MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 861 - 880 of 5,788
EDS
Post-Delivery Feedback
Sep 17, 2024
Mac sales has been my goto place for my Macs memory and storage for many years. I live near them so I get my stuff quickly. The tech support is excellent .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
slovakp2
Post-Delivery Feedback
Sep 17, 2024
This is the Mecca for Mac :D I was a 2nd tech on photoshoots for a long time and my boss - would NOT buy from anybody else, any other piece of product for anything plugged into the mac computers - towers of laptops. Hubs, cables, batteries, back up systesms... He went to OWC and clients appreciated it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PTCL
Post-Delivery Feedback
Sep 17, 2024
Overall great shopping experience. My only complaint is that the last item ordered I found out after ordering was that it was not in stock and waited longer than anticipated for delivery. I would appreciate it that it shows if it's in stock.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Raoul
Site Experience Feedback
Sep 17, 2024
Very easy to get the right parts because their knowlegable technicians are very easy to reach.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear our knowledgeable technicians made it easy for you to find the right parts
Online Shopper
Post-Delivery Feedback
Sep 17, 2024
For some reason my order tracking was not updating or showing purchase which made me question if the sale went through. I spoke with two customer service agents and they were incredible helpful. My purchase finally updated the day before it was delivered. My purchase was delivered in a very timely manor (within a week).
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 17, 2024
Been a longtime customer. First time buying a used laptop, hope it goes well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for being a longtime customer! We appreciate your trust in us and hope you have a great experience with your used laptop
Brad
Site Experience Feedback
Sep 09, 2024
No problems! Just had to be sure I ordered exactly the part I needed for my iMac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Post-Delivery Feedback
Sep 17, 2024
OWC had what I needed and the price was reasonable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear everything went smoothly.
Trevvor
Site Experience Feedback
Aug 31, 2024
This is honestly the best place I’ve found for upgrading my iMac. The only places I can find cheaper products is fb marketplace or eBay etc, which comes with it’s own risks. I would rather pay literally only a few $ extra for the peace of mind of getting parts I know will work. Great sales and clearance deals. OWC is my go to site for anything Mac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trevvor
Post-Delivery Feedback
Sep 17, 2024
Keep coming back best store for Mac stuff
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that we have been the best place to find iMac upgrades.
APCHouston
Site Experience Feedback
Sep 17, 2024
Always a pleasure doing business with OWC.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re glad to hear you enjoy doing business with us. Your support means a lot, and we look forward to working with you again!
Allie B
Site Experience Feedback
Sep 16, 2024
Everything was great! Just moved down to NYC to attend Saint John’s University!! Praying I win so I can afford school items- I am a broke college student trying to make it! :) there was great ease and amazing prices regarding your site! I cannot wait to receive my computer - it’s a gift from me to me. This is a new beginning to a great life ahead!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful review! We’re thrilled to hear you found our site easy to use and our prices amazing. Congratulations on your move to NYC, and best of luck at Saint John’s University! We hope you enjoy your new comput...
Read full response »Dawg
Site Experience Feedback
Sep 16, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your feedback.
Bill
Site Experience Feedback
Sep 16, 2024
very good
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Dave
Site Experience Feedback
Sep 16, 2024
There were better selections for what I wanted on the website than what the phone assistant found. She seemed insensitive to what I was trying to do to limit costs since I was buying it for an impoverished inner-city Meals on Wheels client.
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience. We’re sorry to hear that the phone assistant didn’t meet your expectations and that you found better options online. Your commitment to helping your Meals on Wheels client is commendable, and...
Read full response »T Richards
Site Experience Feedback
Sep 06, 2024
Seemed straightforward enough, although not many choices (used iPhone).
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
T Richards
Post-Delivery Feedback
Sep 16, 2024
Purchased an iPhone from eBay -- it arrived broken. Decided to pay a bit more and go with a reputable Mac sales site. We're not disappointed. Solid product for nearly half the price of new.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that you found the process straightforward. We understand that the selection of used iPhones may be limited at times, and we’re continuously working to expand our inventory. If you h...
Read full response »R
Site Experience Feedback
Sep 16, 2024
Pretty good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback!
Beetroot
Site Experience Feedback
Sep 05, 2024
Support was great. And I was delighted that I was not expected to make a purchase. They let me decide on my own with no pressure. They also helped me choose the right product. On my own, I would not have bought the best device for what I needed.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that our support staff was great and that you had an excellent experience shopping with us and were under no pressure to make a purchase.
Scotty
Site Experience Feedback
Sep 03, 2024
The consistency of great products and customer service over a couple decades is why I buy nearly all my Apple gear from OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scotty
Post-Delivery Feedback
Sep 16, 2024
The consistency of great products and service at MacSales for over 20 years absolutely amazes me! I always get a great product, great service, and fast shipping. They maintain an old school level of service at a time when so many companies hide behind the Internet. I know that their products will always work the first time with my Macs. And, should I have any issues, I can get someone knowledgeable on the phone in minutes!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found a good consistency of products working with us.
TJMac
Post-Delivery Feedback
Sep 16, 2024
We thought the machine had a failure, but that was resolved after OS update. It's installed and the users are happy. Thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lionking
Site Experience Feedback
Sep 16, 2024
I think it is still very clear, but not seeing the photos of the product does affect some of the experience, which can only be selected through the introduction.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you found the information clear but understand how missing photos can impact your experience. We appreciate your input and will consider it as we work to enhance our site
leo
Site Experience Feedback
Sep 16, 2024
When the product arrives I'll be satisfied..... I wish you had a purchase size option that would give me free shipping. Likely I would make larger orders.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you’re looking forward to your product. We do offer free shipping on orders $149 and up in the continental US!