MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 921 - 940 of 5,788
Motta
Site Experience Feedback
Sep 12, 2024
It was easy to navigate, as always. I found what I was looking for and made the purchase.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that the website was easy to navigate and that you were able to find what you were looking for.
rusty79
Site Experience Feedback
Sep 12, 2024
Efficient website, easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that the website was efficient and easy to navigate.
Steve
Site Experience Feedback
Sep 06, 2024
Smooth. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Post-Delivery Feedback
Sep 12, 2024
Overall experience was good. When I first tried to order the product it was not available, and it was unclear whether it was temporarily out of stock or discontinued. When I checked again it was available. I would have appreciated knowing that it was temporarily out of stock the first time. The order was fulfilled quickly, but I won't be able to use the product until my new computer arrives, so I can't comment as to its performance. Most OWC products perform very well, so that is what I'm expecting.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Buzzkill
Post-Delivery Feedback
Sep 12, 2024
The product is fine, I should have paid more attention as to where power connections were in relation to what my set up is. It's works as advertised.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Juan Carlos Rincon
Post-Delivery Feedback
Sep 11, 2024
It is a store where you can find used products in theory in excellent or good condition. The prices are good but I think it is necessary to have a clearer idea of the real conditions of the product to be received.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Jaz
Post-Delivery Feedback
Sep 11, 2024
Inexpensive. Great products. Delivery was fast. Packaging secured.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
deanh
Site Experience Feedback
Sep 11, 2024
Check oust is difficult
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass this information along.
FixitFr3d
Site Experience Feedback
Sep 11, 2024
The whole transaction was easy--everything updated in real time as I made changes, and I think "clarity" would best describe the interaction.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your transaction was easy to complete.
Techman
Site Experience Feedback
Sep 11, 2024
Website makes it easy to buy a used mac, & upgrade it to a much newer version. These used macs will help me save lots of extra time off my task, instead of using one computer to do all my task.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were able to find the upgrade that you needed on our site.
Porthos
Site Experience Feedback
Sep 11, 2024
https://eshop.macsales.com/item/OWC/SSDACL4M2O/ Mac OS Compatibility macOS 10.13 High Sierra macOS 10.14 Mojave I was confuse on if this work with Catalina or not . I still run Mojave looking to run Catalina on my Mac Pro.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. The specific item that you tagged is only compatible on High Sierra and Mojave. We do have a newer version of this card that works on newer OS options. https://eshop.macs...
Read full response »Dang
Site Experience Feedback
Sep 11, 2024
I hope I get the item this time. The last time I tried to purchased from here, I was notified after the purchase the item was out of stock and gave me a refund. We will see this time...
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that the item was out of stock. We are trying to find a fix for this issue in our system to better our checkout experience for the future.
Fox Jones
Site Experience Feedback
Sep 11, 2024
Really awesome place. 2nd computer. 1st had some problems but I didn't get the protection plan so that's on me. Thanks for everything yall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. It is great to hear that you had a great experience.
N/A
Site Experience Feedback
Sep 11, 2024
N/A
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
MLS
Site Experience Feedback
Sep 11, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback.
Aria Studios
Site Experience Feedback
Sep 11, 2024
Clear, efficient and easy. Mahalo!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Kgitti
Site Experience Feedback
Sep 11, 2024
No autofill which is a PITA. But may be a problem on my end? I’m 74 and impatient.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. Autofill should be an option on our site but we will pass along your frustration with this feature so it can be looked at.
1996elec-comp-engr
Site Experience Feedback
Sep 11, 2024
first purchase immediately addressed issue for our mac
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback! It is great to hear that your first purchase solved your issue.
harrisbs
Site Experience Feedback
Sep 11, 2024
Everything went really smoothly and I apreciated the opportunity to easily choose the open box discount option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your order went smoothly and that you enjoyed your discount.
kfk5927
Site Experience Feedback
Sep 02, 2024
You guys always have something I didn't know I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback and are glad to hear that we had something you did not even know you wanted!
Jim
Post-Delivery Feedback
Sep 11, 2024
I lost a tool from a Mac Sales hard drive replacement kit. You had the same tool at a better price than anywhere I could find. 7-10 day delivery turned out to be 1 day.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »