MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 101 - 120 of 5,842
rhmcbride
Site Experience Feedback
Nov 10, 2024
good products source for vintage MACs
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
rhmcbride
Post-Delivery Feedback
Nov 18, 2024
some incorrect items were ordered by me- other item did not perform as was needed so these were returned whilst keeping the correct items. Staff did their best to sort out the problems and arrange returns.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 6
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear that you’ve found us to be a reliable source for vintage Macs. We take pride in offering quality products for all kinds of Mac users, whether for newer models or older classics.
BillySF
Site Experience Feedback
Nov 18, 2024
website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Tjones
Post-Delivery Feedback
Nov 18, 2024
I was looking to purchase an iPad as a gift so I went onto macsales, searched for one and found multiple options to choose from. So I read through the detailed descriptions of each option and checked the prices and purchased the best value for my needs. It was an easy process all the way through including the online payment.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
I have been a loyal customer since i can remember about 20 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your incredible loyalty over the past 20 years! We’re honored to have been part of your journey and truly appreciate your continued support. Here’s to many more years together! 😊🎉
Online Shopper
Site Experience Feedback
Nov 18, 2024
Very easy to place an order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear that placing an order was very easy for you. We strive to make the process as seamless as possible! 😊
Bucko13
Post-Delivery Feedback
Nov 18, 2024
excellent quality, excellent service, quick shipping...if you have a question, you can call them and they'll steer you in the right direction!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
egress555
Site Experience Feedback
Nov 18, 2024
I have just started using Mac's. I have looked at OWC before and like the products offered. I plan on shopping again at OWC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're thrilled to hear you're enjoying your transition to Macs and that you like our selection. We look forward to helping you with your future purchases! If you need any assistance, feel free to reach o...
Read full response »Online Shopper
Site Experience Feedback
Nov 18, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Cookie
Site Experience Feedback
Nov 18, 2024
Steve in sales helped me with my decision!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thanks for sharing! We're glad to hear Steve in sales was able to assist you with your decision. If you need any further help, don't hesitate to reach out. We’re here to make your experience with OWC as smooth as possible!
UrdaMan
Site Experience Feedback
Nov 18, 2024
Needed a USB-C to Lightning cable to connect and pair to an upcoming Mac mini M4-Pro purchase . Had a previously purchased black woven one. So now I have contrasing one. Granted did have a spare USB-C to USB-A adapter but for the price and style, this was a good deal and less clutter on the new desktop!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It sounds like you found a great solution for your new setup! The contrasting cable adds a nice touch of style, and it's always good to minimize clutter. Plus, it’s great that you got a good deal! If you need anything else for you...
Read full response »vermonter
Site Experience Feedback
Nov 18, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
D Epp
Site Experience Feedback
Nov 18, 2024
Other world computing is one of the best websites for Mac. They have great quality products and I’ve been around for years. I’ve been highly satisfied with anything I bought that was their brand.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We’re thrilled to hear that you’ve had such great experiences with OWC over the years. We strive to provide top-quality products and excellent service, and it's fantastic to know that our effor...
Read full response »Online Shopper
Site Experience Feedback
Nov 01, 2024
Good selection offered. The experience was straight forward and easy. I hope the product arrives as stated.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you found the selection and experience straightforward and easy. Rest assured, we’ll do our best to ensure your order arrives just as expected. If you have any questions or need assi...
Read full response »TMP
Site Experience Feedback
Nov 18, 2024
Relatively easy to use- would consider improving aesthetics-layout- appears dated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found the site easy to use. We understand that aesthetics and layout are important for a seamless shopping experience, and we appreciate your suggestion for improvement. We’re al...
Read full response »Jim
Site Experience Feedback
Nov 18, 2024
The main OWC site prior to accessing the mac sales version has too much masthead GIF action near the search bar. So tired of GIF. Otherwise, positive experience.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
We’re glad to hear you had a positive experience overall, and we appreciate your input. We’ll take this into consideration as we continue to refine and improve the site. Please don’t hesitate to let us know if you have any other s...
Read full response »DJ Alvis
Site Experience Feedback
Nov 17, 2024
Make the whole ordering of Laptops less stressful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We completely understand how ordering a laptop can feel like a big decision. We're always looking for ways to improve the process to make it more streamlined and stress-free for our customers. If you h...
Read full response »Online Shopper
Post-Delivery Feedback
Nov 17, 2024
Ordered one of the fastest external drive and it works great.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Pickle
Post-Delivery Feedback
Nov 17, 2024
I got a great deal on a mbp m1 pro. Very happy with the condition, price and specs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Russ
Site Experience Feedback
Nov 17, 2024
I have made many purchased over the years from OWC and never been disappointed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in OWC! We're thrilled to hear that you've had a positive experience with us over the years. It's always great to know we've been able to meet your expectations. If you ever need assistance or ha...
Read full response »MTMacDuff
Site Experience Feedback
Oct 26, 2024
Always a pleasure to use MacSales/Other World Computing sites. Information is presented clearly and ordering is easy. I've ordered upgrade parts, full systems (iMacs) and various accessories over the years. Being able to purchase used equipment that has been inspected is a huge benefit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MTMacDuff
Post-Delivery Feedback
Nov 17, 2024
I've done two recent purchases, one for a memory and SSD upgrade for a 2012 MacBook Pro, and another for a 2014 Mac Mini. The upgrades for the MacBook Pro worked as usual (I've used OWC parts in several other Mac upgrades). The Mac Mini, though listed "Very Good," was just about mint. I'm very pleased with my purchases. The only reason I downgraded the shipping on the survey was because the Mac Mini was listed as coming UPS, but it got handed off to the USPS for the last leg of it's delivery. UPS comes to the door. Driving a 20-mile round trip to the post office after finding a slip in the mailbox out on the highway is not nearly as convenient. It would be great if UPS could handle OWC shipments all the way to the destination. Otherwise, no complaints with what I receive from OWC.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled to hear that you enjoy using our site and find the information clear and ordering easy. We appreciate your continued support over the years and are glad you value our inspected used eq...
Read full response »