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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 881 - 900 of 5,788

I hope it’s all good

Site Experience Feedback

Sep 15, 2024

I thought I was making a purchase on the Best Buy website. Not sure how this works

From MacSales.com

We are an online retailer OWC (MacSales) and we sell Apple products, along with a wide variety of accessories to use with Apple devices. If you have any questions, please feel free to reach out to us https://eshop.macsales.com/Ser...

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Bryce

Site Experience Feedback

Sep 15, 2024

I had two different windows opened and added stuff to cart from both windows and they both showed up easily. When adding my credit card, it didn’t allow me to enter cards that were already on my phone or take a picture of the card and have it entered. When updating my address, it didn’t allow me to choose mailing is the same as billing by a click of a button. I love how OWC is connected to from everymac.com and is focused on the specs of the Mac you are buying for.

From MacSales.com

Thank you for your detailed feedback! We’re glad to hear you found it easy to add items to your cart, and we appreciate your insights about the payment and address update process. Your suggestions are valuable as we work to enhanc...

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Catlover

Site Experience Feedback

Sep 15, 2024

No problems with the website

From MacSales.com

We're glad to hear you had a smooth experience shopping with us!

defectnoise

Site Experience Feedback

Sep 15, 2024

Spanish language option on your website

From MacSales.com

Thank you for the feedback!

Rob C

Post-Delivery Feedback

Sep 15, 2024

Order easy, but tracking kept on giving an error - even after delivery

MC

Site Experience Feedback

Sep 15, 2024

Okay

From MacSales.com

Thank you for the feedback

ralph

Site Experience Feedback

Sep 15, 2024

I had to perform several searches before getting to what I was looking for

From MacSales.com

Thank you for your feedback! We apologize for the difficulty you experienced in finding what you needed. We're always looking to improve our site, and your input will help us

beef

Site Experience Feedback

Aug 24, 2024

Gathered more info on my laptop and it was easy to find the proper battery I needed

From MacSales.com

Thank you for your feedback! We’re glad you found it easy to locate the right battery for your laptop.

Mango

Post-Delivery Feedback

Sep 15, 2024

Delivered as promised, preloaded with OS ready to use.

HeathK

Site Experience Feedback

Sep 15, 2024

Good pricing on USB-C cables. I’m continuing my replacement of lighting connectors with USB-C since I have ordered the iPhone 16 Pro with a ISB-C connection that’s replacing my 14 Pro with Lightning. The site is efficient, easy-to use and navigate.

From MacSales.com

Thank you for your great review! We're glad you found our pricing on USB-C cables competitive and that you had a smooth experience on our site. Enjoy your new iPhone 16 Pro!

Circlesquare

Site Experience Feedback

Sep 15, 2024

Details made a big difference

From MacSales.com

Thank you for the positive feedback!

MDubYa

Site Experience Feedback

Sep 14, 2024

I had a hard time knowing if the memory would work in my 2019 iMac 21.5". I read the reviews and it seems to be the correct one.

From MacSales.com

Thank you for your feedback! We understand that choosing the right memory can be challenging. We’re glad to hear the reviews helped you feel more confident in your decision.

Tech7910

Post-Delivery Feedback

Sep 14, 2024

I have ordered from OWC and am very satisfied with what I purchased have purchased from OWC. The price was the right amount for me to make the purchase. Shipment of the items were packed well.

Jacko

Post-Delivery Feedback

Sep 14, 2024

Great product, great price, great shipping. Been my dirty little mac secret for years.

KC

Post-Delivery Feedback

Sep 14, 2024

Customer service was excellent. Technical support was awesome. Anthony went way over and beyond the call of duty.

bluelightningman

Site Experience Feedback

Sep 03, 2024

Good experience until I got to the sticker shock shipping amount. $10 for 7-10 day shipping seems excessive when compared to their competition.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience working with us. We are sorry to hear that you were not satisfied with the shipping prices. Regrettably, the shipping companies set those prices and we...

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Bill

Site Experience Feedback

Sep 14, 2024

Easy to use............

From MacSales.com

Thank you for the positive feedback!

KennyG

Post-Delivery Feedback

Sep 14, 2024

Products are high quality. Like Apple products, "they just work."

NicholasT

Post-Delivery Feedback

Sep 14, 2024

They offer quality products and great source for Apple/Mac products. I've shopped from them for years and I've been very satisfied with everything I've received.

LincinPGV

Site Experience Feedback

Sep 14, 2024

I chose the item and then logged in to my account. Went to checkout and then had to enter my email and password again. Otherwise it was great.

From MacSales.com

Thank you for your feedback! We’re glad to hear you had a great experience overall. We appreciate your input about the login process and will look into it to make improvements.