MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 901 - 920 of 5,788
cameo
Site Experience Feedback
Sep 14, 2024
I was able to easily find customized my order and the options are clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found it easy to customize your order and that the options were clear.
Henry
Post-Delivery Feedback
Sep 14, 2024
Great experience. Product is perfect, shopping was great and delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Greogor
Site Experience Feedback
Aug 29, 2024
Easy to use and follow
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
The Batman
Site Experience Feedback
Sep 13, 2024
MacSales is my go to place for all my Mac accessories .....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for making us your go-to for your Mac needs! We truly appreciate the support!
Mongo
Site Experience Feedback
Sep 03, 2024
no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mongo
Post-Delivery Feedback
Sep 13, 2024
The transaction was flawless but as it turns out the 2009 IMac that I bought the Wireless keyboard for does not have Bluetooth (mid 2009 20” Education Model) So I am trying a Bluetooth dongle and not having much luck
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Ronnie
Site Experience Feedback
Sep 13, 2024
It was all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback!
Becky
Site Experience Feedback
Sep 09, 2024
Everyone is always so helpful. I needed something right away and they were able to ensure I'd get it overnight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re glad we could help you get what you needed quickly!
Disco
Site Experience Feedback
Sep 13, 2024
Needed a replacement iPhone SE, but I also don't want to have to finance a phone. Finding a 3rd gen SE for nearly half the MSRP was exactly what I needed. I hate spending money, so thanks for hooking it up with reasonable prices.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re glad you found a great deal on the 3rd gen iPhone SE. It’s our goal to offer reasonable prices, and we appreciate your support!
OWC fan
Site Experience Feedback
Sep 13, 2024
Easy to find what you need with excellent pricing for items and shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re glad to hear you found what you needed at great prices and appreciated the shipping. Your feedback is much appreciated!
Mike
Post-Delivery Feedback
Sep 12, 2024
I appreciated the quality of merchandise and the availability of the merchandise. The ease of the purchase the individual I chatted with was knowledgeable of the subject and the equipment. Shipping was excellent as it arrived right on scheduled time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bee
Site Experience Feedback
Sep 12, 2024
It went easily and I have no complaints. I'll say that today I placed another order and realized I wanted to cancel it a couple of hours later. Working with a rep on chat went really well and I'm very satisfied with how I was responded to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you have no complaints and that you were able to get what you needed.
Dwight
Post-Delivery Feedback
Sep 12, 2024
I did not know of this company prior to visiting their Ebay site. Upon reviewing their offerings, the unit I purchased met my criteria. Admittedly, it is a bit worrisome to trust that an internet sales company will follow through with their promises, but this company did, in fact more so than other companies I trusted in the past. Nothing in the transaction, shipping, contact, delivery or product itself was less than promised. In grading each question, I avoid giving out perfect scores so I graded as high as I normally do when everything works out as expected. Perfect though is impossible in my opinion.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
FredVW
Post-Delivery Feedback
Sep 12, 2024
Quick delivery, product came sooner than expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 12, 2024
It was easy to find what I needed, and it came quickly.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Dave
Post-Delivery Feedback
Sep 12, 2024
Still too soon to comment on reliability of Apple MAC MINI purchase. Thus far it seems to be working well and meeting my expectations. Although, I have noticed the unit runs VERY HOT. I've owned a lot of Apple products and have never had one this hot during normal operation. OWC delivery and follow-up inquiry has been excellent!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Joel
Site Experience Feedback
Sep 12, 2024
The sales agent was nice and so helpful! OWC is always the first place I turn.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. It is great to hear that your sales agent was nice and helpful.
Matt
Post-Delivery Feedback
Sep 12, 2024
There are two things that I love about MacSales that keep me coming back. First is the ease of finding upgrades specific to my computer. Their website guides you through the process of specifying your hardware and then makes specific recommendations for compatible upgrades. Second, their install videos are perfect. They make user upgrades easy and worry-free.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bee
Site Experience Feedback
Sep 12, 2024
Just sorry I didn't place the order yesterday as I would have been able to buy a used dock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. Our used items do go quickly, we apologize that the one you were looking at was no longer available.
Trevv
Post-Delivery Feedback
Sep 12, 2024
Great price high quality and pretty quick turn around.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Walter
Post-Delivery Feedback
Sep 12, 2024
No issues with buying. I bought a battery for a MacBook Air; however, when I opened the back I discovered water damage (thinking the kids). Obviously the battery wasn’t the issue so I returned it. Customer service was helpful and understanding— just awaiting the refund.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »