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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 781 - 800 of 5,788

Hide The Bodies Inc.

Site Experience Feedback

Sep 24, 2024

great experience, very easy to find products and check out.

From MacSales.com

Thank you for the wonderful feedback! We’re glad to hear you had a great experience and found everything easily. We appreciate your support and look forward to working with you again!

Scruffy

Site Experience Feedback

Sep 24, 2024

The OWC Express 1M2 USB4 (40Gb/s) Bus-Powered Portable External Storage Enclosure, I bought a couple weeks ago worked so well, I bought another one for my son. Amazingly fast!!!

From MacSales.com

Thank you for the great review! We’re thrilled to hear that you loved the OWC Express 1M2 so much that you decided to get one for your son.

Lazare

Site Experience Feedback

Sep 24, 2024

Love OWC

From MacSales.com

We love you tooo!! Thank you for the positive feedback!

Chris

Site Experience Feedback

Sep 24, 2024

Reviving my 15” 2007-08 MacBook Pro 4,1. Great creative tool, with lots of legit software, but browser won’t go above 10.6.8. Motherboard replacement by Apple in 2011. Intend to continue using it as a production station w/o internet function - will transfer files by thumb drive. Thanks . . .

From MacSales.com

Thank you for your review! It’s fantastic to see you reviving your 2007-08 MacBook Pro as a creative tool.

malberto14

Site Experience Feedback

Sep 23, 2024

Great easy purchase for Mac accessories. Needed a charger on a whim because i had forgotten my charger at Dad’s house but wont be going back for a few weeks so needed to purchase a charger for my MacBook! .com has never let me down

From MacSales.com

Thank you for your great review! We’re glad to hear you found what you needed quickly. We appreciate your support and look forward to working with you again!

Shadylady88

Site Experience Feedback

Sep 16, 2024

I received help from Sales in Chat in a matter of minutes and was able to complete my order.


Post-Delivery Feedback

Sep 23, 2024

I found a MacBook Pro at a reasonable price and was able to complete my order after a small glitch. I had to call sales support because the online software would not let me complete the order without giving a phone number and I couldn't find a place to supply that using PayPal. During the call I re-started the purchasing process and a box appeared to allow me to add y phone number and the purchase was immediately completed. Thanks to the sales support person for helping me complete my order! Got no help from the customer service chat.

From MacSales.com

Thank you for your positive feedback! We’re glad to hear that our Sales team was able to assist you quickly in chat.

Jeff

Site Experience Feedback

Sep 23, 2024

During the first order of this item I used PayPal. Unfortunately, I had not updated my information and the item was being sent to my last address. I called OWC immediately and Ro was able to quickly cancel it and sent me a confirmation email. I then reordered the item. Great working with you folks! Thanks again!!

From MacSales.com

Thank you for sharing your experience! We're glad Ro was able to assist you quickly and that you were able to reorder without any issues. We appreciate your kind words and look forward to working with you again!

Skyjumper31

Site Experience Feedback

Sep 23, 2024

So far, I have had no bad experiences with MacSales.com, which is why I was willing to make such an expensive purchase. That said, a four-year-old computer (iPad) should’ve been less expensive. Also, there should be an available warranty that lasts longer than 90 days. When a two year AppleCare protection plan is not available, some other form of protection plan should be available.

From MacSales.com

Thank you for your honest feedback! We’re glad to hear you’ve had positive experiences with us. We understand your concerns about pricing and warranty options, and we appreciate your suggestions. Your input helps us improve, so th...

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Jon

Site Experience Feedback

Sep 23, 2024

Everything was easy

From MacSales.com

Thank you for the positive feedback! We're glad to hear you had a seamless shopping experience with us

Roberto

Site Experience Feedback

Sep 23, 2024

as always I have received exceptional products at competitive prices and great customer services

From MacSales.com

Thank you for the wonderful feedback! We're thrilled to hear you’re consistently happy with our products and customer service. We appreciate your support!

Love it!

Site Experience Feedback

Sep 23, 2024

I Have always purchased from Max sales for many years. I wouldn’t go any other place.

From MacSales.com

Thank you for your continued support! We’re so glad to hear you’ve had a great experience with us over the years.

Sully

Post-Delivery Feedback

Sep 23, 2024

Was looking for a refurbished MacBook for my work and found an incredible deal on an excellent condition MacBook, picking the parts and add-ons was seamless and easy to understand. Product arrived exactly at described and was able to start working immediately. Would definitely recommend and already have.

Artlady

Site Experience Feedback

Sep 23, 2024

Great site - easy to find things. PLUS - great How To videos right there to see how hard it would be to do your own tech support/installs. Prices are very competitive and I even got a discount! Highly recommended...

From MacSales.com

Thank you for the fantastic review! We’re thrilled you found our site easy to navigate and enjoyed the How To videos. It's great to hear you took advantage of our competitive prices and discounts! We appreciate your recommendation...

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Mac Alias

Post-Delivery Feedback

Sep 23, 2024

n/a

bill

Post-Delivery Feedback

Sep 23, 2024

Product was old ad did not work for me!

Rado

Post-Delivery Feedback

Sep 22, 2024

I needed an upgrade on both of my computers and was going to go back to Microsoft due to high costs of Apple products but MacSales.com had exactly what I was looking for at a price I could afford. I needed to replace an aging MacBook Pro in my music studio as it would no longer support anything, and I wanted to run the current version of Logic. I also purchased an older Mac Mini to replace the one in my living room and I was able to put all of the files from my two old computers onto this one and it works just fine, as I only need email and music files so the version of OS that it supports is good for me. I haven't needed to use customer service but I'm pretty sure that if I ever do, they will be responsive to my needs. Both computers were packed well and thanks to UPS were delivered with zero issues.

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

Got what I purchased. Satisfied with the product.

Pablo

Site Experience Feedback

Sep 22, 2024

Good process, but I don't think my situation matters.

From MacSales.com

We're glad you found the process to be good. However, we're sorry to hear that you feel your situation might not have been addressed. Your experience is important to us, and if there's anything specific you'd like us to look into ...

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qayshp

Site Experience Feedback

Sep 22, 2024

Wish I could save payment information, but it isn't that huge.

From MacSales.com

Thank you for your feedback! We understand how convenient it is to save payment information for quicker checkouts. While it’s not currently an option, we appreciate your input and will keep it in mind for future improvements. If t...

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Pamelala

Site Experience Feedback

Sep 22, 2024

Easy to navigate, purchase and competitive prices, thank you

From MacSales.com

Thank you for your kind words! We’re glad to hear you found our website easy to navigate and that you found competitive prices. If you need any assistance or have questions in the future, feel free to reach out. https://eshop.macs...

Read full response »