MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 781 - 800 of 5,788
Hide The Bodies Inc.
Site Experience Feedback
Sep 24, 2024
great experience, very easy to find products and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback! We’re glad to hear you had a great experience and found everything easily. We appreciate your support and look forward to working with you again!
Scruffy
Site Experience Feedback
Sep 24, 2024
The OWC Express 1M2 USB4 (40Gb/s) Bus-Powered Portable External Storage Enclosure, I bought a couple weeks ago worked so well, I bought another one for my son. Amazingly fast!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great review! We’re thrilled to hear that you loved the OWC Express 1M2 so much that you decided to get one for your son.
Lazare
Site Experience Feedback
Sep 24, 2024
Love OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We love you tooo!! Thank you for the positive feedback!
Chris
Site Experience Feedback
Sep 24, 2024
Reviving my 15” 2007-08 MacBook Pro 4,1. Great creative tool, with lots of legit software, but browser won’t go above 10.6.8. Motherboard replacement by Apple in 2011. Intend to continue using it as a production station w/o internet function - will transfer files by thumb drive. Thanks . . .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! It’s fantastic to see you reviving your 2007-08 MacBook Pro as a creative tool.
malberto14
Site Experience Feedback
Sep 23, 2024
Great easy purchase for Mac accessories. Needed a charger on a whim because i had forgotten my charger at Dad’s house but wont be going back for a few weeks so needed to purchase a charger for my MacBook! .com has never let me down
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your great review! We’re glad to hear you found what you needed quickly. We appreciate your support and look forward to working with you again!
Shadylady88
Site Experience Feedback
Sep 16, 2024
I received help from Sales in Chat in a matter of minutes and was able to complete my order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shadylady88
Post-Delivery Feedback
Sep 23, 2024
I found a MacBook Pro at a reasonable price and was able to complete my order after a small glitch. I had to call sales support because the online software would not let me complete the order without giving a phone number and I couldn't find a place to supply that using PayPal. During the call I re-started the purchasing process and a box appeared to allow me to add y phone number and the purchase was immediately completed. Thanks to the sales support person for helping me complete my order! Got no help from the customer service chat.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We’re glad to hear that our Sales team was able to assist you quickly in chat.
Jeff
Site Experience Feedback
Sep 23, 2024
During the first order of this item I used PayPal. Unfortunately, I had not updated my information and the item was being sent to my last address. I called OWC immediately and Ro was able to quickly cancel it and sent me a confirmation email. I then reordered the item. Great working with you folks! Thanks again!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad Ro was able to assist you quickly and that you were able to reorder without any issues. We appreciate your kind words and look forward to working with you again!
Skyjumper31
Site Experience Feedback
Sep 23, 2024
So far, I have had no bad experiences with MacSales.com, which is why I was willing to make such an expensive purchase. That said, a four-year-old computer (iPad) should’ve been less expensive. Also, there should be an available warranty that lasts longer than 90 days. When a two year AppleCare protection plan is not available, some other form of protection plan should be available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your honest feedback! We’re glad to hear you’ve had positive experiences with us. We understand your concerns about pricing and warranty options, and we appreciate your suggestions. Your input helps us improve, so th...
Read full response »Jon
Site Experience Feedback
Sep 23, 2024
Everything was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We're glad to hear you had a seamless shopping experience with us
Roberto
Site Experience Feedback
Sep 23, 2024
as always I have received exceptional products at competitive prices and great customer services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback! We're thrilled to hear you’re consistently happy with our products and customer service. We appreciate your support!
Love it!
Site Experience Feedback
Sep 23, 2024
I Have always purchased from Max sales for many years. I wouldn’t go any other place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued support! We’re so glad to hear you’ve had a great experience with us over the years.
Sully
Post-Delivery Feedback
Sep 23, 2024
Was looking for a refurbished MacBook for my work and found an incredible deal on an excellent condition MacBook, picking the parts and add-ons was seamless and easy to understand. Product arrived exactly at described and was able to start working immediately. Would definitely recommend and already have.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Artlady
Site Experience Feedback
Sep 23, 2024
Great site - easy to find things. PLUS - great How To videos right there to see how hard it would be to do your own tech support/installs. Prices are very competitive and I even got a discount! Highly recommended...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic review! We’re thrilled you found our site easy to navigate and enjoyed the How To videos. It's great to hear you took advantage of our competitive prices and discounts! We appreciate your recommendation...
Read full response »Mac Alias
Post-Delivery Feedback
Sep 23, 2024
n/a
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
bill
Post-Delivery Feedback
Sep 23, 2024
Product was old ad did not work for me!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rado
Post-Delivery Feedback
Sep 22, 2024
I needed an upgrade on both of my computers and was going to go back to Microsoft due to high costs of Apple products but MacSales.com had exactly what I was looking for at a price I could afford. I needed to replace an aging MacBook Pro in my music studio as it would no longer support anything, and I wanted to run the current version of Logic. I also purchased an older Mac Mini to replace the one in my living room and I was able to put all of the files from my two old computers onto this one and it works just fine, as I only need email and music files so the version of OS that it supports is good for me. I haven't needed to use customer service but I'm pretty sure that if I ever do, they will be responsive to my needs. Both computers were packed well and thanks to UPS were delivered with zero issues.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 22, 2024
Got what I purchased. Satisfied with the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pablo
Site Experience Feedback
Sep 22, 2024
Good process, but I don't think my situation matters.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We're glad you found the process to be good. However, we're sorry to hear that you feel your situation might not have been addressed. Your experience is important to us, and if there's anything specific you'd like us to look into ...
Read full response »qayshp
Site Experience Feedback
Sep 22, 2024
Wish I could save payment information, but it isn't that huge.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand how convenient it is to save payment information for quicker checkouts. While it’s not currently an option, we appreciate your input and will keep it in mind for future improvements. If t...
Read full response »Pamelala
Site Experience Feedback
Sep 22, 2024
Easy to navigate, purchase and competitive prices, thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re glad to hear you found our website easy to navigate and that you found competitive prices. If you need any assistance or have questions in the future, feel free to reach out. https://eshop.macs...
Read full response »