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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 81 - 100 of 5,842

Geneaux

Site Experience Feedback

Nov 20, 2024

Okey

From MacSales.com

Thank you for the feedback.

HudsonCoins

Post-Delivery Feedback

Nov 20, 2024

I'm not happy with your company right now. You have what is essentially a design flaw in your docks. They don't work well, even with the original proprietary cables that you ship them with. I just solved a problem by buying a new cable. I was wrestling with your docks for two years. I sold one for parts. The other started working when I bought this cable. I should not have had to pay for it. I can't recommend your products or buy them anymore, at least not the docks. You need to build them better, and you need your staff to understand how to support them better.

Howard Agriesti

Post-Delivery Feedback

Nov 20, 2024

My experience with OWC has been excellent customer support and tech support. I recommend them highly.

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

The tutorial videos were the best I’ve seen. So easy to follow along, right amount of information and good pace.

KBS

Post-Delivery Feedback

Nov 20, 2024

I order a "Thunderbolt 4" drive encloser. I realized the next day that it was a mistake. I tried to cancel, but no one is available on Saturday and Sunday. First think Monday morning I called to cancel and I was told I could not. That it had already been shipped. I asked how I could return it. I was told I couldn't. I protested and the powers to be decided to accept it's return but would not pay the shipping. I protested louder. The powers to be decided to give me an RMA and shipping label. I was returned.

steviep1010

Site Experience Feedback

Nov 12, 2024

OWC have always provided Mac specific products at a very competitive rate and their products are solid. The information provided on the website is clear and I particularly find useful the compatibility charts related to their products with any of the Mac hardware it’s designed for.


Post-Delivery Feedback

Nov 20, 2024

When looking for Mac hardware, OWC is directly linked to anything Apple. You know their products will work. The details and compatibility are clearly listed with the product and prices are fairly competitive. I was so happy to find out that I can pick up from a Canadian location not far from my home. I’ve been buying OWC products for more than a decade and they have always provided solid trustworthy computer components. I’m still using hardware I bought 10 years ago (this includes 2 SSDs). I haven’t installed my current purchase yet but based on my track record, I trust it will work.

From MacSales.com

Thank you for the feedback. We are glad to hear that you have enjoyed all of your interactions with us and that you are always able to find what you need.

fury

Site Experience Feedback

Nov 15, 2024

Zippy


Post-Delivery Feedback

Nov 20, 2024

I got the Envoy Ultra for my new MacBook M4 Max. I ordered it at 6pm and I got it the next day at 1pm. That's almost as fast as the drive is. Wild. It's almost as fast as the internal storage. It did a fresh Time Machine backup in like 10 minutes, lickety split no shit. And it's HEAVY. That means there's a lot of substance to dissipate heat. I have great expectations of this drive and they've so far been met. The order process was a cinch and I can't wait to find my next favorite thing to order from y'all.

From MacSales.com

We appreciate your honest feedback.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Why did the RAID 4 drive enclosure fail because of the fan? And why do I have to pay over $200 more dollars for JUST AN ENCLOSURE for the drives? Highway robbery.

From MacSales.com

Thank you for taking the time to share your candid feedback with us. We sincerely apologize for the fan failure on your four-drive enclosure. We understand how frustrating this situation must be, and we want to make it right. If t...

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Mike T

Site Experience Feedback

Oct 26, 2024

Great prices and support


Post-Delivery Feedback

Nov 19, 2024

Good products, great selection and good prices.

From MacSales.com

Thank you for your kind words! We're thrilled to hear you’re happy with our prices and support

Online Shopper

Site Experience Feedback

Nov 19, 2024

Smooth and quick. Hope delivery is likewise.

From MacSales.com

Thank you for your feedback! We're glad to hear that your shopping experience was smooth and quick. We look forward to receiving your order when it ships!

Steve

Site Experience Feedback

Nov 19, 2024

N/A

From MacSales.com

Thank you

Big Al

Site Experience Feedback

Nov 19, 2024

I got and more info, Anthony was very smart and willing to share.

From MacSales.com

Thank you for your wonderful review! We're so glad to hear that Anthony was able to provide you with the information you needed. We take pride in our team's knowledge and willingness to help.

Nick

Site Experience Feedback

Nov 19, 2024

Always pleasant shopping. Appreciate the detailed information on every product page.

From MacSales.com

Thank you for your kind review! We’re so glad to hear that you’ve had a pleasant shopping experience with us. We take great pride in providing detailed product information to help you make informed decisions.

Josh

Site Experience Feedback

Nov 19, 2024

OWC always has everything I need for my Macs!

From MacSales.com

Thank you for the great review! We're so glad to hear that OWC is your go-to for all your Mac needs. We’re committed to offering a wide selection of quality products to keep your devices running smoothly. If you ever need anything...

Read full response »

Killerspin

Site Experience Feedback

Nov 07, 2024

Initially I had some questions about the product and its technical support. Through Chat, I got a very detailed answer to my question from Patrick. I then had some questions about the payment procedure, through Chat, Kimberly provided me with the solution.


Post-Delivery Feedback

Nov 19, 2024

I was looking for a used 27" iMac. An ad on used iMac led me to MacSales.com. I used the Chat facility to talk to a sales rep to make sure that the used iMac would come properly re-initialized. The two sales representatives I talked to were very responsive and helpful. The iMac was shipped from the store via USPS three days after my purchased. I was able to track the shipment all along. The iMac arrived 3 days later. The iMac was properly re-initialized and updated to the latest MacOS. The iMac works as if it is brand new. I am one very happy customer.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you got all of your questions answered through our technical support representatives!

retief

Site Experience Feedback

Nov 11, 2024

easy to use, easy to find stuff

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience.

Jeff B

Site Experience Feedback

Nov 19, 2024

Former customer who sort of lost track of you! Your cutting edge products like the 4TB Thunderbolt 5 is incredible!

From MacSales.com

Welcome back, and thank you for the great review! We're so glad you rediscovered us, and we appreciate your kind words about our products. The 4TB Thunderbolt 5 OWC Envoy Ultra is indeed an exciting product, and we're thrilled to...

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Blong

Site Experience Feedback

Nov 18, 2024

All good, OWC is my go to for storage and computing components.

From MacSales.com

Thank you for your kind words and continued trust in OWC! We're honored to be your go-to for storage and computing components. We look forward to supporting your tech needs for years to come! 😊

PH

Site Experience Feedback

Nov 18, 2024

It was smooth, with one caveat. When I ordered the shipping method, FedEx Air 2nd Day initially showed as $12.99 but was much higher when I actually added it. I switched to UPS 2 Days.

From MacSales.com

Thank you for sharing your experience! We're glad the process was smooth overall, but we apologize for the discrepancy you encountered with the FedEx Air 2nd Day pricing. We appreciate your feedback and will look into it to ensure...

Read full response »

JC

Site Experience Feedback

Nov 18, 2024

Top notch products

From MacSales.com

Thank you for your kind words! We're thrilled to hear you're enjoying our top-notch products. Your satisfaction means the world to us! 😊