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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 941 - 960 of 5,788

Online Shopper

Site Experience Feedback

Sep 11, 2024

Found this website through Honey after searching for a while for Macbook keyboards, ended up paying about 1/2 of what I expected to which was great!

From MacSales.com

We appreciate you taking the time to give us your feedback!

Fuzzy

Post-Delivery Feedback

Sep 11, 2024

I desperately needed to get an updated Mac laptop. I was running a MacBook Air early 2015 and it wasn’t able to keep up anymore. This was my first purchase from MacSales.com and I could not be happier. I found a MacBook Pro 2023 M3 at a fantastic price. At least 1/2 the cost of purchasing directly from Apple with my veteran’s discount. The laptop arrived on time and was in near perfect condition. There was paint missing on one corner where it looked liked it had been scratched or something like that. That issue aside, everything worked flawlessly! I am very happy with my new MacBook Pro and would absolutely recommend purchasing from MacSales.com. I also took advantage of the extended warranty through MacSales and know that my purchase is covered!

JamesTPicard

Site Experience Feedback

Sep 10, 2024

First time purchasing from MacSales.com, was very impressed. Easy and simple checkout process. Recommend adding Apple Pay in the future.

From MacSales.com

Thank you for your feedback! We’re delighted to hear you had a great experience with our checkout process. Just so you know, we do accept Apple Pay!

Klint

Post-Delivery Feedback

Sep 10, 2024

The website was very easy to use to search for the used Mac computer that fit my needs. OWC kept me very informed of the status of my order throughout the shipping process. The computer arrived very quickly and was packaged very well.

Toto

Post-Delivery Feedback

Sep 10, 2024

I really love the experience. I’m satisfied with the product, and the tutorial videos for installation are really helpful!

Hb54321

Site Experience Feedback

Sep 10, 2024

Quick and easy to order. Good prices. Have always been happy with OWC experiences.

From MacSales.com

Fantastic! We’re thrilled you found ordering quick and easy, and that our prices hit the mark!

Bob

Site Experience Feedback

Sep 10, 2024

Easy to use!

From MacSales.com

We're glad to hear the website was a breeze to use! Thank you for the feedback

pk

Site Experience Feedback

Sep 10, 2024

The operator found my answer to my question.

From MacSales.com

We're glad to hear that the representative was able to find the answer for you!

BigT

Site Experience Feedback

Aug 27, 2024

I always find the parts I need for Apple products. Delivery is free and fast.


Post-Delivery Feedback

Sep 10, 2024

I needed memory for my wife's IMac. The website of OWC is built very well, you get all the information you need. Also the installation is shown very detailed. The delivery was fast and the packing was very good. After my (second) great experience I also recommend OWC to a friend. He alsi is a customer now 😁👍

From MacSales.com

We appreciate you taking the time to let us know that you are always able to find the parts you need with us.

Old Guy

Site Experience Feedback

Sep 09, 2024

Easy to order, good selection and good prices.

From MacSales.com

Thanks for the great feedback! We’re thrilled you found ordering a breeze and enjoyed our selection and prices.

basafish

Site Experience Feedback

Aug 30, 2024

Customer service was AWESOME in resolving account and password. I DO NOT LIKE going through those pictures proving I am not a robot!

From MacSales.com

We appreciate your feedback. We apologize for the security on our site, as we sell high-fraud items we have to ensure that our customers and our products are protected.

NDP

Site Experience Feedback

Sep 09, 2024

Great live chat.

From MacSales.com

Thank you for the positive feedback about our life chat! We're glad they were helpful.

Royal Tee

Site Experience Feedback

Sep 09, 2024

Excellent offers and great prices!

From MacSales.com

Thank you! We’re glad you’re happy with our offers and prices

Beehive65

Site Experience Feedback

Sep 09, 2024

Easy

From MacSales.com

Thank you for the feedback!

Marlopi

Post-Delivery Feedback

Sep 09, 2024

I have been pleased with the items I have purchased from Mac Sales/OWC. The items I have chosen and received were always good quality and service.

MIDIman

Site Experience Feedback

Sep 09, 2024

ONLY OWC has the stuff that Mac Professionals need. AND the outstanding support we need too!

From MacSales.com

Thank you for your kind words! We’re proud to offer the products and support that Mac professionals rely on.

Timbo

Site Experience Feedback

Sep 09, 2024

Happy you guys still provide parts for my Mac Pro!

From MacSales.com

Thank you for the feedback. We're glad to have the parts you need!

JFilm3

Site Experience Feedback

Sep 09, 2024

I think the process of buying was simple and there were great deals offered

From MacSales.com

Thank you for your feedback! We’re pleased to hear you found the buying process straightforward and enjoyed the deals.

Online Shopper

Site Experience Feedback

Sep 09, 2024

order form does not support safari auto fill. very cumbersome, otherwise great

From MacSales.com

Thank you for your feedback! We apologize for the inconvenience with Safari autofill. We’re glad to hear you had a positive experience otherwise and will look into improving the order form.

ATOM

Site Experience Feedback

Sep 09, 2024

Call the other day and had a stellar sales support person

From MacSales.com

Thank you for the feedback! We’re thrilled to hear you had a great experience with our sales support.