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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 821 - 840 of 5,788

Online Shopper

Site Experience Feedback

Sep 21, 2024

easy navigation, good rep and good product

From MacSales.com

Thank you for your review! We're glad you found our website easy to navigate and that you're satisfied with the product. We appreciate your kind words and your trust in OWC!

Online Shopper

Site Experience Feedback

Sep 13, 2024

Easy to navigate. Listing is clear.

From MacSales.com

Thank you for your feedback! We're happy to hear you found our site easy to navigate and the listings clear. We appreciate your support!

williamb2913

Site Experience Feedback

Sep 07, 2024

all good!

From MacSales.com

We appreciate your honest feedback.

Anthony

Site Experience Feedback

Aug 30, 2024

Good experience so far...but I wish international exchange rates were taken into consideration.


Post-Delivery Feedback

Sep 21, 2024

Order received in under a week (on the other side of the world) & excellent tracking data.

From MacSales.com

Thank you for the feedback. We apologize as we do our best to consider exchange rates with warehouses around the globe and will pass along your recommendation for future improvements.

SeniorMac

Site Experience Feedback

Sep 09, 2024

So far so good


Post-Delivery Feedback

Sep 20, 2024

Your on line order is great, however your 1800 number service is very slow and not clear on choices, seemed like nobody available most of the tine.

From MacSales.com

Thank you for the positive feedback! We're glad everything is going well so far!

Online Shopper

Site Experience Feedback

Sep 20, 2024

everything great thanks

From MacSales.com

We appreciate your honest feedback.

Mac Sale

Site Experience Feedback

Sep 20, 2024

Needed drive, bought drive! Thanks!

From MacSales.com

Thank you for your purchase! We're happy to hear you found exactly what you needed. Enjoy your new drive, and thanks for choosing OWC! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsa...

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Kara

Site Experience Feedback

Sep 20, 2024

lots of good information, especially for someone who does not have a lot of tech knowledge

From MacSales.com

Thank you for the kind words! We're glad to hear you found the information helpful, especially if tech isn't your usual area. We're always here to make things easier for everyone! Let us know if you need any further assistance. ht...

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Roadryder

Site Experience Feedback

Sep 20, 2024

Easy

From MacSales.com

Thank you so much for taking the time to provide your feedback.

diesel

Site Experience Feedback

Sep 20, 2024

I appreciate the clean layout which helps me to be confident that I am ordering the correct part for my computer model.

From MacSales.com

Thank you for your feedback! We're thrilled to hear that the clean layout of our site gives you confidence in ordering the right parts for your computer. If you have any questions or need assistance in the future, feel free to rea...

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TC

Site Experience Feedback

Sep 20, 2024

very good. I would suggest for choosing refurb macs to be able to drill down by other criteria vs screen size initially, not always the most important factor.

From MacSales.com

Thank you for your suggestion! We appreciate your feedback on refining the filtering options for refurbished Macs. We understand that screen size isn’t always the primary concern, and we’re always looking for ways to improve the s...

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Online Shopper

Post-Delivery Feedback

Sep 20, 2024

Product arrived untested and unusable. Had to return. Return instructions made me feel as if I would be liable for damages if I didn’t follow the instruction perfectly.

Tim

Site Experience Feedback

Sep 20, 2024

An easy to make purchase. I purchased one time from MacSales.com around seven years back - quick delivery and the product worked great.

From MacSales.com

Thank you for sharing your experience! We're glad to hear that your purchase was easy and that you had a positive experience with quick delivery and a great product. We appreciate your continued support over the years! If you need...

Read full response »

JJO

Site Experience Feedback

Sep 20, 2024

Pretty good. Could not update my password.

From MacSales.com

Thank you for your feedback! We're glad to hear you had a positive experience overall. We apologize for the trouble you encountered while trying to update your password. If you need assistance with this, please reach out to our su...

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iahsa

Post-Delivery Feedback

Sep 19, 2024

Great place to find anything Apple. Items that require tear down or install have very good instructions available to do so. Very good item descriptions. I like that even if you miss out an item you want, just check back and a variation of it will be available later. Upgrade kits are complete. In house upgrades for super expert upgrades are available and fairly priced and have good warranty backing. All around great place to get good quality verified Apple merchandise and peripherals. Everything shipped is carefully packaged to minimize possible damage.

Online Shopper

Site Experience Feedback

Sep 19, 2024

My interaction with OWC have always been good.

From MacSales.com

We appreciate you taking the time to give us your feedback.

jim

Site Experience Feedback

Sep 19, 2024

GOOD: You cater to Mac Users. BAD:Couldn't remember my password, couldn't get anywhere with the "Forgot" my password... didnt recognize my email address for a send reset password. (Possible I dont have an account and have used the guest feature every time for my roughly 12 purchases over the years.

From MacSales.com

Thank you for the feedback. If you are still having issues please let our customer service team know so they can assist you with your account.

AlexiB

Site Experience Feedback

Sep 19, 2024

My computer repair person shared the product on the link.I am new to the site.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you had a good experience.

TriGuy

Site Experience Feedback

Sep 19, 2024

Excellent!

From MacSales.com

Thank you for the wonderful feedback.

Greg A

Post-Delivery Feedback

Sep 19, 2024

Fast and accurate