MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 61 - 80 of 5,842
Matthew
Site Experience Feedback
Nov 21, 2024
Here’s a cleaner, more polished version of your message with improved grammar and flow: There’s so much information I could provide, but it would require more character space to fully explain. When selecting the "Reset Password" option, it would be preferable not to include phrases or zip codes as verification methods. These caused numerous errors and ultimately led to me spending hours on the phone with tech support. When I tried to reset my password, I couldn’t proceed without entering the correct phrase and zip code. Since my last order was in 2012, I couldn’t remember my old address or the phrase I used back then. Additionally, the small translation icon next to this column creates an issue—it overlaps with the text boundary, preventing me from seeing the ends of my writing while spell-checking. I also engaged in five separate chat sessions to ask about product-related questions, such as reliability and suitability for my needs. Honestly, I could have gone to Microcenter or Best Buy, but I chose to stick with you because you helped me build my last computer years ago. However, the overall experience was frustrating. There are many small issues that, when combined, turned into big problems and consumed a lot of my time. The website itself looks outstanding, and I appreciate the range of products and the thought that goes into them, which is why I decided to order again. However, my purchase experience wasn’t great due to the time it took—almost three hours—to finalize a simple order. Even one of the chat assistance was unable to see my entry changes due to website updating being slow. My goal was to get guidance on making the best buying decision. When I asked for help comparing products, I was given eight product links instead of a concise explanation of their differences. After providing details about the specific product I was interested in, the second chat agent seemed more knowledgeable and helped me make a decision. I feel that technical support could be more tailored to customers’ job requirements, especially for technical products. While the staff was polite and helpful, they sometimes lacked the expertise needed to provide efficient solutions. Ultimately, the time it took to place this order negatively impacted my experience. Password resets shouldn’t be so difficult, and placing an order shouldn’t be so cumbersome. These are basic aspects that need improvement. Despite the challenges, the team members were friendly, and I appreciate their effort, but I’m unsure if I’ll return to order again anytime soon. Even the entry of this serve has extended my time with OWC in an unforgettable way, but only because I care about this company more than others. Also, it's should be optional to select more than one bubble instead of being limited to selecting just one bubble per question. such as problems with customer service AND Technical issues AND product selection AND product information And other.... Thank you
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 4
- Full ratings for this review »
Jeffrey
Post-Delivery Feedback
Nov 21, 2024
The eshop.macsales.com web site is both and intuitive to use, with all of the information you need to make an informed decision without being complicated or overtechnical.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
I bought a MacBook Pro a few days ago...wasn't in the market but the Black Friday price convinced me. I saved enough to check out the Apple Watch today and bought it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BackItUp
Site Experience Feedback
Nov 21, 2024
When shopping for external optical drives, it would be helpful to have appropriate media listed so that it can be added to the order. There was a mention of m-discs optical media as something they OwC sells, but it is not in fact a product that is available, I had to look to another vendor.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
DanTheCommonSenseMan
Site Experience Feedback
Nov 21, 2024
Everything went well and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Floyd
Site Experience Feedback
Nov 21, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fuzar
Site Experience Feedback
Nov 14, 2024
I needed a battery and charger for a 2013 MacBook Air and Apple no longer stocked the old parts. They recommended this site, macsales.com, and gave high praise for their services. I was able to get the parts I needed for a very reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you were able to find the batter that you were looking for.
NVME
Site Experience Feedback
Nov 21, 2024
GEAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phatta
Site Experience Feedback
Nov 21, 2024
The ease of getting products is the key to my satisfaction in using macsales
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jake Hanjs
Site Experience Feedback
Nov 21, 2024
Glad to get a good price on eBay I needed. And it was so easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Orlando
Post-Delivery Feedback
Nov 21, 2024
This is the place to purchase Apple products!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frog
Site Experience Feedback
Nov 20, 2024
No comment. First order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
SFjohn
Site Experience Feedback
Nov 20, 2024
Only provider to have the Thunderbolt 5 4T TB SSD drive at a very reasonable price. Free shipping was a great surprise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled you were excited about our Thunderbolt 5 drive. We strive to keep up with modern-age technology for our customers.
Chris
Site Experience Feedback
Nov 20, 2024
Excellent UX and intuitive IA.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your wonderful feedback.
Nutman
Post-Delivery Feedback
Nov 20, 2024
I ordered from a picture on the website, I guess I didn’t realize that I was ordering the wrong item, but the return was very professional, I would recommend ordering from them again.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AnonGuy
Site Experience Feedback
Nov 20, 2024
I love this store and site. Excellent customer service as well!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoy our site and that we have always provided you with excellent customer service.
Online Shopper
Site Experience Feedback
Nov 20, 2024
Since I had shopped with OWC in the past and established an account, checkout was simple and quick. Selecting what to buy requires making decistions which takes longer. :-)
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a simple and quick checkout experience.
Trader Doc
Site Experience Feedback
Nov 20, 2024
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
LAS
Site Experience Feedback
Nov 20, 2024
No problem. Interested in dock as described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. It is great to hear that you had no issues on our site.