MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 41 - 60 of 5,842
Online Shopper
Post-Delivery Feedback
Nov 22, 2024
I’ve always had a great experience with anything I have ordered!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
rhmcbride
Site Experience Feedback
Nov 14, 2024
Problems with previous order were quickly handled and replacement order (this one) quickly secured
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
rhmcbride
Post-Delivery Feedback
Nov 22, 2024
Good products good prices
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience with our team.
Atma
Site Experience Feedback
Nov 22, 2024
The chat support was also quick and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
metamorphoses
Site Experience Feedback
Nov 22, 2024
remaining one of the BEST online experiences available, from first contact until completion
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Apple
Site Experience Feedback
Nov 22, 2024
Need a spec sheet on products. Not always one on everything.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Curmudgeon
Site Experience Feedback
Nov 22, 2024
I am a repeat customer of OWC. With a quickly answered text to OWC with a couple of questions about the product it seems to fill my current needs. Thanks again OWC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chip
Site Experience Feedback
Nov 22, 2024
Smooth!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
sbrenner
Site Experience Feedback
Nov 22, 2024
Customization options are very good. Excellent product info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chicago Kid
Site Experience Feedback
Nov 14, 2024
I have used Apple for over thirty five years and I have a high level of confidence OWC products will perform in any Apple environment.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chicago Kid
Post-Delivery Feedback
Nov 22, 2024
The product does not work. If it worked I would be happy.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you are always satisfied with our products.
Def
Site Experience Feedback
Nov 22, 2024
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
adilsen
Site Experience Feedback
Nov 22, 2024
The shipping time for international delivery of UPS International Express Saver versus DHL Express is not indicated. Also, no DDP option is offered!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Nov 22, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jennifer P
Post-Delivery Feedback
Nov 22, 2024
I was recommended to you by a neighbor who is in IT! I wanted an iMac but didn’t want to spend the money on a new one! This is perfect ! Thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
McFarty Face
Post-Delivery Feedback
Nov 22, 2024
Next day shipment delayed. Vague FedEx tracking info. 12 hour delivery windows on 2 days was absurd. No issue with OWC. They were very responsive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 4
- Customer Support: 10
- Full ratings for this review »
Cam
Site Experience Feedback
Nov 22, 2024
Honestly couldn't find any website that does it better and for such a good price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RobRichman
Site Experience Feedback
Nov 22, 2024
Good interaction - easy website and they offer Affirm, Paypal and other ways to pay for a new laptop for school.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bucko13
Post-Delivery Feedback
Nov 21, 2024
Excellent product, outstanding service, good pricing from their garage sales, quick shipping and well packed...excellent company to work with! will do business again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Spooky one
Site Experience Feedback
Nov 21, 2024
Ease of use, long-term relationship.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Good luck!
Post-Delivery Feedback
Nov 21, 2024
Friends don't do or talk that way! Very trashy business being put for service.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Meagan
Site Experience Feedback
Nov 21, 2024
They made fixing my iMac easy and simple by having all the necessities to do so in one bundle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »