MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 801 - 820 of 5,788
Grandmother
Site Experience Feedback
Sep 22, 2024
So far this was an excellent process. Now if the computer works like stated, I will be using again in the future.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with the purchasing process. If your computer performs as expected, we look forward to serving you again in the future. If you have any q...
Read full response »Dan
Post-Delivery Feedback
Sep 22, 2024
I bought a kit for replacing my imac memory, i got one bad screw driver et one missing torx screw driver…
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
abereut
Site Experience Feedback
Sep 04, 2024
Nice selection, – not great, just nice. Everything is overpriced, indeed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
abereut
Post-Delivery Feedback
Sep 22, 2024
The instructions provided at macsales led to purchasing wrong item set. The return shipping was not compensated, and a week after receiving item kit OWC did not issued refund yet. The rep I spoke over the phone couldn’t care less
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found a nice selection. We will pass along your feedback regarding the price of our products.
Jrk4251
Site Experience Feedback
Sep 12, 2024
I was looking for a dock for a thunderbolt 2 Mac mini. You have a thunderbolt 4 with an adapter, including an open box at a discount. It wasn’t available but the same dock in another color was available without the adapter at a discount so I ordered it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were able to find the item that you needed at a great price.
Dougdz
Post-Delivery Feedback
Sep 22, 2024
The travel dock fulfills all my connectivity needs that I use while traveling with the MacBook M1. It is well built with OWC design standards that exceed other devices. Runs cool and operates efficiently. I am well satisfied.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
VTBruce
Site Experience Feedback
Sep 05, 2024
Bad is that as time rolls on, things quit working and must be replaced. But thanks for having the new gear I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
VTBruce
Post-Delivery Feedback
Sep 22, 2024
When changes to OS 11 obsoleted my disk reader, I found a highly capable replacement at OWC.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that the items you purchased do not last as long as you would hope.
bob.c
Site Experience Feedback
Sep 11, 2024
OWC has been my primary source of Mac computing and accessories. This purchase is made after working with Cynthia H. in the Tech dept on a failed external hard drive. I will continue to stick with OWC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bob.c
Post-Delivery Feedback
Sep 22, 2024
I needed help with a previous purchase, a Case Byte memory unit, but it was not repairable. Cynthia H. of Tech Support helped me with that and suggested I look at the OWC for a replacement, which I did. I found an excellent Envoy ssd memory unit which was reasonably priced (for a 1Tb device!) and I received it quickly a few days later. Very pleased and I will continue as a OWC customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are glad to hear that you had a great experience working with us.
Micro_Mac
Site Experience Feedback
Sep 22, 2024
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Online Shopper
Post-Delivery Feedback
Sep 21, 2024
I bought a refurbished laptop that had clearly not been checked and had an issue straight out of the box. Returning it was much more cumbersom than I thought, and I had to ask to have you pay for the return as your originally asked that we pay for thre return shipping even though the laptop was flawed when it arrived.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Delicious Lips
Site Experience Feedback
Sep 21, 2024
ery easy to find the right product and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're thrilled to hear that you found it easy to locate the right product and place your order! Thanks for choosing OWC, and we hope to serve you again soon! Don't hesitate to contact us with further questions, comments, or concer...
Read full response »Kenny
Site Experience Feedback
Sep 21, 2024
Greta buy with high tech
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you had a great experience and found our tech to be top-notch. Enjoy your purchase! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Ser...
Read full response »Allen
Site Experience Feedback
Sep 15, 2024
Suggestion: I would like to have seen a comparison chart. I knew what I wanted by name but couldn't find it through the main menu. I used the search box and typed in the name. I made a mistake in typing but did not receive any answers like 'did you mean...?'. I only received '0' results. After I found the item, there was one on sale but couldn't determine the difference until I switched pages 2-3 times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your suggestions for a comparison chart and improved search functionality. We’re constantly working to enhance the user experience, and your input is invaluable
Jim Booth
Site Experience Feedback
Sep 21, 2024
It went very smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Glad to hear everything went smoothly! Thank you for choosing us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Mr Gizmo
Site Experience Feedback
Sep 21, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Unhappy Dude
Post-Delivery Feedback
Sep 21, 2024
Purchased 3rd gen Apple TV. Would have been nice to have a description mentioning that this gen doesn't allow App Store downloads. You are stuck with apps they gave you. The support rep also did not have this knowledge until I made them aware of it. So I ended up wasting my time, your time, post office time, and $7.50 return shipping.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 11, 2024
First time to know about this company but felt comfortable with the 30 years in business
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience working with us.
Online Shopper
Post-Delivery Feedback
Sep 21, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JimK
Post-Delivery Feedback
Sep 21, 2024
Plenty of information provided before my order. Easy to customize and order. Prompt delivery of product and met my expectations as to the condition of the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Crumbug
Site Experience Feedback
Sep 21, 2024
Seemed great. I love that I can add on to the machine that is being offered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We're thrilled you enjoyed the experience and found the ability to customize your machine helpful! Thanks for choosing us!
Schip
Site Experience Feedback
Sep 10, 2024
The sale was great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Schip
Post-Delivery Feedback
Sep 21, 2024
It does what it’s intended to do.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for sharing your review with us. We’re glad you enjoyed the sale!