Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 101 - 120 of 5,842

rhmcbride

Site Experience Feedback

Nov 10, 2024

good products source for vintage MACs


Post-Delivery Feedback

Nov 18, 2024

some incorrect items were ordered by me- other item did not perform as was needed so these were returned whilst keeping the correct items. Staff did their best to sort out the problems and arrange returns.

From MacSales.com

Thank you for your review! We're glad to hear that you’ve found us to be a reliable source for vintage Macs. We take pride in offering quality products for all kinds of Mac users, whether for newer models or older classics.

BillySF

Site Experience Feedback

Nov 18, 2024

website was easy to use

From MacSales.com

Thank you so much for taking the time to provide your feedback. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

Tjones

Post-Delivery Feedback

Nov 18, 2024

I was looking to purchase an iPad as a gift so I went onto macsales, searched for one and found multiple options to choose from. So I read through the detailed descriptions of each option and checked the prices and purchased the best value for my needs. It was an easy process all the way through including the online payment.

Online Shopper

Site Experience Feedback

Nov 18, 2024

I have been a loyal customer since i can remember about 20 years

From MacSales.com

Thank you for your incredible loyalty over the past 20 years! We’re honored to have been part of your journey and truly appreciate your continued support. Here’s to many more years together! 😊🎉

Online Shopper

Site Experience Feedback

Nov 18, 2024

Very easy to place an order.

From MacSales.com

Thank you for your feedback! We're thrilled to hear that placing an order was very easy for you. We strive to make the process as seamless as possible! 😊

Bucko13

Post-Delivery Feedback

Nov 18, 2024

excellent quality, excellent service, quick shipping...if you have a question, you can call them and they'll steer you in the right direction!

egress555

Site Experience Feedback

Nov 18, 2024

I have just started using Mac's. I have looked at OWC before and like the products offered. I plan on shopping again at OWC.

From MacSales.com

Thank you for your review! We're thrilled to hear you're enjoying your transition to Macs and that you like our selection. We look forward to helping you with your future purchases! If you need any assistance, feel free to reach o...

Read full response »

Online Shopper

Site Experience Feedback

Nov 18, 2024

great

From MacSales.com

We appreciate your honest feedback.

Cookie

Site Experience Feedback

Nov 18, 2024

Steve in sales helped me with my decision!

From MacSales.com

Thanks for sharing! We're glad to hear Steve in sales was able to assist you with your decision. If you need any further help, don't hesitate to reach out. We’re here to make your experience with OWC as smooth as possible!

UrdaMan

Site Experience Feedback

Nov 18, 2024

Needed a USB-C to Lightning cable to connect and pair to an upcoming Mac mini M4-Pro purchase . Had a previously purchased black woven one. So now I have contrasing one. Granted did have a spare USB-C to USB-A adapter but for the price and style, this was a good deal and less clutter on the new desktop!!

From MacSales.com

It sounds like you found a great solution for your new setup! The contrasting cable adds a nice touch of style, and it's always good to minimize clutter. Plus, it’s great that you got a good deal! If you need anything else for you...

Read full response »

vermonter

Site Experience Feedback

Nov 18, 2024

easy

From MacSales.com

Thank you so much for taking the time to provide your feedback.

D Epp

Site Experience Feedback

Nov 18, 2024

Other world computing is one of the best websites for Mac. They have great quality products and I’ve been around for years. I’ve been highly satisfied with anything I bought that was their brand.

From MacSales.com

Thank you for the positive feedback! We’re thrilled to hear that you’ve had such great experiences with OWC over the years. We strive to provide top-quality products and excellent service, and it's fantastic to know that our effor...

Read full response »

Online Shopper

Site Experience Feedback

Nov 01, 2024

Good selection offered. The experience was straight forward and easy. I hope the product arrives as stated.

From MacSales.com

Thank you for your feedback! We’re glad to hear you found the selection and experience straightforward and easy. Rest assured, we’ll do our best to ensure your order arrives just as expected. If you have any questions or need assi...

Read full response »

TMP

Site Experience Feedback

Nov 18, 2024

Relatively easy to use- would consider improving aesthetics-layout- appears dated

From MacSales.com

Thank you for your feedback! We're glad to hear you found the site easy to use. We understand that aesthetics and layout are important for a seamless shopping experience, and we appreciate your suggestion for improvement. We’re al...

Read full response »

Jim

Site Experience Feedback

Nov 18, 2024

The main OWC site prior to accessing the mac sales version has too much masthead GIF action near the search bar. So tired of GIF. Otherwise, positive experience.

From MacSales.com

We’re glad to hear you had a positive experience overall, and we appreciate your input. We’ll take this into consideration as we continue to refine and improve the site. Please don’t hesitate to let us know if you have any other s...

Read full response »

DJ Alvis

Site Experience Feedback

Nov 17, 2024

Make the whole ordering of Laptops less stressful.

From MacSales.com

Thank you for your feedback! We completely understand how ordering a laptop can feel like a big decision. We're always looking for ways to improve the process to make it more streamlined and stress-free for our customers. If you h...

Read full response »

Online Shopper

Post-Delivery Feedback

Nov 17, 2024

Ordered one of the fastest external drive and it works great.

Pickle

Post-Delivery Feedback

Nov 17, 2024

I got a great deal on a mbp m1 pro. Very happy with the condition, price and specs.

Russ

Site Experience Feedback

Nov 17, 2024

I have made many purchased over the years from OWC and never been disappointed.

From MacSales.com

Thank you for your continued trust in OWC! We're thrilled to hear that you've had a positive experience with us over the years. It's always great to know we've been able to meet your expectations. If you ever need assistance or ha...

Read full response »

MTMacDuff

Site Experience Feedback

Oct 26, 2024

Always a pleasure to use MacSales/Other World Computing sites. Information is presented clearly and ordering is easy. I've ordered upgrade parts, full systems (iMacs) and various accessories over the years. Being able to purchase used equipment that has been inspected is a huge benefit.


Post-Delivery Feedback

Nov 17, 2024

I've done two recent purchases, one for a memory and SSD upgrade for a 2012 MacBook Pro, and another for a 2014 Mac Mini. The upgrades for the MacBook Pro worked as usual (I've used OWC parts in several other Mac upgrades). The Mac Mini, though listed "Very Good," was just about mint. I'm very pleased with my purchases. The only reason I downgraded the shipping on the survey was because the Mac Mini was listed as coming UPS, but it got handed off to the USPS for the last leg of it's delivery. UPS comes to the door. Driving a 20-mile round trip to the post office after finding a slip in the mailbox out on the highway is not nearly as convenient. It would be great if UPS could handle OWC shipments all the way to the destination. Otherwise, no complaints with what I receive from OWC.

From MacSales.com

Thank you for your kind words! We’re thrilled to hear that you enjoy using our site and find the information clear and ordering easy. We appreciate your continued support over the years and are glad you value our inspected used eq...

Read full response »