MacSales.com Reviews - 5,788 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 741 - 760 of 5,788
rdesign101
Site Experience Feedback
Sep 26, 2024
As a regular customer for many years, I always find what I need on the OWC MacSales.com website! I can always shop with confidence while getting great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you can always shop with us with confidence!
Roman
Site Experience Feedback
Sep 13, 2024
After checking the site multiple times over the past few months, finally the right used macbook pro 16inch became available. Site said there was one available so I finally purchased it. This particular laptop is necessary for me to do my contractor work. Now hopefully it ships without any issues and is as advertised.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Roman
Post-Delivery Feedback
Sep 26, 2024
Ordered a refurbished MacBook Pro in the configuration that matches what I already have as this one will be the backup to that one. Arrived on time, fired right up, then updated to Sequoia. In even better condition than I expected, so very happy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re glad you found the right MacBook Pro after your search. We’ll do our best to ensure it ships smoothly and meets your expectations.
Bri
Site Experience Feedback
Sep 26, 2024
The user experience of this website was easy to navigate and I was bale to find what I was looking for with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience on our site.
Hop Top Evan
Site Experience Feedback
Sep 26, 2024
Overall the offers are exciting and the website UI is amazing. The sort features are perfect and the promoted sales keep all of my old tech running just as good or close to my new tech with all the bargain upgrades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had an overall great experience working with us.
orate
Post-Delivery Feedback
Sep 26, 2024
I bought a new drive for my old iMac 2017, I have not installed it yet, but I am pretty excited about giving my old iMac more life, it's pretty sluggish with its fusion drive. I have high expectations. The order was fulfilled right away.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sam iAM
Post-Delivery Feedback
Sep 26, 2024
As a retailer myself, customer service is what brings customers back and that is exactly what I received from MacSales
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Will
Site Experience Feedback
Sep 26, 2024
Great, As always. OWC is my go to for Mac stuff, iPads, too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience, as always!
Scott S
Site Experience Feedback
Sep 26, 2024
Been an OWC customer for years and they never disappoint. Great prices and fast shipping...what are you waiting for?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are happy to hear that you have been a customer of ours for years and we have never disappointed you.
jithin
Site Experience Feedback
Sep 18, 2024
always a huge fan of your products.keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jithin
Post-Delivery Feedback
Sep 26, 2024
As a freelancer, macsales is very important to me. my bread and butter is my DIT/Data wrangling job and owc & products are a game changer for me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you are a huge fan!
Uncletoot
Site Experience Feedback
Sep 26, 2024
Went to clearance site and ordered what I wanted, paid for it & expect it will arrive on time (Mail-free). It always works that way. Bought lots of stuff from OWC; liked and used all of it with out issue. Got some bad memory from them, they fixed the issue immediately. No worries since then. Will continue to use OWC for future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you always have a positive experience working with us.
Widget
Site Experience Feedback
Sep 26, 2024
Easy, clear, quick, reliable
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had an easy, clear, and reliable experience.
Online Shopper
Post-Delivery Feedback
Sep 26, 2024
The drive I was looking for, actually arrived well before the estimated delivery date which was fantastic as there was some urgency to it's arrival. Well done!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ray
Site Experience Feedback
Sep 26, 2024
My overall interaction was pleasant
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a pleasant experience.
Mat H
Site Experience Feedback
Sep 25, 2024
I've been buying from OWC since the late 90's. My first and favorite place to look and buy what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you have been buying from us since the 90s and that you always find what you need.
ILikeDogs
Site Experience Feedback
Sep 25, 2024
I like how clean the website design is. Also, the pricing on the same model/make was more competitive than Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad that you enjoyed our site and that our prices made the decision for you!
KD
Site Experience Feedback
Sep 25, 2024
Kimberly T was instrumental is resolving all my pre-sales questions. If you lose Kimberly, your business will be impaired. Give her a compensation raise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will be sure to let Kimberly know what a great job she did!
Ganymede
Site Experience Feedback
Sep 25, 2024
I called Customer Service before buying a used Mac which is a significant purchase for me, and a major upgrade from my current system. Almost no hold time, and they answered all my questions. It was clear they know their products and the industry. Thank you OWC!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had all your questions answered by our team and that you were then able to make your purchase with clarity.
Big Tony
Site Experience Feedback
Sep 25, 2024
Happy with the online purchasing experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were happy with your online purchasing experience.
SpankyCruz
Site Experience Feedback
Sep 25, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Cobra
Site Experience Feedback
Sep 25, 2024
Online purchase was seamless and cost less than expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found what you were looking for at a good price.