Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 601 - 620 of 5,831

PeaceTek

Post-Delivery Feedback

Oct 05, 2024

These 'canister' Mac Pros are a great deal! I'm slowly replacing my 5,1 Mac Pros with these - quite the performance kick.

Krg

Site Experience Feedback

Oct 05, 2024

This site is good for mac parts and accessories

From MacSales.com

Thank you for your recommendation! We're happy to hear you find our site helpful for Mac parts and accessories!

JC

Site Experience Feedback

Oct 05, 2024

I came on the site and saw their sale for October. I needed a dock and some external storage solutions. I found the both and made a decision to purchase just one item today. I will come back for the other. The website is clear with the item descriptions and the sale conditions. Overall a good experience.

From MacSales.com

Thank you for your feedback! We’re glad you found what you needed during our October sale.

Pepper

Site Experience Feedback

Oct 05, 2024

It was very smooth

From MacSales.com

Thank you for taking the time to share your feedback. We are glad to hear you had a smooth shopping experience with us!

Kittastrophy

Site Experience Feedback

Sep 24, 2024

I needed a keyboard for less than new and quickly. MacSales could do both.

From MacSales.com

Thank you for your review! We're glad we could help you find a quality keyboard quickly and at a great price.

Online Shopper

Site Experience Feedback

Oct 04, 2024

Compared prices with others and I have ordered from you long time ago.....

From MacSales.com

Thank you for your continued trust in us! We’re glad to hear you found our prices competitive.

Tsupala

Site Experience Feedback

Oct 04, 2024

Mac Sales support team was very effective and helped me through the best decision. Much appreciated.

From MacSales.com

Thank you for your kind words! We’re delighted to hear our support team could assist you in making the best purchase decision.

Construction guy

Site Experience Feedback

Oct 04, 2024

I've had a 2016 MacBook pro for 8 years. Didn't want to pay 2024 prices for what worked just fine in 2016. I was glad to find that MacSales could provide what I liked best about the 2016 model at 2016 prices!

From MacSales.com

Thank you for your review! We’re thrilled to hear you found exactly what you needed at a great price!

AspiringAudiophile

Site Experience Feedback

Oct 04, 2024

Website interaction was fine. Straight forward. OWC has great customer service and products. My only issue is that I live in Chicago. I'm trying to get a Blu-ray disc burned for movie premiere happening tomorrow and would really love to just drive up to Woodstock to pickup the item. Instead I'm stuck purchasing the most expensive shipping option and just hoping it can get here soon enough to even attempt burning a Blu-ray disc. The customer sales rep said local pickup is not an option since Covid, but I think that really should be brought back. I could literally be there in less than an hour and be troubleshooting our disc burning issues this evening.

From MacSales.com

Thank you for your feedback! We're glad to hear you had a good experience with our website and customer service. We understand your frustration with the shipping situation and appreciate your suggestion about local pickup. We’ll p...

Read full response »

JB

Site Experience Feedback

Sep 28, 2024

went pretty smoothly


Post-Delivery Feedback

Oct 04, 2024

Product well described on the website with detailed specifications. Shipped on time and received on schedule

From MacSales.com

Thank you for taking the time to share your positive feedback. We are glad to hear you had a great shopping experience!

Mike

Site Experience Feedback

Sep 21, 2024

Good, it's a clear design, easy to get to the necessary parts. You know which parts and devices work for with macs. I've been going to you guys for personal and professional supplies for years/decades?


Post-Delivery Feedback

Oct 04, 2024

They made a mistake and sent me the wrong power adapter for the macbook. I contacted support and they are shipping me out a new adapter. Took 5 minutes. The mac was in great shape for a used item. The replacement battery came with clear instructions, was easy to install had all the necessary tools.

From MacSales.com

Thank you for the kind words! We’re glad to hear that our clear design and compatibility information have made your shopping experience easier. We appreciate your loyalty over the years and look forward to continuing to support yo...

Read full response »

PeterO

Site Experience Feedback

Sep 25, 2024

All good - very easy to use. The note about free shipping is a little deceiving though - it only appears to be 'free' if picked up from the warehouse. I understand shipping is never free, so it seemed weird to see that note - all the available shipping options included some level of an extra cost.

From MacSales.com

Thank you for the feedback. We are glad to hear that you enjoyed the website. We will pass along your frustration regarding the free shipping. We do have free shipping but a price point must be met and not all items qualify.

Grandmama

Site Experience Feedback

Oct 04, 2024

Great interaction, at a friend's recommendation.

From MacSales.com

Thank you for the kind words! We're glad you had a great experience and appreciate your friend's recommendation.

Diggy

Site Experience Feedback

Oct 04, 2024

Been with you guys forever.

From MacSales.com

Thank you for your loyalty! We truly appreciate your continued support and look forward to serving you for many more years to come!

Dtc

Site Experience Feedback

Sep 29, 2024

No complaints


Post-Delivery Feedback

Oct 04, 2024

Smooth transaction

From MacSales.com

Thank you for the positive feedback!

Dave

Post-Delivery Feedback

Oct 04, 2024

They had what I needed. It was a good price. Fast shipping. If I need another one I’ll be back.

Aussie Self Made

Site Experience Feedback

Oct 04, 2024

I have purchased devices many years ago and soft raid was included with my purchase I need to upgrade my soft raid can you provide me with the upgrade process. Thanks.

From MacSales.com

Thank you for reaching out! We’re happy to assist with your SoftRAID upgrade. Please reach out to our support team directly, and they’ll guide you through the upgrade process. You can also visit our website where upgrade options a...

Read full response »

K

Site Experience Feedback

Oct 03, 2024

Solid

From MacSales.com

Thank you for the feedback.

Bill

Site Experience Feedback

Oct 03, 2024

Great purchase experience - could not be faster to complete the order without any questions left unanswered.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you had a good purchase experience and that you got all of your questions answered.

EarlBob

Post-Delivery Feedback

Oct 03, 2024

I look to MacSales for recycled items and enhancement kits and tools - I have had almost uniformly good results at what I consider fair prices