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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 661 - 680 of 5,831

MacMan

Site Experience Feedback

Sep 30, 2024

It was fine. I had to do a few global searches, but I was able to find what I wanted.

From MacSales.com

Thank you for your feedback! We're glad you were able to find what you needed, even if it took a bit of searching. We appreciate your support!

Online Shopper

Site Experience Feedback

Sep 30, 2024

I provided the serial number, and the agent was able to provide to me the exact drive I need to bring my system back to life. How nice is that?

From MacSales.com

Thank you for your feedback! We're glad our agent could assist you in finding the exact drive you needed. It’s great to hear your system is back up and running!

Online Shopper

Site Experience Feedback

Sep 13, 2024

I had an external Mercury Elite Pro Drive that failed and I needed a new drive. The old drive has been a headache ever since I bought it. I returned it several times and finally the drive was replaced in May of 2022 with a new drive put in an old enclosure. Since the original purchase was older than 3 years ago I had to buy a new drive! The website is fine. Glad the drive I am buying is on sale, but disappointed the old drive was not replaced under warranty.


Post-Delivery Feedback

Sep 30, 2024

Had hoped that OWC would repair/refurbish the drive this replaced, but would not as it was too old and had been repaired before by OWC; Some of its history was unavailable. So I repurchased which was reasonable but not what I expected.

From MacSales.com

Thank you for sharing your experience. We’re sorry to hear about the issues you faced with your Mercury Elite Pro Drive and understand your disappointment regarding the warranty situation. We’re glad you found a new drive on sale,...

Read full response »

Owen

Site Experience Feedback

Sep 17, 2024

Always a pleasure to do business with your company.


Post-Delivery Feedback

Sep 30, 2024

Product was defective out of the box and had to be returned for repair or replacement. This was an inconvenience, but these things happen. I have been very happy with past purchases and I anticipate that I will be happy with this one once the problem has been resolved.

From MacSales.com

Thank you for your kind words! We always enjoy serving you, and we appreciate your continued support!

Memo

Site Experience Feedback

Sep 21, 2024

good


Post-Delivery Feedback

Sep 30, 2024

All ok

From MacSales.com

We appreciate your honest feedback.

mimi-maine

Site Experience Feedback

Sep 30, 2024

great cs rep in the chat helped me. I was recommended by tech support person at Apple Genius bar. great experience. like your how-to videos.

From MacSales.com

Thank you for your feedback! We're glad to hear our chat rep helped you and that you enjoyed the how-to videos. We appreciate your support and the recommendation from Apple!

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Issue was I could not unscrew the unit it was torque at factory so that Could able to open the cover that why call about I did send picture the small almost stripped not the thread just the head

Chris

Site Experience Feedback

Sep 19, 2024

Website is pretty much explanatory. Ease of getting to a certain product through search engine. Wide variety of options.


Post-Delivery Feedback

Sep 30, 2024

I’ve purchased many Products from Mac sales, including a mint refurbished iMac Pro. Thoroughly satisfied with all that I’ve purchased from them, including external hard drives. I haven’t been disappointed yet in any of their products and they stand behind their products guaranteed.

From MacSales.com

Thank you for the feedback. We are glad to hear that our website was working great for you and that you found a variety of options.

Rick

Post-Delivery Feedback

Sep 30, 2024

I didn't receive my order right away, so I checked with them and they said there was some prep work they had to do. I missed that on the order page, but that was ok. I had a little trouble with the setup of the unit, but their excellent tech support helped solve the problem.

MacGuru

Site Experience Feedback

Sep 22, 2024

Initial OWC landing site makes it easy to find a specific product, but a second step is need to pull up the search filters. For a online store, I would rather see the filters from the start. I dont want to have to click a random product to have to navigate there.


Post-Delivery Feedback

Sep 30, 2024

Selling used items as new.

From MacSales.com

Thank you for your valuable feedback! We're glad to hear you find our landing page helpful for finding products. We understand that having search filters readily available would enhance your shopping experience. Your suggestion wi...

Read full response »

Blorf

Site Experience Feedback

Sep 29, 2024

Easy, clear, trustworthy

From MacSales.com

Thank you for the great feedback! We're thrilled to hear you found the process easy and trustworthy. We appreciate your support!

Rksj0000

Site Experience Feedback

Sep 29, 2024

I was able to find the items I needed quickly on the site, and the price was in line with what I expected to pay. I was not able to find these items on other sites (Amazon, Best Buy, etc).

From MacSales.com

Thank you for your feedback! We're glad you found what you needed quickly and at a fair price. We appreciate your support and look forward to working with you again!

Jenkinzo

Site Experience Feedback

Sep 29, 2024

I would appreciate more 3rd party transaction options like Zelle that have no transaction fee and guarantee security.

From MacSales.com

Thank you for your suggestion! We appreciate your feedback and will consider offering more third-party transaction options like Zelle in the future. Your input is valuable to us!

AlGenius

Site Experience Feedback

Sep 29, 2024

Easy enough to order from my iPad.

From MacSales.com

Thank you for your feedback! We're glad to hear that ordering from your iPad was easy. We appreciate your support!

Freddie

Site Experience Feedback

Sep 12, 2024

All went well


Post-Delivery Feedback

Sep 29, 2024

CF-e and SD memory cards, etc. All are functional at this time.

From MacSales.com

We are glad to hear that your experience went well.

mike37815

Site Experience Feedback

Sep 29, 2024

Fast and easy.

From MacSales.com

Thank you for the fantastic feedback. We are glad to hear you had a seamless shopping experience with us!

Fishman

Site Experience Feedback

Sep 12, 2024

I have been purchasing Apple/Mac products from MacSales since 2000, when I purchased my first G4 Mac Tower computer from Apple. I have since purchased all upgrades to that computer to max it out. Purchased a Mac Pro in 2012 anf upgraded it to the max as well - all purchases through MacSales! Still using that one! I also purchased 3 Mac Minis from MacSales.


Post-Delivery Feedback

Sep 29, 2024

I wanted a Mac Mini with the latest operating system in order to operate certain applications that get updated with every Mac OS. This particular application only works on Apple's latest three OS, and it is a vital application that use annually. So, as Apple OS systems are updated, and the application is only good on the latest three OS, I have to upgrade my Macs in order to use it. I have an older Mac Pro, but I have reached the limit of it's operating systems. So, the next best choice is to use a newer Mac Mini.

From MacSales.com

Thank you for the feedback. We are glad to hear that you were satisfied with all of your purchases!

nampy

Site Experience Feedback

Sep 24, 2024

It was a smooth and easy experience.


Post-Delivery Feedback

Sep 29, 2024

Product availability was excellent. The delivered item was so well packed and exactly as I had ordered. An excellent company to deal with. They have the price and and the product you need.

From MacSales.com

Thank you for your feedback! We’re glad to hear you had a seamless shopping experience. We appreciate your support!

Online Shopper

Site Experience Feedback

Sep 29, 2024

Great company that has been in business for many many years

From MacSales.com

Thank you for your kind words! We appreciate your support and loyalty over the years. Here's to many more!

Jeff

Site Experience Feedback

Sep 29, 2024

None today.

From MacSales.com

Thank you