well done! I am grateful for a high-quality, long-lasting product at a reasonable price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found a good deal on a RAID device and that it worked with your setup perfectly!
Loupy D
Site Experience Feedback
Sep 05, 2024
Whenever I need anything Mac related, I always come to OWC first. they have great prices and products, and the customer service is outstanding!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that we always have everything you need that is Mac-related.
Online Shopper
Post-Delivery Feedback
Sep 05, 2024
First place to check for computer needs. Pricing and selection is excellent along with customer support.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MichaelE
Site Experience Feedback
Sep 05, 2024
Good prices for Apple products, shipping costs could be better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry that the shipping cost was not satisfactory. Regrettably, the shipping companies choose those costs and we do not have control over what they are going to be.
JTGolfer
Post-Delivery Feedback
Sep 05, 2024
I ordered a part to upgrade and repair a Mac Pro. The tech support guy was fantastic. Despite repeated attempts and an additional purchase, we could not get the old Mac to work due to a firmware issue. Because of the Mac’s age, it will likely be trashed. This take does not diminish my support of OWC. It enhances it. OWC will try to do its best to satisfy your needs. And if your purchases don’t work, they’ll refund your costs!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
/roberta G.
Post-Delivery Feedback
Sep 05, 2024
I researched the best places to buy a refurbished Macbook, and MacSales (OWC) was very highly rated. I purchased a Macbook and a travel dock from you at a very good price, 2-day FedEx delivery. Both products were delayed, and I thought I might not receive the dock at all (FedEx kept delaying it and also said it was not sent by 2-day delivery) because I would not be at the delivery address after a certain date. At last, it arrived about 4 days late - I received it only because of a last-minute change in my schedule allowing me to remain at the delivery address for an extra day. The items seem to be excellent - I will definitely purchase from MacSales again. I won't, however, pay extra for expedited delivery because I received no value for the extra money spent.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: 9
- Full ratings for this review »
bubba
Site Experience Feedback
Aug 26, 2024
Simple,Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you found the order process simple and fast.
ChazM
Post-Delivery Feedback
Sep 05, 2024
I needed a charger to pair with my new twelvesouth Butterfly SE phone/watch charger. This was perfect although a little more mighty powered than necessary. I figured the added capacity was a plus.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tincanracerman
Site Experience Feedback
Sep 05, 2024
Been fixing and/or upgrading macs for years with this company. That plus external SSD Drives for storage. Best IMHO
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you have been working with us for years and that you always have a good experience.
bMac MADE
Post-Delivery Feedback
Sep 05, 2024
Super stoked to find OWC making custom build Macs with amazing options. Product, shipping and packaging were all 5 star.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BBomb
Site Experience Feedback
Sep 05, 2024
Only had one tiny glitch when selecting the OWC warranty package - it didn't apply upon the first try, but was successful the second attempt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will be sure to pass this information along to improve our site in the future.
Online Shopper
Post-Delivery Feedback
Sep 05, 2024
Sold a defective product, and return process a massive pain in the ass.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: 1
- Full ratings for this review »
Brian L
Site Experience Feedback
Sep 05, 2024
Love OWC!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Igor Stravinsky
Site Experience Feedback
Sep 05, 2024
OWC is the best and most reliable supplier of all things Mac. Period.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It is great to hear that we have been the most reliable supplier of Mac products!
AggiesAndAstros
Site Experience Feedback
May 29, 2024
Site is easy to work with; however, I have one recommendation. When the product information is entered, have all available items for that product populate a scrollable list. Makes easier for customers to spend more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AggiesAndAstros
Post-Delivery Feedback
Sep 05, 2024
Easy searching and available products that were purchased through a customer friendly checkout portal. Products were wrapped in an excellent manner and arrived in pristine condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that the site was easy for you to work with and that you were able to find the item that you were looking for.
DOC
Site Experience Feedback
Sep 05, 2024
Easy to navigate the purchasing process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that it was easy for you to navigate our website and find what you needed to purchase.
MK Mac
Site Experience Feedback
Sep 05, 2024
I followed a link about procucts on sale, and ordered what I wanted within 10 minutes, completed the sale in 15 minutes. Good Service, great website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that we had exactly what you needed and it took no time at all to complete the order.