MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 601 - 620 of 5,831
PeaceTek
Post-Delivery Feedback
Oct 05, 2024
These 'canister' Mac Pros are a great deal! I'm slowly replacing my 5,1 Mac Pros with these - quite the performance kick.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Krg
Site Experience Feedback
Oct 05, 2024
This site is good for mac parts and accessories
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your recommendation! We're happy to hear you find our site helpful for Mac parts and accessories!
JC
Site Experience Feedback
Oct 05, 2024
I came on the site and saw their sale for October. I needed a dock and some external storage solutions. I found the both and made a decision to purchase just one item today. I will come back for the other. The website is clear with the item descriptions and the sale conditions. Overall a good experience.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you found what you needed during our October sale.
Pepper
Site Experience Feedback
Oct 05, 2024
It was very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your feedback. We are glad to hear you had a smooth shopping experience with us!
Kittastrophy
Site Experience Feedback
Sep 24, 2024
I needed a keyboard for less than new and quickly. MacSales could do both.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad we could help you find a quality keyboard quickly and at a great price.
Online Shopper
Site Experience Feedback
Oct 04, 2024
Compared prices with others and I have ordered from you long time ago.....
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in us! We’re glad to hear you found our prices competitive.
Tsupala
Site Experience Feedback
Oct 04, 2024
Mac Sales support team was very effective and helped me through the best decision. Much appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re delighted to hear our support team could assist you in making the best purchase decision.
Construction guy
Site Experience Feedback
Oct 04, 2024
I've had a 2016 MacBook pro for 8 years. Didn't want to pay 2024 prices for what worked just fine in 2016. I was glad to find that MacSales could provide what I liked best about the 2016 model at 2016 prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re thrilled to hear you found exactly what you needed at a great price!
AspiringAudiophile
Site Experience Feedback
Oct 04, 2024
Website interaction was fine. Straight forward. OWC has great customer service and products. My only issue is that I live in Chicago. I'm trying to get a Blu-ray disc burned for movie premiere happening tomorrow and would really love to just drive up to Woodstock to pickup the item. Instead I'm stuck purchasing the most expensive shipping option and just hoping it can get here soon enough to even attempt burning a Blu-ray disc. The customer sales rep said local pickup is not an option since Covid, but I think that really should be brought back. I could literally be there in less than an hour and be troubleshooting our disc burning issues this evening.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you had a good experience with our website and customer service. We understand your frustration with the shipping situation and appreciate your suggestion about local pickup. We’ll p...
Read full response »JB
Site Experience Feedback
Sep 28, 2024
went pretty smoothly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
JB
Post-Delivery Feedback
Oct 04, 2024
Product well described on the website with detailed specifications. Shipped on time and received on schedule
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your positive feedback. We are glad to hear you had a great shopping experience!
Mike
Site Experience Feedback
Sep 21, 2024
Good, it's a clear design, easy to get to the necessary parts. You know which parts and devices work for with macs. I've been going to you guys for personal and professional supplies for years/decades?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 04, 2024
They made a mistake and sent me the wrong power adapter for the macbook. I contacted support and they are shipping me out a new adapter. Took 5 minutes. The mac was in great shape for a used item. The replacement battery came with clear instructions, was easy to install had all the necessary tools.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the kind words! We’re glad to hear that our clear design and compatibility information have made your shopping experience easier. We appreciate your loyalty over the years and look forward to continuing to support yo...
Read full response »PeterO
Site Experience Feedback
Sep 25, 2024
All good - very easy to use. The note about free shipping is a little deceiving though - it only appears to be 'free' if picked up from the warehouse. I understand shipping is never free, so it seemed weird to see that note - all the available shipping options included some level of an extra cost.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoyed the website. We will pass along your frustration regarding the free shipping. We do have free shipping but a price point must be met and not all items qualify.
Grandmama
Site Experience Feedback
Oct 04, 2024
Great interaction, at a friend's recommendation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the kind words! We're glad you had a great experience and appreciate your friend's recommendation.
Diggy
Site Experience Feedback
Oct 04, 2024
Been with you guys forever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your loyalty! We truly appreciate your continued support and look forward to serving you for many more years to come!
Dtc
Site Experience Feedback
Sep 29, 2024
No complaints
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dtc
Post-Delivery Feedback
Oct 04, 2024
Smooth transaction
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Dave
Post-Delivery Feedback
Oct 04, 2024
They had what I needed. It was a good price. Fast shipping. If I need another one I’ll be back.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Aussie Self Made
Site Experience Feedback
Oct 04, 2024
I have purchased devices many years ago and soft raid was included with my purchase I need to upgrade my soft raid can you provide me with the upgrade process. Thanks.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for reaching out! We’re happy to assist with your SoftRAID upgrade. Please reach out to our support team directly, and they’ll guide you through the upgrade process. You can also visit our website where upgrade options a...
Read full response »K
Site Experience Feedback
Oct 03, 2024
Solid
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Bill
Site Experience Feedback
Oct 03, 2024
Great purchase experience - could not be faster to complete the order without any questions left unanswered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had a good purchase experience and that you got all of your questions answered.
EarlBob
Post-Delivery Feedback
Oct 03, 2024
I look to MacSales for recycled items and enhancement kits and tools - I have had almost uniformly good results at what I consider fair prices
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »