MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 641 - 660 of 5,831
Ourgain
Post-Delivery Feedback
Oct 01, 2024
Upgrade kit has everything I needed plus the YouTube video made the process seamless. Saved me hundreds of dollars I’m sure.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jessie v
Site Experience Feedback
Oct 01, 2024
Interaction was great. I was disappointed that the REDUCATION discount code expired, but it is okay. I had my street team code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your interaction was great. We are sorry that your discount code expired and will pass that frustration along.
Kirk Voclain
Site Experience Feedback
Oct 01, 2024
Love the Used Equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you! We're glad to hear you love our used equipment. We appreciate your support!
stevieb
Post-Delivery Feedback
Oct 01, 2024
I bought a used M1 MacBook Pro. I was tempted by the dock combo/MacBook Pro but didn’t realize the laptop had only two ports. Because I ordered the dock additionally I didn’t get the 20$ rebate. Had I known it had only two ports, I would have ordered it at the same moment. Note to marketing dept:this feature could have more attention drawn to it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JW
Post-Delivery Feedback
Oct 01, 2024
There is no reason to buy from any other place than OWC!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TomToGo
Site Experience Feedback
Oct 01, 2024
I initially made an order and then rethought the matter. Those at support were very helpful in helping me get things turned around. I do believe I found just what I need at a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad our support team could assist you in making the right choice.
Rover
Site Experience Feedback
Oct 01, 2024
Eas: Needed an drive, went to find it, selected it, done! I don't buy from other sites, so I cannot say how easy yours is compared to the others, but they can't possibly make it easier to buy stuff.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback! We’re thrilled to hear you found the ordering process so easy. We appreciate your support and look forward to working with you again!
betterToUPGRADE
Site Experience Feedback
Oct 01, 2024
The specs were clearly stated, which was nice and make it easier to decide the product's compatibility. No complaints about the product itself. But the shipping fee was a little high, not that it's a deal breaker. So overall, the experience was very good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your thoughtful review! We're glad the clear specs helped you determine compatibility and that you’re satisfied with the product. We appreciate your feedback on the shipping fee and will take it into consideration. O...
Read full response »KHarvey
Site Experience Feedback
Sep 20, 2024
The item I was searching for was easily found on the website and I was able to choose the config I wanted without any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear that you found the item you were looking for easily and that selecting your configuration was a smooth process. We strive to make your shopping experience as straightforward as p...
Read full response »EmmDee
Site Experience Feedback
Oct 01, 2024
My son did the original search for me. He has used your site previously. I added one item to the order and my shipping choice; still a fabulous price. Looking forward to receiving my new Mac. I am a traveler, mostly abroad. Had been wanting a newer lighter model to carry with me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad to hear you found a great price and that you're excited about your new Mac.
zman
Site Experience Feedback
Oct 01, 2024
Good stuff, I was waiting for this product to go on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you were able to catch the sale on the product you wanted
Christ-Follower
Site Experience Feedback
Sep 30, 2024
I know this site from church friend; good prices and reliable;
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're glad to hear you found us through your friend and appreciate your support. Happy shopping!
Mike
Site Experience Feedback
Sep 30, 2024
Website was mostly easy enough to follow and to get what I needed for the right computer model. Would have been nice, to have the option, to do a lookup on the Computer model and then display a list of upgrade parts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear the website was mostly easy to navigate. Just to note, we do have a section on our website that allows you to search for upgrades by Mac model! You can go to this link https://eshop....
Read full response »Online Shopper
Post-Delivery Feedback
Sep 30, 2024
Great products and quick delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
VistaBrook
Site Experience Feedback
Sep 30, 2024
Got good help from tech support, Tiffany (not sure of name). The tech support phone help from macsales is invaluable! Website easy peasy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear Tiffany provided you with great tech support and that you found our website easy to use. We appreciate your support!
Online Shopper
Site Experience Feedback
Sep 30, 2024
Dual interaction with a live person taking care of a funky order that I got . . . well taken care of and the reorder online which is always easy. - Just the last time somehow things went sideways - but all good now.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that the dual interaction helped resolve your order issue and that reordering was easy. We appreciate your understanding and support!
Stephen
Post-Delivery Feedback
Sep 30, 2024
Great company. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TS
Site Experience Feedback
Sep 30, 2024
I just talked to Tiffany in tech support about my last purchase, and before the new one.. and she answered every one of my questions and was really great to talk to!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear Tiffany provided excellent support and answered all your questions. We appreciate your kind words!
Mac’s on line
Site Experience Feedback
Sep 30, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your review. We are thrilled to hear you had a great shopping experience with us.
Joe
Site Experience Feedback
Sep 30, 2024
Easy to place orders, great customer service and tech support, delivering on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic review! We're thrilled to hear you had a smooth ordering experience and received great support.