MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 81 - 100 of 5,842
Geneaux
Site Experience Feedback
Nov 20, 2024
Okey
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
HudsonCoins
Post-Delivery Feedback
Nov 20, 2024
I'm not happy with your company right now. You have what is essentially a design flaw in your docks. They don't work well, even with the original proprietary cables that you ship them with. I just solved a problem by buying a new cable. I was wrestling with your docks for two years. I sold one for parts. The other started working when I bought this cable. I should not have had to pay for it. I can't recommend your products or buy them anymore, at least not the docks. You need to build them better, and you need your staff to understand how to support them better.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Howard Agriesti
Post-Delivery Feedback
Nov 20, 2024
My experience with OWC has been excellent customer support and tech support. I recommend them highly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
The tutorial videos were the best I’ve seen. So easy to follow along, right amount of information and good pace.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
KBS
Post-Delivery Feedback
Nov 20, 2024
I order a "Thunderbolt 4" drive encloser. I realized the next day that it was a mistake. I tried to cancel, but no one is available on Saturday and Sunday. First think Monday morning I called to cancel and I was told I could not. That it had already been shipped. I asked how I could return it. I was told I couldn't. I protested and the powers to be decided to accept it's return but would not pay the shipping. I protested louder. The powers to be decided to give me an RMA and shipping label. I was returned.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 1
- Full ratings for this review »
steviep1010
Site Experience Feedback
Nov 12, 2024
OWC have always provided Mac specific products at a very competitive rate and their products are solid. The information provided on the website is clear and I particularly find useful the compatibility charts related to their products with any of the Mac hardware it’s designed for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
steviep1010
Post-Delivery Feedback
Nov 20, 2024
When looking for Mac hardware, OWC is directly linked to anything Apple. You know their products will work. The details and compatibility are clearly listed with the product and prices are fairly competitive. I was so happy to find out that I can pick up from a Canadian location not far from my home. I’ve been buying OWC products for more than a decade and they have always provided solid trustworthy computer components. I’m still using hardware I bought 10 years ago (this includes 2 SSDs). I haven’t installed my current purchase yet but based on my track record, I trust it will work.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you have enjoyed all of your interactions with us and that you are always able to find what you need.
fury
Site Experience Feedback
Nov 15, 2024
Zippy
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
fury
Post-Delivery Feedback
Nov 20, 2024
I got the Envoy Ultra for my new MacBook M4 Max. I ordered it at 6pm and I got it the next day at 1pm. That's almost as fast as the drive is. Wild. It's almost as fast as the internal storage. It did a fresh Time Machine backup in like 10 minutes, lickety split no shit. And it's HEAVY. That means there's a lot of substance to dissipate heat. I have great expectations of this drive and they've so far been met. The order process was a cinch and I can't wait to find my next favorite thing to order from y'all.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Online Shopper
Site Experience Feedback
Nov 19, 2024
Why did the RAID 4 drive enclosure fail because of the fan? And why do I have to pay over $200 more dollars for JUST AN ENCLOSURE for the drives? Highway robbery.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your candid feedback with us. We sincerely apologize for the fan failure on your four-drive enclosure. We understand how frustrating this situation must be, and we want to make it right. If t...
Read full response »Mike T
Site Experience Feedback
Oct 26, 2024
Great prices and support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike T
Post-Delivery Feedback
Nov 19, 2024
Good products, great selection and good prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear you’re happy with our prices and support
Online Shopper
Site Experience Feedback
Nov 19, 2024
Smooth and quick. Hope delivery is likewise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that your shopping experience was smooth and quick. We look forward to receiving your order when it ships!
Steve
Site Experience Feedback
Nov 19, 2024
N/A
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you
Big Al
Site Experience Feedback
Nov 19, 2024
I got and more info, Anthony was very smart and willing to share.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful review! We're so glad to hear that Anthony was able to provide you with the information you needed. We take pride in our team's knowledge and willingness to help.
Nick
Site Experience Feedback
Nov 19, 2024
Always pleasant shopping. Appreciate the detailed information on every product page.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind review! We’re so glad to hear that you’ve had a pleasant shopping experience with us. We take great pride in providing detailed product information to help you make informed decisions.
Josh
Site Experience Feedback
Nov 19, 2024
OWC always has everything I need for my Macs!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great review! We're so glad to hear that OWC is your go-to for all your Mac needs. We’re committed to offering a wide selection of quality products to keep your devices running smoothly. If you ever need anything...
Read full response »Killerspin
Site Experience Feedback
Nov 07, 2024
Initially I had some questions about the product and its technical support. Through Chat, I got a very detailed answer to my question from Patrick. I then had some questions about the payment procedure, through Chat, Kimberly provided me with the solution.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Killerspin
Post-Delivery Feedback
Nov 19, 2024
I was looking for a used 27" iMac. An ad on used iMac led me to MacSales.com. I used the Chat facility to talk to a sales rep to make sure that the used iMac would come properly re-initialized. The two sales representatives I talked to were very responsive and helpful. The iMac was shipped from the store via USPS three days after my purchased. I was able to track the shipment all along. The iMac arrived 3 days later. The iMac was properly re-initialized and updated to the latest MacOS. The iMac works as if it is brand new. I am one very happy customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you got all of your questions answered through our technical support representatives!
retief
Site Experience Feedback
Nov 11, 2024
easy to use, easy to find stuff
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Jeff B
Site Experience Feedback
Nov 19, 2024
Former customer who sort of lost track of you! Your cutting edge products like the 4TB Thunderbolt 5 is incredible!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Welcome back, and thank you for the great review! We're so glad you rediscovered us, and we appreciate your kind words about our products. The 4TB Thunderbolt 5 OWC Envoy Ultra is indeed an exciting product, and we're thrilled to...
Read full response »Blong
Site Experience Feedback
Nov 18, 2024
All good, OWC is my go to for storage and computing components.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words and continued trust in OWC! We're honored to be your go-to for storage and computing components. We look forward to supporting your tech needs for years to come! 😊
PH
Site Experience Feedback
Nov 18, 2024
It was smooth, with one caveat. When I ordered the shipping method, FedEx Air 2nd Day initially showed as $12.99 but was much higher when I actually added it. I switched to UPS 2 Days.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad the process was smooth overall, but we apologize for the discrepancy you encountered with the FedEx Air 2nd Day pricing. We appreciate your feedback and will look into it to ensure...
Read full response »JC
Site Experience Feedback
Nov 18, 2024
Top notch products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear you're enjoying our top-notch products. Your satisfaction means the world to us! 😊