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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 121 - 140 of 5,842

Online Shopper

Site Experience Feedback

Nov 17, 2024

I received an error message, trying to complete my purchase and didn’t realize that it was because I needed to confirm the purchase with my credit card company. Really excited about the price point & product though!

From MacSales.com

Thank you for your feedback! We're glad you're excited about the product and price! We apologize for any confusion caused by the error message, but we're happy to hear you figured it out with your credit card company. If you run i...

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Bc

Site Experience Feedback

Nov 17, 2024

Satisfactory

From MacSales.com

We appreciate your honest feedback.

Online Shopper

Post-Delivery Feedback

Nov 17, 2024

Selection was fine, unable to check out with PayPal.

Matt

Site Experience Feedback

Nov 17, 2024

I had to make this purchase of an 8.0TB OWC Gemini - Thunderbolt (USB-C) Dock and Dual-Drive RAID External Storage Solution, OWC SKU: OWCTB3RSDK08T, because my previous purchase of this item failed. I used it in a RAID format so that everything written to one drive was also written to the second drive in the unit, as an automatic backup. But the entire unit failed, losing over $10,000 in business files. I purchased this unit in the hope of hiring someone to see if my data can be rescued from the old unit and moved to the newly purchased unit. This is a very poor backup choice when you have two duplicate drives and can't access either one. OWC recommended this setup as a great way to backup data. This is a major disaster for me. The data is irreplaceable. I lost both the original data and the backup of the data on the OWC 8.0TB OWC Gemini - Thunderbolt (USB-C) Dock and Dual-Drive RAID External Storage Solution. OWC SKU: OWCTB3RSDK08T

From MacSales.com

We are deeply sorry to hear about the loss of your data, and we understand the frustration and stress that this situation has caused. Data loss, especially when it involves irreplaceable files, is incredibly unfortunate. We apolog...

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deacon

Post-Delivery Feedback

Nov 16, 2024

thinking of buying a new Mac Studio, to replace a MacPro tower and needed to find some extra drive bays and maybe a hub to make sure I have enough ports and space. MacSales had a great selection, and I found both the OWC Mini Stack and the STX to provide all the ports and drive bays I need to replace my old MacPro. Great price, too. Especially with a 20TB drive option in the Stack.

Rudy

Site Experience Feedback

Nov 06, 2024

Great price for used iMac.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you enjoyed our prices on the iMac you purchased.

Dishmandan

Site Experience Feedback

Nov 16, 2024

OWC is the OG of Mac upgrades. I could have maybe saved a few bucks ordering from some unknown vendor on Amazon, but I’ve never had a problem with anything I’ve bought from OWC and the peace of mind is worth far more than a few dollars. Also, you’re not Amazon.

From MacSales.com

Thank you so much for the kind words and for your continued trust in OWC! We truly appreciate your loyalty and are thrilled to hear that you’ve had a great experience with our products. At OWC, we’re proud to be a trusted resource...

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Slick

Site Experience Feedback

Nov 05, 2024

Easy to find what I needed!


Post-Delivery Feedback

Nov 16, 2024

Sean C was a HUGE help installing HD!

From MacSales.com

Thank you for your great review! We're so glad to hear that you found exactly what you needed easily. We aim to make shopping as simple and convenient as possible, and it's awesome to know we succeeded.

Biz Markie

Site Experience Feedback

Nov 16, 2024

Quick to order since I was given the product links by the tech doing the work. Having such a high threshold for free shipping is not good and it seems to rise every year, so I do make alternative choices when I can from other sellers for that reason.

From MacSales.com

Thank you for your feedback, and we’re glad to hear that the ordering process was quick and easy for you! We understand your concerns about the free shipping threshold, and we appreciate you bringing it up. We strive to offer grea...

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JPS

Site Experience Feedback

Nov 16, 2024

It was good.

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Ron

Site Experience Feedback

Nov 03, 2024

great

From MacSales.com

We appreciate your honest feedback.

RandyK

Post-Delivery Feedback

Nov 16, 2024

I had a great experience with OWC. Excellent phone support to help purchase the correct hard drive for my application. Fast delivery and a bullet proof hard drive.

Steve

Site Experience Feedback

Nov 15, 2024

I followed a link from Easy Mac and your site made finding part very easy and at a great price.

From MacSales.com

Thank you for your feedback! We’re so glad to hear that you had a smooth experience finding the part you needed through our site, and that you found it at a great price. It’s always our goal to make shopping easy and affordable fo...

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Zathras

Site Experience Feedback

Nov 15, 2024

Glad the Thunderbolt 5 drive finally available. Now get more Thunderbolt stuff out!

From MacSales.com

We’re excited to hear you're happy with the availability of the Thunderbolt 5 drive! We're always working to bring more cutting-edge products to our customers, so stay tuned for even more Thunderbolt solutions in the future. Thank...

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YuriyKad

Site Experience Feedback

Nov 15, 2024

Good website

From MacSales.com

We appreciate your honest feedback.

Gary in Fargo

Site Experience Feedback

Nov 15, 2024

Your products are high-quality, the purchase experience is fast & straightforward, your website is easy to navigate and informative, and I've had pleasant & productive experiences with customer service.

From MacSales.com

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our products, website, and customer service. Your satisfaction is our priority, and we’re grateful for your continued trust i...

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Great Supplier

Site Experience Feedback

Nov 15, 2024

Great selection, nice promo emails at just the right interval. Saw this deal on the lead email ad and purchased it right away. It's exactly the item we need and at an excellent price. I am confident in the quality, reliability & service we will receive with this purchase.

From MacSales.com

Thank you so much for your kind words! We're thrilled to hear that you found the perfect item through our promo emails and that the deal was exactly what you needed. We’re confident you’ll be happy with the quality and service you...

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Online Shopper

Site Experience Feedback

Nov 15, 2024

always a great experience

From MacSales.com

It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.

Geezer

Site Experience Feedback

Oct 31, 2024

A great set up for navigating through the diffrent systems.


Post-Delivery Feedback

Nov 15, 2024

The iMac I purchased was everything I needed. MacSales thank you for your great sales and service

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience on our site.

DakMedAcc

Site Experience Feedback

Nov 14, 2024

The best online company I've found for finding relevant accessories for Apple products at great prices.

From MacSales.com

We are thrilled to hear that we have been the best company to go to for Apple products.