MacSales.com Reviews - 5,765 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 701 - 720 of 5,765
Online Shopper
Site Experience Feedback
Sep 27, 2024
easy to navigate prices great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.
Dennis
Site Experience Feedback
Sep 27, 2024
Easy and simple. I could not tell if the adapter for my 27 inch Cinema would work, one portion of the site said yes, another no. But that is a project for another day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.
Mike H.
Post-Delivery Feedback
Sep 27, 2024
I called tech support for help with the SoftRAID app, as some of the menu selections were grayed out. Tech support was very helpful and shortly I had the answer I needed. Once my Thunderblade was configured as RAID 5 I was delighted with the transfer speeds.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KenS.
Site Experience Feedback
Sep 17, 2024
Very positive and easy - no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KenS.
Post-Delivery Feedback
Sep 27, 2024
High quality product, spectacular performance!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you had a positive and easy shopping experience.
BlueRose
Site Experience Feedback
Sep 27, 2024
Overall great experience as usual. Some small website hang up during checkout with pages freezing, but nothing major.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad to hear that you found it easy to get all your questions answered in one place, and being local is a nice bonus. We're here to help whenever you need us!
Raj
Site Experience Feedback
Sep 27, 2024
first purchase looks fine but will know after i recieve it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.
Online Shopper
Site Experience Feedback
Sep 17, 2024
So simple- have purchased this before.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 27, 2024
Couldn’t be happier – thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that you found the process simple and that you’re a repeat customer.
Online Shopper
Site Experience Feedback
Sep 21, 2024
Never have been disappointed with my Purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust! We're thrilled to hear you've always been satisfied with your purchases. We look forward to serving you again! Don't hesitate to contact us with further questions, comments, or concerns. https:/...
Read full response »Gortex32
Site Experience Feedback
Sep 17, 2024
Macsales always has whet I need when I need it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gortex32
Post-Delivery Feedback
Sep 27, 2024
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- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled to hear that Macsales consistently meets your needs. We appreciate your support!
JBLur
Site Experience Feedback
Sep 27, 2024
Shipping price wasn't revealed until checkout
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We apologize for any inconvenience caused by the shipping cost not being visible until checkout. We’ll pass this along as we continuously work to improve our process for a smoother experience. If you h...
Read full response »Impact
Site Experience Feedback
Sep 27, 2024
No comment
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Online Shopper
Post-Delivery Feedback
Sep 26, 2024
After two days, the product is still functioning as advertised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Isaac
Site Experience Feedback
Sep 26, 2024
Great clearance section! Love peeking there for goodies...
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. It is great to hear that you are enjoying all of our products!
Online Shopper
Site Experience Feedback
Sep 26, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
dvest
Post-Delivery Feedback
Sep 26, 2024
I ordered an iMac computer and it was not configured as I ordered. I was given an RMA and a pre-paid UPS shipping label to return the computer for refund. I then re-ordered an iMac to be configured as I chose. That computer was shipped the next day configured exactly as ordered, so the mistake was corrected promptly and I am very satisfied with my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
cincenfield
Site Experience Feedback
Sep 26, 2024
Have always found what I needed at MacSales
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you are always able to find what you need with us!
Online Shopper
Site Experience Feedback
Sep 26, 2024
I think a site like OWC is important for apple/Mac lovers but don't enjoy the cost that comes with new apple products. OWC/Mac Sales site is very informative and I feel like the company is run by staff and management who are passionate about great products and reasonable price. Such a great resource, glad it's available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. It is always great to hear that our customers are enjoying our products and our people.
rdesign101
Site Experience Feedback
Sep 26, 2024
As a regular customer for many years, I always find what I need on the OWC MacSales.com website! I can always shop with confidence while getting great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you can always shop with us with confidence!
Roman
Site Experience Feedback
Sep 13, 2024
After checking the site multiple times over the past few months, finally the right used macbook pro 16inch became available. Site said there was one available so I finally purchased it. This particular laptop is necessary for me to do my contractor work. Now hopefully it ships without any issues and is as advertised.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Roman
Post-Delivery Feedback
Sep 26, 2024
Ordered a refurbished MacBook Pro in the configuration that matches what I already have as this one will be the backup to that one. Arrived on time, fired right up, then updated to Sequoia. In even better condition than I expected, so very happy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re glad you found the right MacBook Pro after your search. We’ll do our best to ensure it ships smoothly and meets your expectations.
Bri
Site Experience Feedback
Sep 26, 2024
The user experience of this website was easy to navigate and I was bale to find what I was looking for with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience on our site.