MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 681 - 700 of 5,831
Don’t give a damn
Post-Delivery Feedback
Sep 28, 2024
I hate surveys
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Miss C
Post-Delivery Feedback
Sep 28, 2024
Computer works well. Tried to contact customer service via email but it didn’t work. The Parellell offer I purchased was supposed to be $19 not $63. I was over charged.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »
Sam F
Site Experience Feedback
Sep 28, 2024
Love the sales and savings, wish there was information about OS compatibilities for the iPads, as in how far they can be updated or outdated. Fortunately for the product/app I use this iPad Air will work for me, can't beat the price.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you’re enjoying the sales and savings. We appreciate your suggestion about OS compatibility information for iPads and will take it into consideration for future updates. Happy to hear the iP...
Read full response »Philbert
Post-Delivery Feedback
Sep 28, 2024
I wasn't certain I would be able to find an enclosure so I could access a hard drive removed from a dead MacBook computer. OWC had exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lala
Site Experience Feedback
Sep 28, 2024
Always a great place to order my Apple related stuff. Never had a problem in all the years I've bought from OWC. Plus the prudcts are top notch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback! We’re thrilled to hear you’ve had such a positive experience over the years. Your support means a lot to us!
Online Shopper
Site Experience Feedback
Sep 28, 2024
Hopefully order will arrive and function well. Purchase was easy and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear the purchase process was easy. We hope your order arrives soon and works perfectly!
Alex
Site Experience Feedback
Sep 28, 2024
Price for item very reasonable.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found our pricing reasonable. We appreciate your support!
Jon
Post-Delivery Feedback
Sep 28, 2024
I’ve purchased two laptops from Mac sales among other computer parts. I’ve always been satisfied with the quality of each of the products. This site has been trustworthy over the years.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Maws
Site Experience Feedback
Sep 28, 2024
It works smoothly, I suggest you add shipping before checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thanks for the feedback! We're glad to hear it works smoothly for you. We appreciate your suggestion about adding shipping details before checkout and will consider it for future improvements!
CLS
Site Experience Feedback
Sep 18, 2024
Web site was appropriate for me
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
CLS
Post-Delivery Feedback
Sep 28, 2024
The ordering and shipping were as expected. However, what I received was a product that was, in my view, incomplete. I ordered an Apple watch. That, technically, is what I got. However, there was no band! There was no way to attach it to my wrist (save for duct tape)! Going out into the marketplace for the band would be further delay and negate the advertised savings. I was unhappy enough with OWC for failing to ship what I considered to be a complete product, that I chose to return it through your RMA process. I hope that goes well.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
From MacSales.com
We appreciate your feedback!
AClark
Site Experience Feedback
Sep 28, 2024
This company always has what I'm looking for. So much better than regular box stores. OWC always has a solution for an issue I'm facing in my creative career.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic review! We're thrilled to hear that OWC is your go-to for solutions in your creative career. We appreciate your support!
Jerry
Site Experience Feedback
Sep 13, 2024
use macbook pro bought from you 5 Years ago (2015 model) and it quit tonight due to hard drive crashing A new hard drive (2TB) cost 1/2 as much as the machine I ordered and it was no longer to be supported by Apple for upgades.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry
Post-Delivery Feedback
Sep 28, 2024
Great customer support. The only complaint is the delivery and UPS screwed tharthat up. NOT OWC!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. We’re sorry to hear about the hard drive failure on your MacBook Pro. We understand the frustration, especially with the cost of replacements and lack of support for older models. If you have any quest...
Read full response »Online Shopper
Post-Delivery Feedback
Sep 28, 2024
ordered iMac 27 and other items at the same time. The items did not arrive in one package or so and it came with 3 separate tracking numbers but the order status shows only one otherwise. That made confused and not only that but UPS requires a signature to receive item which I was not told at the beginning. I had to go to a local UPS pickup place and there I found that tracking number was only for a keyboard. Other 2 items were not able to be tracked since I was not given the tracking numbers of iMac and mouse. Upon arrival and plugged in, the screen showed round with slash sign and the nightmare started from here. The tech helped me but it took nearly 2 hours to correct the problem and I gave up. It did not fix the issue. On top of that, requested 8TB was not in the system. This was just so terrible. Also the mouse I ordered with came with pet hair and some dents on side. It was very very used condition. I did not complain it since I already gave up the quality of your service and products.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 2
- Customer Support: 3
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 28, 2024
Good products and video instructions.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
RICO
Site Experience Feedback
Sep 28, 2024
excellent service and products from my experience. Purchasing items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re glad to hear you’ve had an excellent experience with our service and products. We appreciate your support!
jai
Site Experience Feedback
Sep 28, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Scott
Site Experience Feedback
Sep 27, 2024
I have patronized OWC for over 30 years. I live locally so I have visited many times. Your products, service and customer care have always been exemplary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for being a loyal customer for over 30 years! We truly appreciate your support and are thrilled to hear that you’ve consistently had a great experience with our products and service. Your feedback means a lot to us!
Andy B
Site Experience Feedback
Sep 27, 2024
In the end, the product I wanted was out of stock, yet the chat rep helped understand what I needed to look for outside of the OWC world. So helpful I make sure I bought a few hundred buck of product here, even though my processor purchase was done elsewhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're sorry the product you initially wanted was out of stock, but we're thrilled to hear that our chat rep was able to guide you in the right direction, even if it meant looking elsewhere fo...
Read full response »MajMike
Site Experience Feedback
Sep 21, 2024
very easy to complete the many purchases I have made from MacSales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear that you've found the purchasing process easy with MacSales. Your continued support means a lot to us. If you ever need assistance or have questions, feel free to reach out!
Glow
Site Experience Feedback
Sep 27, 2024
Smooth experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.