MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 661 - 680 of 5,831
MacMan
Site Experience Feedback
Sep 30, 2024
It was fine. I had to do a few global searches, but I was able to find what I wanted.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you were able to find what you needed, even if it took a bit of searching. We appreciate your support!
Online Shopper
Site Experience Feedback
Sep 30, 2024
I provided the serial number, and the agent was able to provide to me the exact drive I need to bring my system back to life. How nice is that?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad our agent could assist you in finding the exact drive you needed. It’s great to hear your system is back up and running!
Online Shopper
Site Experience Feedback
Sep 13, 2024
I had an external Mercury Elite Pro Drive that failed and I needed a new drive. The old drive has been a headache ever since I bought it. I returned it several times and finally the drive was replaced in May of 2022 with a new drive put in an old enclosure. Since the original purchase was older than 3 years ago I had to buy a new drive! The website is fine. Glad the drive I am buying is on sale, but disappointed the old drive was not replaced under warranty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 30, 2024
Had hoped that OWC would repair/refurbish the drive this replaced, but would not as it was too old and had been repaired before by OWC; Some of its history was unavailable. So I repurchased which was reasonable but not what I expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience. We’re sorry to hear about the issues you faced with your Mercury Elite Pro Drive and understand your disappointment regarding the warranty situation. We’re glad you found a new drive on sale,...
Read full response »Owen
Site Experience Feedback
Sep 17, 2024
Always a pleasure to do business with your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Owen
Post-Delivery Feedback
Sep 30, 2024
Product was defective out of the box and had to be returned for repair or replacement. This was an inconvenience, but these things happen. I have been very happy with past purchases and I anticipate that I will be happy with this one once the problem has been resolved.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We always enjoy serving you, and we appreciate your continued support!
Memo
Site Experience Feedback
Sep 21, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Memo
Post-Delivery Feedback
Sep 30, 2024
All ok
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
mimi-maine
Site Experience Feedback
Sep 30, 2024
great cs rep in the chat helped me. I was recommended by tech support person at Apple Genius bar. great experience. like your how-to videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear our chat rep helped you and that you enjoyed the how-to videos. We appreciate your support and the recommendation from Apple!
Online Shopper
Post-Delivery Feedback
Sep 30, 2024
Issue was I could not unscrew the unit it was torque at factory so that Could able to open the cover that why call about I did send picture the small almost stripped not the thread just the head
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: 2
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 19, 2024
Website is pretty much explanatory. Ease of getting to a certain product through search engine. Wide variety of options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Sep 30, 2024
I’ve purchased many Products from Mac sales, including a mint refurbished iMac Pro. Thoroughly satisfied with all that I’ve purchased from them, including external hard drives. I haven’t been disappointed yet in any of their products and they stand behind their products guaranteed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that our website was working great for you and that you found a variety of options.
Rick
Post-Delivery Feedback
Sep 30, 2024
I didn't receive my order right away, so I checked with them and they said there was some prep work they had to do. I missed that on the order page, but that was ok. I had a little trouble with the setup of the unit, but their excellent tech support helped solve the problem.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MacGuru
Site Experience Feedback
Sep 22, 2024
Initial OWC landing site makes it easy to find a specific product, but a second step is need to pull up the search filters. For a online store, I would rather see the filters from the start. I dont want to have to click a random product to have to navigate there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MacGuru
Post-Delivery Feedback
Sep 30, 2024
Selling used items as new.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 5
- Full ratings for this review »
From MacSales.com
Thank you for your valuable feedback! We're glad to hear you find our landing page helpful for finding products. We understand that having search filters readily available would enhance your shopping experience. Your suggestion wi...
Read full response »Blorf
Site Experience Feedback
Sep 29, 2024
Easy, clear, trustworthy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We're thrilled to hear you found the process easy and trustworthy. We appreciate your support!
Rksj0000
Site Experience Feedback
Sep 29, 2024
I was able to find the items I needed quickly on the site, and the price was in line with what I expected to pay. I was not able to find these items on other sites (Amazon, Best Buy, etc).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you found what you needed quickly and at a fair price. We appreciate your support and look forward to working with you again!
Jenkinzo
Site Experience Feedback
Sep 29, 2024
I would appreciate more 3rd party transaction options like Zelle that have no transaction fee and guarantee security.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your suggestion! We appreciate your feedback and will consider offering more third-party transaction options like Zelle in the future. Your input is valuable to us!
AlGenius
Site Experience Feedback
Sep 29, 2024
Easy enough to order from my iPad.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that ordering from your iPad was easy. We appreciate your support!
Freddie
Site Experience Feedback
Sep 12, 2024
All went well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freddie
Post-Delivery Feedback
Sep 29, 2024
CF-e and SD memory cards, etc. All are functional at this time.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
We are glad to hear that your experience went well.
mike37815
Site Experience Feedback
Sep 29, 2024
Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback. We are glad to hear you had a seamless shopping experience with us!
Fishman
Site Experience Feedback
Sep 12, 2024
I have been purchasing Apple/Mac products from MacSales since 2000, when I purchased my first G4 Mac Tower computer from Apple. I have since purchased all upgrades to that computer to max it out. Purchased a Mac Pro in 2012 anf upgraded it to the max as well - all purchases through MacSales! Still using that one! I also purchased 3 Mac Minis from MacSales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fishman
Post-Delivery Feedback
Sep 29, 2024
I wanted a Mac Mini with the latest operating system in order to operate certain applications that get updated with every Mac OS. This particular application only works on Apple's latest three OS, and it is a vital application that use annually. So, as Apple OS systems are updated, and the application is only good on the latest three OS, I have to upgrade my Macs in order to use it. I have an older Mac Pro, but I have reached the limit of it's operating systems. So, the next best choice is to use a newer Mac Mini.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were satisfied with all of your purchases!
nampy
Site Experience Feedback
Sep 24, 2024
It was a smooth and easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nampy
Post-Delivery Feedback
Sep 29, 2024
Product availability was excellent. The delivered item was so well packed and exactly as I had ordered. An excellent company to deal with. They have the price and and the product you need.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you had a seamless shopping experience. We appreciate your support!
Online Shopper
Site Experience Feedback
Sep 29, 2024
Great company that has been in business for many many years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We appreciate your support and loyalty over the years. Here's to many more!
Jeff
Site Experience Feedback
Sep 29, 2024
None today.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you