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MacSales.com Reviews - 5,765 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 721 - 740 of 5,765

Hop Top Evan

Site Experience Feedback

Sep 26, 2024

Overall the offers are exciting and the website UI is amazing. The sort features are perfect and the promoted sales keep all of my old tech running just as good or close to my new tech with all the bargain upgrades.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had an overall great experience working with us.

orate

Post-Delivery Feedback

Sep 26, 2024

I bought a new drive for my old iMac 2017, I have not installed it yet, but I am pretty excited about giving my old iMac more life, it's pretty sluggish with its fusion drive. I have high expectations. The order was fulfilled right away.

Sam iAM

Post-Delivery Feedback

Sep 26, 2024

As a retailer myself, customer service is what brings customers back and that is exactly what I received from MacSales

Will

Site Experience Feedback

Sep 26, 2024

Great, As always. OWC is my go to for Mac stuff, iPads, too.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience, as always!

Scott S

Site Experience Feedback

Sep 26, 2024

Been an OWC customer for years and they never disappoint. Great prices and fast shipping...what are you waiting for?

From MacSales.com

Thank you for the feedback. We are happy to hear that you have been a customer of ours for years and we have never disappointed you.

jithin

Site Experience Feedback

Sep 18, 2024

always a huge fan of your products.keep up the good work


Post-Delivery Feedback

Sep 26, 2024

As a freelancer, macsales is very important to me. my bread and butter is my DIT/Data wrangling job and owc & products are a game changer for me.

From MacSales.com

Thank you for the feedback. We are glad to hear that you are a huge fan!

Uncletoot

Site Experience Feedback

Sep 26, 2024

Went to clearance site and ordered what I wanted, paid for it & expect it will arrive on time (Mail-free). It always works that way. Bought lots of stuff from OWC; liked and used all of it with out issue. Got some bad memory from them, they fixed the issue immediately. No worries since then. Will continue to use OWC for future purchases.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you always have a positive experience working with us.

Widget

Site Experience Feedback

Sep 26, 2024

Easy, clear, quick, reliable

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you had an easy, clear, and reliable experience.

Online Shopper

Post-Delivery Feedback

Sep 26, 2024

The drive I was looking for, actually arrived well before the estimated delivery date which was fantastic as there was some urgency to it's arrival. Well done!

Ray

Site Experience Feedback

Sep 26, 2024

My overall interaction was pleasant

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a pleasant experience.

Mat H

Site Experience Feedback

Sep 25, 2024

I've been buying from OWC since the late 90's. My first and favorite place to look and buy what I need

From MacSales.com

Thank you for the feedback. We are glad to hear that you have been buying from us since the 90s and that you always find what you need.

ILikeDogs

Site Experience Feedback

Sep 25, 2024

I like how clean the website design is. Also, the pricing on the same model/make was more competitive than Amazon.

From MacSales.com

Thank you for the feedback. We are glad that you enjoyed our site and that our prices made the decision for you!

KD

Site Experience Feedback

Sep 25, 2024

Kimberly T was instrumental is resolving all my pre-sales questions. If you lose Kimberly, your business will be impaired. Give her a compensation raise.

From MacSales.com

Thank you for the feedback. We will be sure to let Kimberly know what a great job she did!

Ganymede

Site Experience Feedback

Sep 25, 2024

I called Customer Service before buying a used Mac which is a significant purchase for me, and a major upgrade from my current system. Almost no hold time, and they answered all my questions. It was clear they know their products and the industry. Thank you OWC!

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you had all your questions answered by our team and that you were then able to make your purchase with clarity.

Big Tony

Site Experience Feedback

Sep 25, 2024

Happy with the online purchasing experience.

From MacSales.com

Thank you for the feedback. We are glad to hear that you were happy with your online purchasing experience.

SpankyCruz

Site Experience Feedback

Sep 25, 2024

n/a

From MacSales.com

Thank you for the feedback.

Cobra

Site Experience Feedback

Sep 25, 2024

Online purchase was seamless and cost less than expected.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you found what you were looking for at a good price.

Bob

Site Experience Feedback

Sep 14, 2024

My mini-doc has failed. Finding a good replacement

From MacSales.com

Thank you for your review. We're sorry to hear that your mini-doc has failed. If you need help finding a suitable replacement, please feel free to reach out to us, we're always happy to help! https://eshop.macsales.com/Service/

starman

Site Experience Feedback

Sep 25, 2024

Everything worked well on the website, as usual with macsales.

From MacSales.com

Thank you for the feedback. We are glad to hear that everything worked well for you.

Frank P

Site Experience Feedback

Sep 18, 2024

straight forward

From MacSales.com

We appreciate you taking the time to give us your feedback.