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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 1001 - 1020 of 5,788

Kimberly6135

Site Experience Feedback

Sep 06, 2024

Easily found correct ram needed

From MacSales.com

Thanks for the feedback! We're happy to hear that you easily found the correct RAM you needed. If you need any more assistance or have other questions, just let us know!

Stinkus69

Site Experience Feedback

Sep 05, 2024

You might have too many sites

From MacSales.com

Thank you for the feedback. We are sorry to hear that you were not satisfied with our website choices. We do have a site that is specifically for information on our products as well as one that is specifically for purchasing produ...

Read full response »

Greg

Site Experience Feedback

Sep 05, 2024

Great price vs buying brand new

From MacSales.com

We appreciate you taking the time to give us your feedback.

Gratitude

Site Experience Feedback

Sep 05, 2024

Thanks for a good deal on a 12TB Thunderbolt RAID. It will replace another OWC RAID that has worked in my music studio without incident for... I think more than 6 years, maybe 10 years (!). Well done! I am grateful for a high-quality, long-lasting product at a reasonable price.

From MacSales.com

Thank you for the feedback. We are glad to hear that you found a good deal on a RAID device and that it worked with your setup perfectly!

Loupy D

Site Experience Feedback

Sep 05, 2024

Whenever I need anything Mac related, I always come to OWC first. they have great prices and products, and the customer service is outstanding!

From MacSales.com

Thank you for the feedback. We are glad to hear that we always have everything you need that is Mac-related.

Online Shopper

Post-Delivery Feedback

Sep 05, 2024

First place to check for computer needs. Pricing and selection is excellent along with customer support.

MichaelE

Site Experience Feedback

Sep 05, 2024

Good prices for Apple products, shipping costs could be better

From MacSales.com

Thank you for the feedback. We are sorry that the shipping cost was not satisfactory. Regrettably, the shipping companies choose those costs and we do not have control over what they are going to be.

JTGolfer

Post-Delivery Feedback

Sep 05, 2024

I ordered a part to upgrade and repair a Mac Pro. The tech support guy was fantastic. Despite repeated attempts and an additional purchase, we could not get the old Mac to work due to a firmware issue. Because of the Mac’s age, it will likely be trashed. This take does not diminish my support of OWC. It enhances it. OWC will try to do its best to satisfy your needs. And if your purchases don’t work, they’ll refund your costs!

/roberta G.

Post-Delivery Feedback

Sep 05, 2024

I researched the best places to buy a refurbished Macbook, and MacSales (OWC) was very highly rated. I purchased a Macbook and a travel dock from you at a very good price, 2-day FedEx delivery. Both products were delayed, and I thought I might not receive the dock at all (FedEx kept delaying it and also said it was not sent by 2-day delivery) because I would not be at the delivery address after a certain date. At last, it arrived about 4 days late - I received it only because of a last-minute change in my schedule allowing me to remain at the delivery address for an extra day. The items seem to be excellent - I will definitely purchase from MacSales again. I won't, however, pay extra for expedited delivery because I received no value for the extra money spent.

bubba

Site Experience Feedback

Aug 26, 2024

Simple,Fast

From MacSales.com

Thank you for your feedback! We’re glad to hear you found the order process simple and fast.

ChazM

Post-Delivery Feedback

Sep 05, 2024

I needed a charger to pair with my new twelvesouth Butterfly SE phone/watch charger. This was perfect although a little more mighty powered than necessary. I figured the added capacity was a plus.

Tincanracerman

Site Experience Feedback

Sep 05, 2024

Been fixing and/or upgrading macs for years with this company. That plus external SSD Drives for storage. Best IMHO

From MacSales.com

We are thrilled to hear that you have been working with us for years and that you always have a good experience.

bMac MADE

Post-Delivery Feedback

Sep 05, 2024

Super stoked to find OWC making custom build Macs with amazing options. Product, shipping and packaging were all 5 star.

BBomb

Site Experience Feedback

Sep 05, 2024

Only had one tiny glitch when selecting the OWC warranty package - it didn't apply upon the first try, but was successful the second attempt

From MacSales.com

Thank you for the feedback. We will be sure to pass this information along to improve our site in the future.

Online Shopper

Post-Delivery Feedback

Sep 05, 2024

Sold a defective product, and return process a massive pain in the ass.

Brian L

Site Experience Feedback

Sep 05, 2024

Love OWC!

From MacSales.com

Thank you for the wonderful feedback.

Igor Stravinsky

Site Experience Feedback

Sep 05, 2024

OWC is the best and most reliable supplier of all things Mac. Period.

From MacSales.com

It is great to hear that we have been the most reliable supplier of Mac products!

AggiesAndAstros

Site Experience Feedback

May 29, 2024

Site is easy to work with; however, I have one recommendation. When the product information is entered, have all available items for that product populate a scrollable list. Makes easier for customers to spend more.


Post-Delivery Feedback

Sep 05, 2024

Easy searching and available products that were purchased through a customer friendly checkout portal. Products were wrapped in an excellent manner and arrived in pristine condition.

From MacSales.com

We are thrilled to hear that the site was easy for you to work with and that you were able to find the item that you were looking for.

DOC

Site Experience Feedback

Sep 05, 2024

Easy to navigate the purchasing process.

From MacSales.com

We are glad to hear that it was easy for you to navigate our website and find what you needed to purchase.

MK Mac

Site Experience Feedback

Sep 05, 2024

I followed a link about procucts on sale, and ordered what I wanted within 10 minutes, completed the sale in 15 minutes. Good Service, great website!

From MacSales.com

Thank you for the feedback. We are glad to hear that we had exactly what you needed and it took no time at all to complete the order.