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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 861 - 880 of 5,788

EDS

Post-Delivery Feedback

Sep 17, 2024

Mac sales has been my goto place for my Macs memory and storage for many years. I live near them so I get my stuff quickly. The tech support is excellent .

slovakp2

Post-Delivery Feedback

Sep 17, 2024

This is the Mecca for Mac :D I was a 2nd tech on photoshoots for a long time and my boss - would NOT buy from anybody else, any other piece of product for anything plugged into the mac computers - towers of laptops. Hubs, cables, batteries, back up systesms... He went to OWC and clients appreciated it.

PTCL

Post-Delivery Feedback

Sep 17, 2024

Overall great shopping experience. My only complaint is that the last item ordered I found out after ordering was that it was not in stock and waited longer than anticipated for delivery. I would appreciate it that it shows if it's in stock.

Raoul

Site Experience Feedback

Sep 17, 2024

Very easy to get the right parts because their knowlegable technicians are very easy to reach.

From MacSales.com

Thank you for your feedback! We’re glad to hear our knowledgeable technicians made it easy for you to find the right parts

Online Shopper

Post-Delivery Feedback

Sep 17, 2024

For some reason my order tracking was not updating or showing purchase which made me question if the sale went through. I spoke with two customer service agents and they were incredible helpful. My purchase finally updated the day before it was delivered. My purchase was delivered in a very timely manor (within a week).

Online Shopper

Site Experience Feedback

Sep 17, 2024

Been a longtime customer. First time buying a used laptop, hope it goes well.

From MacSales.com

Thank you for being a longtime customer! We appreciate your trust in us and hope you have a great experience with your used laptop

Brad

Site Experience Feedback

Sep 09, 2024

No problems! Just had to be sure I ordered exactly the part I needed for my iMac.


Post-Delivery Feedback

Sep 17, 2024

OWC had what I needed and the price was reasonable.

From MacSales.com

Thank you for your feedback! We’re glad to hear everything went smoothly.

Trevvor

Site Experience Feedback

Aug 31, 2024

This is honestly the best place I’ve found for upgrading my iMac. The only places I can find cheaper products is fb marketplace or eBay etc, which comes with it’s own risks. I would rather pay literally only a few $ extra for the peace of mind of getting parts I know will work. Great sales and clearance deals. OWC is my go to site for anything Mac.


Post-Delivery Feedback

Sep 17, 2024

Keep coming back best store for Mac stuff

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that we have been the best place to find iMac upgrades.

APCHouston

Site Experience Feedback

Sep 17, 2024

Always a pleasure doing business with OWC.com

From MacSales.com

Thank you for your kind words! We’re glad to hear you enjoy doing business with us. Your support means a lot, and we look forward to working with you again!

Allie B

Site Experience Feedback

Sep 16, 2024

Everything was great! Just moved down to NYC to attend Saint John’s University!! Praying I win so I can afford school items- I am a broke college student trying to make it! :) there was great ease and amazing prices regarding your site! I cannot wait to receive my computer - it’s a gift from me to me. This is a new beginning to a great life ahead!

From MacSales.com

Thank you for your wonderful review! We’re thrilled to hear you found our site easy to use and our prices amazing. Congratulations on your move to NYC, and best of luck at Saint John’s University! We hope you enjoy your new comput...

Read full response »

Dawg

Site Experience Feedback

Sep 16, 2024

Great

From MacSales.com

Thank you for taking the time to share your feedback.

Bill

Site Experience Feedback

Sep 16, 2024

very good

From MacSales.com

Thank you for the positive feedback!

Dave

Site Experience Feedback

Sep 16, 2024

There were better selections for what I wanted on the website than what the phone assistant found. She seemed insensitive to what I was trying to do to limit costs since I was buying it for an impoverished inner-city Meals on Wheels client.

From MacSales.com

Thank you for sharing your experience. We’re sorry to hear that the phone assistant didn’t meet your expectations and that you found better options online. Your commitment to helping your Meals on Wheels client is commendable, and...

Read full response »

T Richards

Site Experience Feedback

Sep 06, 2024

Seemed straightforward enough, although not many choices (used iPhone).


Post-Delivery Feedback

Sep 16, 2024

Purchased an iPhone from eBay -- it arrived broken. Decided to pay a bit more and go with a reputable Mac sales site. We're not disappointed. Solid product for nearly half the price of new.

From MacSales.com

Thank you for your feedback! We’re glad to hear that you found the process straightforward. We understand that the selection of used iPhones may be limited at times, and we’re continuously working to expand our inventory. If you h...

Read full response »

R

Site Experience Feedback

Sep 16, 2024

Pretty good.

From MacSales.com

Thank you for the fantastic feedback!

Beetroot

Site Experience Feedback

Sep 05, 2024

Support was great. And I was delighted that I was not expected to make a purchase. They let me decide on my own with no pressure. They also helped me choose the right product. On my own, I would not have bought the best device for what I needed.

From MacSales.com

We are glad to hear that our support staff was great and that you had an excellent experience shopping with us and were under no pressure to make a purchase.

Scotty

Site Experience Feedback

Sep 03, 2024

The consistency of great products and customer service over a couple decades is why I buy nearly all my Apple gear from OWC


Post-Delivery Feedback

Sep 16, 2024

The consistency of great products and service at MacSales for over 20 years absolutely amazes me! I always get a great product, great service, and fast shipping. They maintain an old school level of service at a time when so many companies hide behind the Internet. I know that their products will always work the first time with my Macs. And, should I have any issues, I can get someone knowledgeable on the phone in minutes!

From MacSales.com

Thank you for the feedback. We are glad to hear that you found a good consistency of products working with us.

TJMac

Post-Delivery Feedback

Sep 16, 2024

We thought the machine had a failure, but that was resolved after OS update. It's installed and the users are happy. Thanks!

Lionking

Site Experience Feedback

Sep 16, 2024

I think it is still very clear, but not seeing the photos of the product does affect some of the experience, which can only be selected through the introduction.

From MacSales.com

Thank you for your feedback! We’re glad you found the information clear but understand how missing photos can impact your experience. We appreciate your input and will consider it as we work to enhance our site

leo

Site Experience Feedback

Sep 16, 2024

When the product arrives I'll be satisfied..... I wish you had a purchase size option that would give me free shipping. Likely I would make larger orders.

From MacSales.com

Thank you for your feedback! We’re glad to hear you’re looking forward to your product. We do offer free shipping on orders $149 and up in the continental US!