MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 121 - 140 of 5,842
Online Shopper
Site Experience Feedback
Nov 17, 2024
I received an error message, trying to complete my purchase and didn’t realize that it was because I needed to confirm the purchase with my credit card company. Really excited about the price point & product though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you're excited about the product and price! We apologize for any confusion caused by the error message, but we're happy to hear you figured it out with your credit card company. If you run i...
Read full response »Bc
Site Experience Feedback
Nov 17, 2024
Satisfactory
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Online Shopper
Post-Delivery Feedback
Nov 17, 2024
Selection was fine, unable to check out with PayPal.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Matt
Site Experience Feedback
Nov 17, 2024
I had to make this purchase of an 8.0TB OWC Gemini - Thunderbolt (USB-C) Dock and Dual-Drive RAID External Storage Solution, OWC SKU: OWCTB3RSDK08T, because my previous purchase of this item failed. I used it in a RAID format so that everything written to one drive was also written to the second drive in the unit, as an automatic backup. But the entire unit failed, losing over $10,000 in business files. I purchased this unit in the hope of hiring someone to see if my data can be rescued from the old unit and moved to the newly purchased unit. This is a very poor backup choice when you have two duplicate drives and can't access either one. OWC recommended this setup as a great way to backup data. This is a major disaster for me. The data is irreplaceable. I lost both the original data and the backup of the data on the OWC 8.0TB OWC Gemini - Thunderbolt (USB-C) Dock and Dual-Drive RAID External Storage Solution. OWC SKU: OWCTB3RSDK08T
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
From MacSales.com
We are deeply sorry to hear about the loss of your data, and we understand the frustration and stress that this situation has caused. Data loss, especially when it involves irreplaceable files, is incredibly unfortunate. We apolog...
Read full response »deacon
Post-Delivery Feedback
Nov 16, 2024
thinking of buying a new Mac Studio, to replace a MacPro tower and needed to find some extra drive bays and maybe a hub to make sure I have enough ports and space. MacSales had a great selection, and I found both the OWC Mini Stack and the STX to provide all the ports and drive bays I need to replace my old MacPro. Great price, too. Especially with a 20TB drive option in the Stack.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rudy
Site Experience Feedback
Nov 06, 2024
Great price for used iMac.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you enjoyed our prices on the iMac you purchased.
Dishmandan
Site Experience Feedback
Nov 16, 2024
OWC is the OG of Mac upgrades. I could have maybe saved a few bucks ordering from some unknown vendor on Amazon, but I’ve never had a problem with anything I’ve bought from OWC and the peace of mind is worth far more than a few dollars. Also, you’re not Amazon.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you so much for the kind words and for your continued trust in OWC! We truly appreciate your loyalty and are thrilled to hear that you’ve had a great experience with our products. At OWC, we’re proud to be a trusted resource...
Read full response »Slick
Site Experience Feedback
Nov 05, 2024
Easy to find what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slick
Post-Delivery Feedback
Nov 16, 2024
Sean C was a HUGE help installing HD!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your great review! We're so glad to hear that you found exactly what you needed easily. We aim to make shopping as simple and convenient as possible, and it's awesome to know we succeeded.
Biz Markie
Site Experience Feedback
Nov 16, 2024
Quick to order since I was given the product links by the tech doing the work. Having such a high threshold for free shipping is not good and it seems to rise every year, so I do make alternative choices when I can from other sellers for that reason.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback, and we’re glad to hear that the ordering process was quick and easy for you! We understand your concerns about the free shipping threshold, and we appreciate you bringing it up. We strive to offer grea...
Read full response »JPS
Site Experience Feedback
Nov 16, 2024
It was good.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Ron
Site Experience Feedback
Nov 03, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
RandyK
Post-Delivery Feedback
Nov 16, 2024
I had a great experience with OWC. Excellent phone support to help purchase the correct hard drive for my application. Fast delivery and a bullet proof hard drive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 15, 2024
I followed a link from Easy Mac and your site made finding part very easy and at a great price.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re so glad to hear that you had a smooth experience finding the part you needed through our site, and that you found it at a great price. It’s always our goal to make shopping easy and affordable fo...
Read full response »Zathras
Site Experience Feedback
Nov 15, 2024
Glad the Thunderbolt 5 drive finally available. Now get more Thunderbolt stuff out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re excited to hear you're happy with the availability of the Thunderbolt 5 drive! We're always working to bring more cutting-edge products to our customers, so stay tuned for even more Thunderbolt solutions in the future. Thank...
Read full response »YuriyKad
Site Experience Feedback
Nov 15, 2024
Good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Gary in Fargo
Site Experience Feedback
Nov 15, 2024
Your products are high-quality, the purchase experience is fast & straightforward, your website is easy to navigate and informative, and I've had pleasant & productive experiences with customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our products, website, and customer service. Your satisfaction is our priority, and we’re grateful for your continued trust i...
Read full response »Great Supplier
Site Experience Feedback
Nov 15, 2024
Great selection, nice promo emails at just the right interval. Saw this deal on the lead email ad and purchased it right away. It's exactly the item we need and at an excellent price. I am confident in the quality, reliability & service we will receive with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your kind words! We're thrilled to hear that you found the perfect item through our promo emails and that the deal was exactly what you needed. We’re confident you’ll be happy with the quality and service you...
Read full response »Online Shopper
Site Experience Feedback
Nov 15, 2024
always a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.
Geezer
Site Experience Feedback
Oct 31, 2024
A great set up for navigating through the diffrent systems.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Geezer
Post-Delivery Feedback
Nov 15, 2024
The iMac I purchased was everything I needed. MacSales thank you for your great sales and service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience on our site.
DakMedAcc
Site Experience Feedback
Nov 14, 2024
The best online company I've found for finding relevant accessories for Apple products at great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that we have been the best company to go to for Apple products.