Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,765 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 701 - 720 of 5,765

Online Shopper

Site Experience Feedback

Sep 27, 2024

easy to navigate prices great

From MacSales.com

We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.

Dennis

Site Experience Feedback

Sep 27, 2024

Easy and simple. I could not tell if the adapter for my 27 inch Cinema would work, one portion of the site said yes, another no. But that is a project for another day

From MacSales.com

Thank you so much for taking the time to provide your feedback. It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.

Mike H.

Post-Delivery Feedback

Sep 27, 2024

I called tech support for help with the SoftRAID app, as some of the menu selections were grayed out. Tech support was very helpful and shortly I had the answer I needed. Once my Thunderblade was configured as RAID 5 I was delighted with the transfer speeds.

KenS.

Site Experience Feedback

Sep 17, 2024

Very positive and easy - no problems.


Post-Delivery Feedback

Sep 27, 2024

High quality product, spectacular performance!

From MacSales.com

Thank you for your feedback! We’re glad to hear you had a positive and easy shopping experience.

BlueRose

Site Experience Feedback

Sep 27, 2024

Overall great experience as usual. Some small website hang up during checkout with pages freezing, but nothing major.

From MacSales.com

Thank you for sharing your experience! We're glad to hear that you found it easy to get all your questions answered in one place, and being local is a nice bonus. We're here to help whenever you need us!

Raj

Site Experience Feedback

Sep 27, 2024

first purchase looks fine but will know after i recieve it.

From MacSales.com

We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.

Online Shopper

Site Experience Feedback

Sep 17, 2024

So simple- have purchased this before.


Post-Delivery Feedback

Sep 27, 2024

Couldn’t be happier – thank you!

From MacSales.com

Thank you for your feedback! We’re glad to hear that you found the process simple and that you’re a repeat customer.

Online Shopper

Site Experience Feedback

Sep 21, 2024

Never have been disappointed with my Purchases.

From MacSales.com

Thank you for your continued trust! We're thrilled to hear you've always been satisfied with your purchases. We look forward to serving you again! Don't hesitate to contact us with further questions, comments, or concerns. https:/...

Read full response »

Gortex32

Site Experience Feedback

Sep 17, 2024

Macsales always has whet I need when I need it.


Post-Delivery Feedback

Sep 27, 2024

lksjad;lajsdlgjlja[oijpooaoj

From MacSales.com

Thank you for your kind words! We’re thrilled to hear that Macsales consistently meets your needs. We appreciate your support!

JBLur

Site Experience Feedback

Sep 27, 2024

Shipping price wasn't revealed until checkout

From MacSales.com

Thank you for your feedback! We apologize for any inconvenience caused by the shipping cost not being visible until checkout. We’ll pass this along as we continuously work to improve our process for a smoother experience. If you h...

Read full response »

Impact

Site Experience Feedback

Sep 27, 2024

No comment

From MacSales.com

We appreciate your honest feedback.

Online Shopper

Post-Delivery Feedback

Sep 26, 2024

After two days, the product is still functioning as advertised.

Isaac

Site Experience Feedback

Sep 26, 2024

Great clearance section! Love peeking there for goodies...

From MacSales.com

We appreciate your feedback. It is great to hear that you are enjoying all of our products!

Online Shopper

Site Experience Feedback

Sep 26, 2024

N/A

From MacSales.com

Thank you for the feedback.

dvest

Post-Delivery Feedback

Sep 26, 2024

I ordered an iMac computer and it was not configured as I ordered. I was given an RMA and a pre-paid UPS shipping label to return the computer for refund. I then re-ordered an iMac to be configured as I chose. That computer was shipped the next day configured exactly as ordered, so the mistake was corrected promptly and I am very satisfied with my purchase.

cincenfield

Site Experience Feedback

Sep 26, 2024

Have always found what I needed at MacSales

From MacSales.com

Thank you for the feedback. We are glad to hear that you are always able to find what you need with us!

Online Shopper

Site Experience Feedback

Sep 26, 2024

I think a site like OWC is important for apple/Mac lovers but don't enjoy the cost that comes with new apple products. OWC/Mac Sales site is very informative and I feel like the company is run by staff and management who are passionate about great products and reasonable price. Such a great resource, glad it's available.

From MacSales.com

Thank you for the wonderful feedback. It is always great to hear that our customers are enjoying our products and our people.

rdesign101

Site Experience Feedback

Sep 26, 2024

As a regular customer for many years, I always find what I need on the OWC MacSales.com website! I can always shop with confidence while getting great prices!

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you can always shop with us with confidence!

Roman

Site Experience Feedback

Sep 13, 2024

After checking the site multiple times over the past few months, finally the right used macbook pro 16inch became available. Site said there was one available so I finally purchased it. This particular laptop is necessary for me to do my contractor work. Now hopefully it ships without any issues and is as advertised.


Post-Delivery Feedback

Sep 26, 2024

Ordered a refurbished MacBook Pro in the configuration that matches what I already have as this one will be the backup to that one. Arrived on time, fired right up, then updated to Sequoia. In even better condition than I expected, so very happy.

From MacSales.com

Thank you for your review! We’re glad you found the right MacBook Pro after your search. We’ll do our best to ensure it ships smoothly and meets your expectations.

Bri

Site Experience Feedback

Sep 26, 2024

The user experience of this website was easy to navigate and I was bale to find what I was looking for with ease.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience on our site.