MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 941 - 960 of 5,788
Online Shopper
Site Experience Feedback
Sep 11, 2024
Found this website through Honey after searching for a while for Macbook keyboards, ended up paying about 1/2 of what I expected to which was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback!
Fuzzy
Post-Delivery Feedback
Sep 11, 2024
I desperately needed to get an updated Mac laptop. I was running a MacBook Air early 2015 and it wasn’t able to keep up anymore. This was my first purchase from MacSales.com and I could not be happier. I found a MacBook Pro 2023 M3 at a fantastic price. At least 1/2 the cost of purchasing directly from Apple with my veteran’s discount. The laptop arrived on time and was in near perfect condition. There was paint missing on one corner where it looked liked it had been scratched or something like that. That issue aside, everything worked flawlessly! I am very happy with my new MacBook Pro and would absolutely recommend purchasing from MacSales.com. I also took advantage of the extended warranty through MacSales and know that my purchase is covered!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JamesTPicard
Site Experience Feedback
Sep 10, 2024
First time purchasing from MacSales.com, was very impressed. Easy and simple checkout process. Recommend adding Apple Pay in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re delighted to hear you had a great experience with our checkout process. Just so you know, we do accept Apple Pay!
Klint
Post-Delivery Feedback
Sep 10, 2024
The website was very easy to use to search for the used Mac computer that fit my needs. OWC kept me very informed of the status of my order throughout the shipping process. The computer arrived very quickly and was packaged very well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Toto
Post-Delivery Feedback
Sep 10, 2024
I really love the experience. I’m satisfied with the product, and the tutorial videos for installation are really helpful!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hb54321
Site Experience Feedback
Sep 10, 2024
Quick and easy to order. Good prices. Have always been happy with OWC experiences.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Fantastic! We’re thrilled you found ordering quick and easy, and that our prices hit the mark!
Bob
Site Experience Feedback
Sep 10, 2024
Easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're glad to hear the website was a breeze to use! Thank you for the feedback
pk
Site Experience Feedback
Sep 10, 2024
The operator found my answer to my question.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're glad to hear that the representative was able to find the answer for you!
BigT
Site Experience Feedback
Aug 27, 2024
I always find the parts I need for Apple products. Delivery is free and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigT
Post-Delivery Feedback
Sep 10, 2024
I needed memory for my wife's IMac. The website of OWC is built very well, you get all the information you need. Also the installation is shown very detailed. The delivery was fast and the packing was very good. After my (second) great experience I also recommend OWC to a friend. He alsi is a customer now 😁👍
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to let us know that you are always able to find the parts you need with us.
Old Guy
Site Experience Feedback
Sep 09, 2024
Easy to order, good selection and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thanks for the great feedback! We’re thrilled you found ordering a breeze and enjoyed our selection and prices.
basafish
Site Experience Feedback
Aug 30, 2024
Customer service was AWESOME in resolving account and password. I DO NOT LIKE going through those pictures proving I am not a robot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. We apologize for the security on our site, as we sell high-fraud items we have to ensure that our customers and our products are protected.
NDP
Site Experience Feedback
Sep 09, 2024
Great live chat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback about our life chat! We're glad they were helpful.
Royal Tee
Site Experience Feedback
Sep 09, 2024
Excellent offers and great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you! We’re glad you’re happy with our offers and prices
Beehive65
Site Experience Feedback
Sep 09, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback!
Marlopi
Post-Delivery Feedback
Sep 09, 2024
I have been pleased with the items I have purchased from Mac Sales/OWC. The items I have chosen and received were always good quality and service.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MIDIman
Site Experience Feedback
Sep 09, 2024
ONLY OWC has the stuff that Mac Professionals need. AND the outstanding support we need too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re proud to offer the products and support that Mac professionals rely on.
Timbo
Site Experience Feedback
Sep 09, 2024
Happy you guys still provide parts for my Mac Pro!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We're glad to have the parts you need!
JFilm3
Site Experience Feedback
Sep 09, 2024
I think the process of buying was simple and there were great deals offered
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re pleased to hear you found the buying process straightforward and enjoyed the deals.
Online Shopper
Site Experience Feedback
Sep 09, 2024
order form does not support safari auto fill. very cumbersome, otherwise great
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We apologize for the inconvenience with Safari autofill. We’re glad to hear you had a positive experience otherwise and will look into improving the order form.
ATOM
Site Experience Feedback
Sep 09, 2024
Call the other day and had a stellar sales support person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We’re thrilled to hear you had a great experience with our sales support.