MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 881 - 900 of 5,788
I hope it’s all good
Site Experience Feedback
Sep 15, 2024
I thought I was making a purchase on the Best Buy website. Not sure how this works
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are an online retailer OWC (MacSales) and we sell Apple products, along with a wide variety of accessories to use with Apple devices. If you have any questions, please feel free to reach out to us https://eshop.macsales.com/Ser...
Read full response »Bryce
Site Experience Feedback
Sep 15, 2024
I had two different windows opened and added stuff to cart from both windows and they both showed up easily. When adding my credit card, it didn’t allow me to enter cards that were already on my phone or take a picture of the card and have it entered. When updating my address, it didn’t allow me to choose mailing is the same as billing by a click of a button. I love how OWC is connected to from everymac.com and is focused on the specs of the Mac you are buying for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your detailed feedback! We’re glad to hear you found it easy to add items to your cart, and we appreciate your insights about the payment and address update process. Your suggestions are valuable as we work to enhanc...
Read full response »Catlover
Site Experience Feedback
Sep 15, 2024
No problems with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're glad to hear you had a smooth experience shopping with us!
defectnoise
Site Experience Feedback
Sep 15, 2024
Spanish language option on your website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback!
Rob C
Post-Delivery Feedback
Sep 15, 2024
Order easy, but tracking kept on giving an error - even after delivery
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
MC
Site Experience Feedback
Sep 15, 2024
Okay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback
ralph
Site Experience Feedback
Sep 15, 2024
I had to perform several searches before getting to what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We apologize for the difficulty you experienced in finding what you needed. We're always looking to improve our site, and your input will help us
beef
Site Experience Feedback
Aug 24, 2024
Gathered more info on my laptop and it was easy to find the proper battery I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you found it easy to locate the right battery for your laptop.
Mango
Post-Delivery Feedback
Sep 15, 2024
Delivered as promised, preloaded with OS ready to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
HeathK
Site Experience Feedback
Sep 15, 2024
Good pricing on USB-C cables. I’m continuing my replacement of lighting connectors with USB-C since I have ordered the iPhone 16 Pro with a ISB-C connection that’s replacing my 14 Pro with Lightning. The site is efficient, easy-to use and navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your great review! We're glad you found our pricing on USB-C cables competitive and that you had a smooth experience on our site. Enjoy your new iPhone 16 Pro!
Circlesquare
Site Experience Feedback
Sep 15, 2024
Details made a big difference
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
MDubYa
Site Experience Feedback
Sep 14, 2024
I had a hard time knowing if the memory would work in my 2019 iMac 21.5". I read the reviews and it seems to be the correct one.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that choosing the right memory can be challenging. We’re glad to hear the reviews helped you feel more confident in your decision.
Tech7910
Post-Delivery Feedback
Sep 14, 2024
I have ordered from OWC and am very satisfied with what I purchased have purchased from OWC. The price was the right amount for me to make the purchase. Shipment of the items were packed well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jacko
Post-Delivery Feedback
Sep 14, 2024
Great product, great price, great shipping. Been my dirty little mac secret for years.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KC
Post-Delivery Feedback
Sep 14, 2024
Customer service was excellent. Technical support was awesome. Anthony went way over and beyond the call of duty.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bluelightningman
Site Experience Feedback
Sep 03, 2024
Good experience until I got to the sticker shock shipping amount. $10 for 7-10 day shipping seems excessive when compared to their competition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience working with us. We are sorry to hear that you were not satisfied with the shipping prices. Regrettably, the shipping companies set those prices and we...
Read full response »Bill
Site Experience Feedback
Sep 14, 2024
Easy to use............
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
KennyG
Post-Delivery Feedback
Sep 14, 2024
Products are high quality. Like Apple products, "they just work."
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
NicholasT
Post-Delivery Feedback
Sep 14, 2024
They offer quality products and great source for Apple/Mac products. I've shopped from them for years and I've been very satisfied with everything I've received.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LincinPGV
Site Experience Feedback
Sep 14, 2024
I chose the item and then logged in to my account. Went to checkout and then had to enter my email and password again. Otherwise it was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you had a great experience overall. We appreciate your input about the login process and will look into it to make improvements.