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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 61 - 80 of 5,842

Matthew

Site Experience Feedback

Nov 21, 2024

Here’s a cleaner, more polished version of your message with improved grammar and flow: There’s so much information I could provide, but it would require more character space to fully explain. When selecting the "Reset Password" option, it would be preferable not to include phrases or zip codes as verification methods. These caused numerous errors and ultimately led to me spending hours on the phone with tech support. When I tried to reset my password, I couldn’t proceed without entering the correct phrase and zip code. Since my last order was in 2012, I couldn’t remember my old address or the phrase I used back then. Additionally, the small translation icon next to this column creates an issue—it overlaps with the text boundary, preventing me from seeing the ends of my writing while spell-checking. I also engaged in five separate chat sessions to ask about product-related questions, such as reliability and suitability for my needs. Honestly, I could have gone to Microcenter or Best Buy, but I chose to stick with you because you helped me build my last computer years ago. However, the overall experience was frustrating. There are many small issues that, when combined, turned into big problems and consumed a lot of my time. The website itself looks outstanding, and I appreciate the range of products and the thought that goes into them, which is why I decided to order again. However, my purchase experience wasn’t great due to the time it took—almost three hours—to finalize a simple order. Even one of the chat assistance was unable to see my entry changes due to website updating being slow. My goal was to get guidance on making the best buying decision. When I asked for help comparing products, I was given eight product links instead of a concise explanation of their differences. After providing details about the specific product I was interested in, the second chat agent seemed more knowledgeable and helped me make a decision. I feel that technical support could be more tailored to customers’ job requirements, especially for technical products. While the staff was polite and helpful, they sometimes lacked the expertise needed to provide efficient solutions. Ultimately, the time it took to place this order negatively impacted my experience. Password resets shouldn’t be so difficult, and placing an order shouldn’t be so cumbersome. These are basic aspects that need improvement. Despite the challenges, the team members were friendly, and I appreciate their effort, but I’m unsure if I’ll return to order again anytime soon. Even the entry of this serve has extended my time with OWC in an unforgettable way, but only because I care about this company more than others. Also, it's should be optional to select more than one bubble instead of being limited to selecting just one bubble per question. such as problems with customer service AND Technical issues AND product selection AND product information And other.... Thank you

Jeffrey

Post-Delivery Feedback

Nov 21, 2024

The eshop.macsales.com web site is both and intuitive to use, with all of the information you need to make an informed decision without being complicated or overtechnical.

Online Shopper

Site Experience Feedback

Nov 21, 2024

I bought a MacBook Pro a few days ago...wasn't in the market but the Black Friday price convinced me. I saved enough to check out the Apple Watch today and bought it!

BackItUp

Site Experience Feedback

Nov 21, 2024

When shopping for external optical drives, it would be helpful to have appropriate media listed so that it can be added to the order. There was a mention of m-discs optical media as something they OwC sells, but it is not in fact a product that is available, I had to look to another vendor.

DanTheCommonSenseMan

Site Experience Feedback

Nov 21, 2024

Everything went well and fast.

Floyd

Site Experience Feedback

Nov 21, 2024

good experience

Fuzar

Site Experience Feedback

Nov 14, 2024

I needed a battery and charger for a 2013 MacBook Air and Apple no longer stocked the old parts. They recommended this site, macsales.com, and gave high praise for their services. I was able to get the parts I needed for a very reasonable price.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you were able to find the batter that you were looking for.

NVME

Site Experience Feedback

Nov 21, 2024

GEAT

Phatta

Site Experience Feedback

Nov 21, 2024

The ease of getting products is the key to my satisfaction in using macsales

Jake Hanjs

Site Experience Feedback

Nov 21, 2024

Glad to get a good price on eBay I needed. And it was so easy.

Orlando

Post-Delivery Feedback

Nov 21, 2024

This is the place to purchase Apple products!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

Frog

Site Experience Feedback

Nov 20, 2024

No comment. First order.

From MacSales.com

Thank you for the feedback.

SFjohn

Site Experience Feedback

Nov 20, 2024

Only provider to have the Thunderbolt 5 4T TB SSD drive at a very reasonable price. Free shipping was a great surprise.

From MacSales.com

Thank you for the feedback. We are thrilled you were excited about our Thunderbolt 5 drive. We strive to keep up with modern-age technology for our customers.

Chris

Site Experience Feedback

Nov 20, 2024

Excellent UX and intuitive IA.

From MacSales.com

We appreciate your wonderful feedback.

Nutman

Post-Delivery Feedback

Nov 20, 2024

I ordered from a picture on the website, I guess I didn’t realize that I was ordering the wrong item, but the return was very professional, I would recommend ordering from them again.

AnonGuy

Site Experience Feedback

Nov 20, 2024

I love this store and site. Excellent customer service as well!

From MacSales.com

Thank you for the feedback. We are glad to hear that you enjoy our site and that we have always provided you with excellent customer service.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Since I had shopped with OWC in the past and established an account, checkout was simple and quick. Selecting what to buy requires making decistions which takes longer. :-)

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a simple and quick checkout experience.

Trader Doc

Site Experience Feedback

Nov 20, 2024

Good experience.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience.

LAS

Site Experience Feedback

Nov 20, 2024

No problem. Interested in dock as described.

From MacSales.com

We appreciate your feedback. It is great to hear that you had no issues on our site.