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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 681 - 700 of 5,831

Don’t give a damn

Post-Delivery Feedback

Sep 28, 2024

I hate surveys

Miss C

Post-Delivery Feedback

Sep 28, 2024

Computer works well. Tried to contact customer service via email but it didn’t work. The Parellell offer I purchased was supposed to be $19 not $63. I was over charged.

Sam F

Site Experience Feedback

Sep 28, 2024

Love the sales and savings, wish there was information about OS compatibilities for the iPads, as in how far they can be updated or outdated. Fortunately for the product/app I use this iPad Air will work for me, can't beat the price.

From MacSales.com

Thank you for your feedback! We’re glad you’re enjoying the sales and savings. We appreciate your suggestion about OS compatibility information for iPads and will take it into consideration for future updates. Happy to hear the iP...

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Philbert

Post-Delivery Feedback

Sep 28, 2024

I wasn't certain I would be able to find an enclosure so I could access a hard drive removed from a dead MacBook computer. OWC had exactly what I needed.

Lala

Site Experience Feedback

Sep 28, 2024

Always a great place to order my Apple related stuff. Never had a problem in all the years I've bought from OWC. Plus the prudcts are top notch.

From MacSales.com

Thank you for the wonderful feedback! We’re thrilled to hear you’ve had such a positive experience over the years. Your support means a lot to us!

Online Shopper

Site Experience Feedback

Sep 28, 2024

Hopefully order will arrive and function well. Purchase was easy and straight forward

From MacSales.com

Thank you for your review! We're glad to hear the purchase process was easy. We hope your order arrives soon and works perfectly!

Alex

Site Experience Feedback

Sep 28, 2024

Price for item very reasonable.

From MacSales.com

Thank you for your feedback! We're glad to hear you found our pricing reasonable. We appreciate your support!

Jon

Post-Delivery Feedback

Sep 28, 2024

I’ve purchased two laptops from Mac sales among other computer parts. I’ve always been satisfied with the quality of each of the products. This site has been trustworthy over the years.

Maws

Site Experience Feedback

Sep 28, 2024

It works smoothly, I suggest you add shipping before checkout

From MacSales.com

Thanks for the feedback! We're glad to hear it works smoothly for you. We appreciate your suggestion about adding shipping details before checkout and will consider it for future improvements!

CLS

Site Experience Feedback

Sep 18, 2024

Web site was appropriate for me


Post-Delivery Feedback

Sep 28, 2024

The ordering and shipping were as expected. However, what I received was a product that was, in my view, incomplete. I ordered an Apple watch. That, technically, is what I got. However, there was no band! There was no way to attach it to my wrist (save for duct tape)! Going out into the marketplace for the band would be further delay and negate the advertised savings. I was unhappy enough with OWC for failing to ship what I considered to be a complete product, that I chose to return it through your RMA process. I hope that goes well.

From MacSales.com

We appreciate your feedback!

AClark

Site Experience Feedback

Sep 28, 2024

This company always has what I'm looking for. So much better than regular box stores. OWC always has a solution for an issue I'm facing in my creative career.

From MacSales.com

Thank you for the fantastic review! We're thrilled to hear that OWC is your go-to for solutions in your creative career. We appreciate your support!

Jerry

Site Experience Feedback

Sep 13, 2024

use macbook pro bought from you 5 Years ago (2015 model) and it quit tonight due to hard drive crashing A new hard drive (2TB) cost 1/2 as much as the machine I ordered and it was no longer to be supported by Apple for upgades.


Post-Delivery Feedback

Sep 28, 2024

Great customer support. The only complaint is the delivery and UPS screwed tharthat up. NOT OWC!!!

From MacSales.com

Thank you for your feedback. We’re sorry to hear about the hard drive failure on your MacBook Pro. We understand the frustration, especially with the cost of replacements and lack of support for older models. If you have any quest...

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Online Shopper

Post-Delivery Feedback

Sep 28, 2024

ordered iMac 27 and other items at the same time. The items did not arrive in one package or so and it came with 3 separate tracking numbers but the order status shows only one otherwise. That made confused and not only that but UPS requires a signature to receive item which I was not told at the beginning. I had to go to a local UPS pickup place and there I found that tracking number was only for a keyboard. Other 2 items were not able to be tracked since I was not given the tracking numbers of iMac and mouse. Upon arrival and plugged in, the screen showed round with slash sign and the nightmare started from here. The tech helped me but it took nearly 2 hours to correct the problem and I gave up. It did not fix the issue. On top of that, requested 8TB was not in the system. This was just so terrible. Also the mouse I ordered with came with pet hair and some dents on side. It was very very used condition. I did not complain it since I already gave up the quality of your service and products.

Online Shopper

Post-Delivery Feedback

Sep 28, 2024

Good products and video instructions.

RICO

Site Experience Feedback

Sep 28, 2024

excellent service and products from my experience. Purchasing items.

From MacSales.com

Thank you for your kind words! We’re glad to hear you’ve had an excellent experience with our service and products. We appreciate your support!

jai

Site Experience Feedback

Sep 28, 2024

Excellent

From MacSales.com

Thank you for the positive feedback!

Scott

Site Experience Feedback

Sep 27, 2024

I have patronized OWC for over 30 years. I live locally so I have visited many times. Your products, service and customer care have always been exemplary.

From MacSales.com

Thank you for being a loyal customer for over 30 years! We truly appreciate your support and are thrilled to hear that you’ve consistently had a great experience with our products and service. Your feedback means a lot to us!

Andy B

Site Experience Feedback

Sep 27, 2024

In the end, the product I wanted was out of stock, yet the chat rep helped understand what I needed to look for outside of the OWC world. So helpful I make sure I bought a few hundred buck of product here, even though my processor purchase was done elsewhere.

From MacSales.com

Thank you for sharing your experience! We're sorry the product you initially wanted was out of stock, but we're thrilled to hear that our chat rep was able to guide you in the right direction, even if it meant looking elsewhere fo...

Read full response »

MajMike

Site Experience Feedback

Sep 21, 2024

very easy to complete the many purchases I have made from MacSales.

From MacSales.com

Thank you for your kind words! We're thrilled to hear that you've found the purchasing process easy with MacSales. Your continued support means a lot to us. If you ever need assistance or have questions, feel free to reach out!

Glow

Site Experience Feedback

Sep 27, 2024

Smooth experience.

From MacSales.com

We appreciate your honest feedback.