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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 801 - 820 of 5,788

Grandmother

Site Experience Feedback

Sep 22, 2024

So far this was an excellent process. Now if the computer works like stated, I will be using again in the future.

From MacSales.com

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with the purchasing process. If your computer performs as expected, we look forward to serving you again in the future. If you have any q...

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Dan

Post-Delivery Feedback

Sep 22, 2024

I bought a kit for replacing my imac memory, i got one bad screw driver et one missing torx screw driver…

abereut

Site Experience Feedback

Sep 04, 2024

Nice selection, – not great, just nice. Everything is overpriced, indeed.


Post-Delivery Feedback

Sep 22, 2024

The instructions provided at macsales led to purchasing wrong item set. The return shipping was not compensated, and a week after receiving item kit OWC did not issued refund yet. The rep I spoke over the phone couldn’t care less

From MacSales.com

Thank you for the feedback. We are glad to hear that you found a nice selection. We will pass along your feedback regarding the price of our products.

Jrk4251

Site Experience Feedback

Sep 12, 2024

I was looking for a dock for a thunderbolt 2 Mac mini. You have a thunderbolt 4 with an adapter, including an open box at a discount. It wasn’t available but the same dock in another color was available without the adapter at a discount so I ordered it.

From MacSales.com

Thank you for the feedback. We are glad to hear that you were able to find the item that you needed at a great price.

Dougdz

Post-Delivery Feedback

Sep 22, 2024

The travel dock fulfills all my connectivity needs that I use while traveling with the MacBook M1. It is well built with OWC design standards that exceed other devices. Runs cool and operates efficiently. I am well satisfied.

VTBruce

Site Experience Feedback

Sep 05, 2024

Bad is that as time rolls on, things quit working and must be replaced. But thanks for having the new gear I need.


Post-Delivery Feedback

Sep 22, 2024

When changes to OS 11 obsoleted my disk reader, I found a highly capable replacement at OWC.

From MacSales.com

Thank you for the feedback. We are sorry to hear that the items you purchased do not last as long as you would hope.

bob.c

Site Experience Feedback

Sep 11, 2024

OWC has been my primary source of Mac computing and accessories. This purchase is made after working with Cynthia H. in the Tech dept on a failed external hard drive. I will continue to stick with OWC.


Post-Delivery Feedback

Sep 22, 2024

I needed help with a previous purchase, a Case Byte memory unit, but it was not repairable. Cynthia H. of Tech Support helped me with that and suggested I look at the OWC for a replacement, which I did. I found an excellent Envoy ssd memory unit which was reasonably priced (for a 1Tb device!) and I received it quickly a few days later. Very pleased and I will continue as a OWC customer.

From MacSales.com

Thank you for the wonderful feedback. We are glad to hear that you had a great experience working with us.

Micro_Mac

Site Experience Feedback

Sep 22, 2024

great!

From MacSales.com

Thank you so much for taking the time to provide your feedback. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

I bought a refurbished laptop that had clearly not been checked and had an issue straight out of the box. Returning it was much more cumbersom than I thought, and I had to ask to have you pay for the return as your originally asked that we pay for thre return shipping even though the laptop was flawed when it arrived.

Delicious Lips

Site Experience Feedback

Sep 21, 2024

ery easy to find the right product and order

From MacSales.com

We're thrilled to hear that you found it easy to locate the right product and place your order! Thanks for choosing OWC, and we hope to serve you again soon! Don't hesitate to contact us with further questions, comments, or concer...

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Kenny

Site Experience Feedback

Sep 21, 2024

Greta buy with high tech

From MacSales.com

Thank you for your feedback! We're glad you had a great experience and found our tech to be top-notch. Enjoy your purchase! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Ser...

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Allen

Site Experience Feedback

Sep 15, 2024

Suggestion: I would like to have seen a comparison chart. I knew what I wanted by name but couldn't find it through the main menu. I used the search box and typed in the name. I made a mistake in typing but did not receive any answers like 'did you mean...?'. I only received '0' results. After I found the item, there was one on sale but couldn't determine the difference until I switched pages 2-3 times.

From MacSales.com

Thank you for your feedback! We appreciate your suggestions for a comparison chart and improved search functionality. We’re constantly working to enhance the user experience, and your input is invaluable

Jim Booth

Site Experience Feedback

Sep 21, 2024

It went very smoothly.

From MacSales.com

Glad to hear everything went smoothly! Thank you for choosing us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

Mr Gizmo

Site Experience Feedback

Sep 21, 2024

All good

From MacSales.com

We appreciate your honest feedback.

Unhappy Dude

Post-Delivery Feedback

Sep 21, 2024

Purchased 3rd gen Apple TV. Would have been nice to have a description mentioning that this gen doesn't allow App Store downloads. You are stuck with apps they gave you. The support rep also did not have this knowledge until I made them aware of it. So I ended up wasting my time, your time, post office time, and $7.50 return shipping.

Online Shopper

Site Experience Feedback

Sep 11, 2024

First time to know about this company but felt comfortable with the 30 years in business

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience working with us.

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

Great

JimK

Post-Delivery Feedback

Sep 21, 2024

Plenty of information provided before my order. Easy to customize and order. Prompt delivery of product and met my expectations as to the condition of the product.

Crumbug

Site Experience Feedback

Sep 21, 2024

Seemed great. I love that I can add on to the machine that is being offered.

From MacSales.com

We're thrilled you enjoyed the experience and found the ability to customize your machine helpful! Thanks for choosing us!

Schip

Site Experience Feedback

Sep 10, 2024

The sale was great!


Post-Delivery Feedback

Sep 21, 2024

It does what it’s intended to do.

From MacSales.com

Thank you for sharing your review with us. We’re glad you enjoyed the sale!