MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 761 - 780 of 5,788
Bob
Site Experience Feedback
Sep 14, 2024
My mini-doc has failed. Finding a good replacement
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review. We're sorry to hear that your mini-doc has failed. If you need help finding a suitable replacement, please feel free to reach out to us, we're always happy to help! https://eshop.macsales.com/Service/
starman
Site Experience Feedback
Sep 25, 2024
Everything worked well on the website, as usual with macsales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that everything worked well for you.
Frank P
Site Experience Feedback
Sep 18, 2024
straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
DC
Site Experience Feedback
Sep 25, 2024
Flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
No
Site Experience Feedback
Sep 25, 2024
Gets the job done
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
jamik
Site Experience Feedback
Sep 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience working with us.
Gethyn
Post-Delivery Feedback
Sep 25, 2024
Products are well designed and well made.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MACKEY
Post-Delivery Feedback
Sep 25, 2024
Quality product. Works great. Arrived on time and as advertised on website.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
RyGuy254
Site Experience Feedback
Sep 14, 2024
Clear descriptions and pictures. Those are the main reasons I decided to purchase from them today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RyGuy254
Post-Delivery Feedback
Sep 25, 2024
I was pleased to read the OWC Mercury Elite Pro external hard drives not only supported US but also eSATA and Firewire. They shipped the item on time and it works great so far.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re thrilled to hear that our clear descriptions and pictures helped you make your purchase decision.
Vroad
Site Experience Feedback
Sep 24, 2024
Excellent service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the kind words! We're thrilled to hear you had an excellent shopping experience with us.
Dave
Post-Delivery Feedback
Sep 24, 2024
The process was seamless, no problems, excellent overall experience.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Adventure64
Site Experience Feedback
Sep 24, 2024
Over all it was nice and easy to find the product I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re happy to hear that you found what you were looking for easily.
Ed
Post-Delivery Feedback
Sep 24, 2024
Great customer service and the items met all my expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PbP
Site Experience Feedback
Sep 09, 2024
Very simple and easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you found everything simple and easy to understand
Cb
Site Experience Feedback
Sep 24, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your feedback with us. We are thrilled to hear you had a great shopping experience
SeJ
Post-Delivery Feedback
Sep 24, 2024
Any Mac product you need parts for or legacy hardware this is the place. Also their drives are well matched to apple products. Excellent service & quality of products as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 24, 2024
Always glad to find what I'm looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you found the device you needed.
Online Shopper
Post-Delivery Feedback
Sep 24, 2024
I purchased the Express 1M2. In my specific use case, I should have ordered the Envoy Pro SX. I have 2017 iMac and 2020 MBP, both have TB3. I simply picked a product that works, but doesn't give me the highest performance that I wanted. I have already ordered the replacement Envoy Pro SX from OWC. Customer service handled everything very well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TaterSalad
Site Experience Feedback
Sep 24, 2024
Easy to navigate, good info and video posted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re happy to hear that you found our site easy to navigate and the information helpful. We appreciate your support!
Ikiru
Site Experience Feedback
Sep 24, 2024
Easy peasy to breeze through order form!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re thrilled to hear that you found the order process easy.