MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 841 - 860 of 5,788
Studio 84
Post-Delivery Feedback
Sep 19, 2024
They always have good compatibility info and ship same or next day. Have ordered from OWC since the early 2000’s many times for work and personal.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jjandoy56
Site Experience Feedback
Sep 02, 2024
Trust is the key factor with any online or indeed all trading deals . This has already been established with this company (OWC) .
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jjandoy56
Post-Delivery Feedback
Sep 19, 2024
Repetition is tedious to write , tedious to read . Yes OWC is the prime market-place for used Apple units . My experienced personal opinion expressed in words .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you fully trust us as a company!
user
Post-Delivery Feedback
Sep 19, 2024
I was surprised they had the legacy product I was seeking
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 19, 2024
Very straightforward and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad you had a straightforward experience.
AlBee
Site Experience Feedback
Sep 19, 2024
Saw several of same item at different prices. Would like to know differences in product (damage, age, product number, year of manufacture, etc). Willing to take a chance given all past purchases have been without issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. Each item at the top of the page should show a condition to differentiate between the prices that you are seeing.
Mike
Site Experience Feedback
Sep 19, 2024
The place I worked at before always swore by owc and now I run my own business and I also swear by it. Sadly though i waited too long to return an item from before and couldn't get a refund, and i just had to buy the correct thing now. Which is entirely my fault.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
pdoyle502
Site Experience Feedback
Sep 19, 2024
Go to site for used Macs. No hassle,good products at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found good products at good prices.
T
Post-Delivery Feedback
Sep 18, 2024
Overall, it was ok. The RAM works great. The problem is that it said "Next Day Local Courier (Toronto Area)" and it arrived 1 day after. If I would've known, I'd have picked it up myself and avoided paying more for delivery than for the product itself. To make matters worse, the day after I've bought it, the price went down with ~$5.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 7
- Full ratings for this review »
Tot Carlo
Post-Delivery Feedback
Sep 18, 2024
I was in the market for a quality, MacBook Pro, but I could not afford the newer models. This website offered nearly excellent quality added an affordable price, and I am very satisfied with the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
G-Force
Post-Delivery Feedback
Sep 18, 2024
Excellent in all respects.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jrk4251
Site Experience Feedback
Sep 07, 2024
Bad: I had to log into PayPal twice to get the purchase to go through. I should only have to do it once.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jrk4251
Post-Delivery Feedback
Sep 18, 2024
I ordered a used Thunderbolt 3 dock to work with an Apple Thunderbolt 2 to Thunderbolt 3 adapter to work with an older Mac Mini 2014 that I have. The one I received was fairly cle3an although definitely not new. I plugged it in and tested it with two different Mac Minis and it worked. And everything on it seems to work. I purchased it to work with a 2014 Mac Mini with an SSD in it. Using it with Black Magic Disk Speed Test, I tested the internal SSD against an external SSD plugged into a USB 3 port on the dock and the SSD on the dock ran almost 10% faster than the one in the Mac Mini. Not sure why. It just did. I haven't tried it with the USB-C and Thunderbolt 3 on a Thunderbolt 3 iMac, but I will eventually. In the meantime, it just seems to work really well! Very pleased.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback, and I apologize for the inconvenience you experienced with logging into PayPal. We strive to make the checkout process as smooth as possible, and I will pass your feedback along to our team to address ...
Read full response »Online Shopper
Post-Delivery Feedback
Sep 18, 2024
I am very glad MacSales boxed up the product well because shipping to a toll on the outer box. Glad they packaged well or item would have been damaged. So far so good!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
fBezos
Site Experience Feedback
Sep 18, 2024
Haven't shopped from OWC in a while, but I'm happy to see they have what I want. Anything to keep my money away from Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you have always had a good experience working with us.
BobS
Site Experience Feedback
Sep 18, 2024
Always happy with OWC products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It is great to hear that our customers are enjoying our wonderful products!
macVolks
Site Experience Feedback
Sep 18, 2024
Thanks for a clear, easy to navigate website. We have worked with you for years and have always been happy with the interface and the service. Great support!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are glad to hear that you enjoy our website!
Online Shopper
Post-Delivery Feedback
Sep 18, 2024
Unit works perfectly, no issues to now. My only question was regarding the condition as there were marks and scratches on it. I might have classed it as very good condition not excellent but customer service confirmed it would fall into their excellent category. As it’s 12 years old and works perfectly I have no complaints really. Definitely would buy from here again and in fact the shipping was faster than I expected as it was free.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 18, 2024
Not much to say. Ordered a computer. A few days later, a computer was delivered. Straightforward. Easy-peasy. I worried about UPS shipping but plenty of bubble wrap was adequate (sometimes a box in a box can be preferable). Computer booted up fine and dandy. Ran updates and all is good. Thanks.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Michael B
Site Experience Feedback
Sep 02, 2024
Fast and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael B
Post-Delivery Feedback
Sep 18, 2024
Easy to find items I needed, easy payment process, fast delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you had a fast and easy experience working with us.
Online Shopper
Post-Delivery Feedback
Sep 18, 2024
You have to be kidding me! I haven't got time for this crap!!!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Geekgirl
Post-Delivery Feedback
Sep 17, 2024
I had a really great experience exactly what I wanted for a great price and it came very quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »