Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 641 - 660 of 5,831

Ourgain

Post-Delivery Feedback

Oct 01, 2024

Upgrade kit has everything I needed plus the YouTube video made the process seamless. Saved me hundreds of dollars I’m sure.

jessie v

Site Experience Feedback

Oct 01, 2024

Interaction was great. I was disappointed that the REDUCATION discount code expired, but it is okay. I had my street team code.

From MacSales.com

Thank you for the feedback. We are glad to hear that your interaction was great. We are sorry that your discount code expired and will pass that frustration along.

Kirk Voclain

Site Experience Feedback

Oct 01, 2024

Love the Used Equipment

From MacSales.com

Thank you! We're glad to hear you love our used equipment. We appreciate your support!

stevieb

Post-Delivery Feedback

Oct 01, 2024

I bought a used M1 MacBook Pro. I was tempted by the dock combo/MacBook Pro but didn’t realize the laptop had only two ports. Because I ordered the dock additionally I didn’t get the 20$ rebate. Had I known it had only two ports, I would have ordered it at the same moment. Note to marketing dept:this feature could have more attention drawn to it.

JW

Post-Delivery Feedback

Oct 01, 2024

There is no reason to buy from any other place than OWC!

TomToGo

Site Experience Feedback

Oct 01, 2024

I initially made an order and then rethought the matter. Those at support were very helpful in helping me get things turned around. I do believe I found just what I need at a great price!

From MacSales.com

Thank you for your feedback! We're glad our support team could assist you in making the right choice.

Rover

Site Experience Feedback

Oct 01, 2024

Eas: Needed an drive, went to find it, selected it, done! I don't buy from other sites, so I cannot say how easy yours is compared to the others, but they can't possibly make it easier to buy stuff.

From MacSales.com

Thank you for the fantastic feedback! We’re thrilled to hear you found the ordering process so easy. We appreciate your support and look forward to working with you again!

betterToUPGRADE

Site Experience Feedback

Oct 01, 2024

The specs were clearly stated, which was nice and make it easier to decide the product's compatibility. No complaints about the product itself. But the shipping fee was a little high, not that it's a deal breaker. So overall, the experience was very good.

From MacSales.com

Thank you for your thoughtful review! We're glad the clear specs helped you determine compatibility and that you’re satisfied with the product. We appreciate your feedback on the shipping fee and will take it into consideration. O...

Read full response »

KHarvey

Site Experience Feedback

Sep 20, 2024

The item I was searching for was easily found on the website and I was able to choose the config I wanted without any issues.

From MacSales.com

Thank you for your feedback! We're thrilled to hear that you found the item you were looking for easily and that selecting your configuration was a smooth process. We strive to make your shopping experience as straightforward as p...

Read full response »

EmmDee

Site Experience Feedback

Oct 01, 2024

My son did the original search for me. He has used your site previously. I added one item to the order and my shipping choice; still a fabulous price. Looking forward to receiving my new Mac. I am a traveler, mostly abroad. Had been wanting a newer lighter model to carry with me.

From MacSales.com

Thank you for sharing your experience! We're glad to hear you found a great price and that you're excited about your new Mac.

zman

Site Experience Feedback

Oct 01, 2024

Good stuff, I was waiting for this product to go on sale

From MacSales.com

Thank you for your feedback! We're glad you were able to catch the sale on the product you wanted

Christ-Follower

Site Experience Feedback

Sep 30, 2024

I know this site from church friend; good prices and reliable;

From MacSales.com

Thank you for your kind words! We're glad to hear you found us through your friend and appreciate your support. Happy shopping!

Mike

Site Experience Feedback

Sep 30, 2024

Website was mostly easy enough to follow and to get what I needed for the right computer model. Would have been nice, to have the option, to do a lookup on the Computer model and then display a list of upgrade parts.

From MacSales.com

Thank you for your feedback! We're glad to hear the website was mostly easy to navigate. Just to note, we do have a section on our website that allows you to search for upgrades by Mac model! You can go to this link https://eshop....

Read full response »

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Great products and quick delivery

VistaBrook

Site Experience Feedback

Sep 30, 2024

Got good help from tech support, Tiffany (not sure of name). The tech support phone help from macsales is invaluable! Website easy peasy.

From MacSales.com

Thank you for your feedback! We're glad to hear Tiffany provided you with great tech support and that you found our website easy to use. We appreciate your support!

Online Shopper

Site Experience Feedback

Sep 30, 2024

Dual interaction with a live person taking care of a funky order that I got . . . well taken care of and the reorder online which is always easy. - Just the last time somehow things went sideways - but all good now.

From MacSales.com

Thank you for your feedback! We're glad to hear that the dual interaction helped resolve your order issue and that reordering was easy. We appreciate your understanding and support!

Stephen

Post-Delivery Feedback

Sep 30, 2024

Great company. Thank you.

TS

Site Experience Feedback

Sep 30, 2024

I just talked to Tiffany in tech support about my last purchase, and before the new one.. and she answered every one of my questions and was really great to talk to!

From MacSales.com

Thank you for your feedback! We're glad to hear Tiffany provided excellent support and answered all your questions. We appreciate your kind words!

Mac’s on line

Site Experience Feedback

Sep 30, 2024

So far so good

From MacSales.com

Thank you for sharing your review. We are thrilled to hear you had a great shopping experience with us.

Joe

Site Experience Feedback

Sep 30, 2024

Easy to place orders, great customer service and tech support, delivering on time.

From MacSales.com

Thank you for the fantastic review! We're thrilled to hear you had a smooth ordering experience and received great support.