MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 821 - 840 of 5,788
Online Shopper
Site Experience Feedback
Sep 21, 2024
easy navigation, good rep and good product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad you found our website easy to navigate and that you're satisfied with the product. We appreciate your kind words and your trust in OWC!
Online Shopper
Site Experience Feedback
Sep 13, 2024
Easy to navigate. Listing is clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're happy to hear you found our site easy to navigate and the listings clear. We appreciate your support!
williamb2913
Site Experience Feedback
Sep 07, 2024
all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Anthony
Site Experience Feedback
Aug 30, 2024
Good experience so far...but I wish international exchange rates were taken into consideration.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anthony
Post-Delivery Feedback
Sep 21, 2024
Order received in under a week (on the other side of the world) & excellent tracking data.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We apologize as we do our best to consider exchange rates with warehouses around the globe and will pass along your recommendation for future improvements.
SeniorMac
Site Experience Feedback
Sep 09, 2024
So far so good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
SeniorMac
Post-Delivery Feedback
Sep 20, 2024
Your on line order is great, however your 1800 number service is very slow and not clear on choices, seemed like nobody available most of the tine.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We're glad everything is going well so far!
Online Shopper
Site Experience Feedback
Sep 20, 2024
everything great thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Mac Sale
Site Experience Feedback
Sep 20, 2024
Needed drive, bought drive! Thanks!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your purchase! We're happy to hear you found exactly what you needed. Enjoy your new drive, and thanks for choosing OWC! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsa...
Read full response »Kara
Site Experience Feedback
Sep 20, 2024
lots of good information, especially for someone who does not have a lot of tech knowledge
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the kind words! We're glad to hear you found the information helpful, especially if tech isn't your usual area. We're always here to make things easier for everyone! Let us know if you need any further assistance. ht...
Read full response »Roadryder
Site Experience Feedback
Sep 20, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
diesel
Site Experience Feedback
Sep 20, 2024
I appreciate the clean layout which helps me to be confident that I am ordering the correct part for my computer model.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear that the clean layout of our site gives you confidence in ordering the right parts for your computer. If you have any questions or need assistance in the future, feel free to rea...
Read full response »TC
Site Experience Feedback
Sep 20, 2024
very good. I would suggest for choosing refurb macs to be able to drill down by other criteria vs screen size initially, not always the most important factor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your suggestion! We appreciate your feedback on refining the filtering options for refurbished Macs. We understand that screen size isn’t always the primary concern, and we’re always looking for ways to improve the s...
Read full response »Online Shopper
Post-Delivery Feedback
Sep 20, 2024
Product arrived untested and unusable. Had to return. Return instructions made me feel as if I would be liable for damages if I didn’t follow the instruction perfectly.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Tim
Site Experience Feedback
Sep 20, 2024
An easy to make purchase. I purchased one time from MacSales.com around seven years back - quick delivery and the product worked great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad to hear that your purchase was easy and that you had a positive experience with quick delivery and a great product. We appreciate your continued support over the years! If you need...
Read full response »JJO
Site Experience Feedback
Sep 20, 2024
Pretty good. Could not update my password.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you had a positive experience overall. We apologize for the trouble you encountered while trying to update your password. If you need assistance with this, please reach out to our su...
Read full response »iahsa
Post-Delivery Feedback
Sep 19, 2024
Great place to find anything Apple. Items that require tear down or install have very good instructions available to do so. Very good item descriptions. I like that even if you miss out an item you want, just check back and a variation of it will be available later. Upgrade kits are complete. In house upgrades for super expert upgrades are available and fairly priced and have good warranty backing. All around great place to get good quality verified Apple merchandise and peripherals. Everything shipped is carefully packaged to minimize possible damage.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 19, 2024
My interaction with OWC have always been good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
jim
Site Experience Feedback
Sep 19, 2024
GOOD: You cater to Mac Users. BAD:Couldn't remember my password, couldn't get anywhere with the "Forgot" my password... didnt recognize my email address for a send reset password. (Possible I dont have an account and have used the guest feature every time for my roughly 12 purchases over the years.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. If you are still having issues please let our customer service team know so they can assist you with your account.
AlexiB
Site Experience Feedback
Sep 19, 2024
My computer repair person shared the product on the link.I am new to the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had a good experience.
TriGuy
Site Experience Feedback
Sep 19, 2024
Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Greg A
Post-Delivery Feedback
Sep 19, 2024
Fast and accurate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »