MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 561 - 580 of 5,831
Brian
Post-Delivery Feedback
Oct 09, 2024
Missing the screws for mounting hard drives in the enclosure despite installation video that stated screws were included for both SSDs and 3.5 HDs. i had to purchase from McMaster.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Zounds
Site Experience Feedback
Oct 08, 2024
I had some issues with my last OWC purchase. OWC went out of their way to make it right, and I appreciated that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your understanding! We’re glad to hear that we could make things right for you.
Tsupala
Site Experience Feedback
Oct 08, 2024
Clear presentation and information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found our presentation and information clear.
Gordie
Site Experience Feedback
Oct 08, 2024
Excellent site. Excellent tech service. Excellent products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic review! We're thrilled to hear you’re happy with our site, tech service, and products. Your support means a lot to us!
NoHo Ron
Post-Delivery Feedback
Oct 08, 2024
I found what I needed quickly. There were a few price options too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
nuvo
Site Experience Feedback
Oct 08, 2024
the website is good - product option for used product very good - customer service when wanting to speak with a tech savvy person in the know - not so good - bad even - the text chat is just okay
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you found our website and product options helpful. We appreciate your honesty about the customer service experience and will work to improve that aspect.
ChasR
Site Experience Feedback
Oct 08, 2024
I found it easy to use and checkout. Also, I am pleased with the price. Having ordered from you before, I'm confident the quality is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you found the site easy to use and are happy with the price. Your confidence in our quality means a lot to us!
Helpful and professional.
Post-Delivery Feedback
Oct 08, 2024
We reached out to find replacement parts for our Thunderbay 4 unit and spoke to Rosanne who was patient and able to find exactly what we were looking for. We are very pleased with the courtesy and professionalism we experience and will continue to rely on OWC/MacSales for our computing needs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jason M.
Post-Delivery Feedback
Oct 08, 2024
The OWC Express 1M2 is an amazing product! It's small, only requires one cable, fits nicely on top of my Mac Studio, has plenty of storage (8 TB), and is very performant. Though it's a little on the pricey side, it's hopefully the last external hard drive I'll buy for my Mac (I already have a backup disk). Plus, I upgrade my Mac every couple of years so I don't have to migrate my data, just plug it in to the new Mac and I'm off to the races. The only negative thing and this can probably be avoided, I formatted my disk with Disk Utility so I could use APFS with encryption. Before you do that, be sure to copy the OWC utility on to your Mac. I wanted to use the custom icon with my disk, which is only available in that utility. OWC hasn't added it to their disk icons page yet. I tried to reach out to their Support team but that seems to have gone into a black hole.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Arnold C
Site Experience Feedback
Oct 07, 2024
It was fine. Went to sales chat to ask at what point free shipping became available (answer: $99 and above). In general, your products are excellent. Finding the exact product I'm looking for can be a challenge.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re glad to hear you found our sales chat helpful and that you enjoy our products. We appreciate your feedback on the product search, and we'll keep working to improve that experience!
J.B.
Site Experience Feedback
Oct 07, 2024
It is extremely unclear on when the time cutoff for same day shipping actually is, even with expedited and priority shipping. I don't know if I payed twice as much for my shipping unnecessarily.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We apologize for the confusion regarding the shipping cutoffs. We appreciate your input. We would like to point out that most orders placed by 6:40PM CST can be shipped same day. It also depends on the...
Read full response »Jojo kuo
Site Experience Feedback
Oct 07, 2024
This was very fast and at good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're thrilled to hear you had a fast and affordable experience
Adranreedy4you
Site Experience Feedback
Oct 07, 2024
this web site is good to purchasing your items
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you find our website helpful for your purchases.
Paul
Site Experience Feedback
Oct 07, 2024
This has nothing to do with the website, but EVERYTHING to do with OWC. I have purchased several items that seem to go South about ten days after the warranty expires. In the current case, I was told that the DVD/Blu-Ray/Writer mechanism was at fault; not the enclosure… It turns out that the ENCLOSURE is delivering fluctuating voltage and bad SATA communication, so it is the ENCLOSURE that is the problem, even though I kept purchasing mechanisms. I don't think that it's fair that I should have to eat the cost of the mechanisms AND the new enclosure, and think that OWC policy on these matters should be on a case-by-case basis.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for sharing your concerns. We understand your frustration with the situation and appreciate your feedback regarding our warranty policy.
Online Shopper
Site Experience Feedback
Oct 07, 2024
Logged in, but login was lost when checking out, so I had to login again. Otherwise no problems.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re sorry to hear about the login issue during checkout. We appreciate you bringing it to our attention and are glad to hear everything else went smoothly!
Andy A
Post-Delivery Feedback
Oct 07, 2024
We keep electronics for a long time. Inevitably they require new batteries (laptops, phones, cameras, etc.). I have found most aftermarket batteries do not come close to OEM performance. However, the OWC/MacSales laptop replacement batteries have repeatedly exceeded the performance of OEM batteries and brought new life to equipment. I have been very impressed with the products (batteries particularly) and the tutorial videos for installation that MacSales provides and I will continue to use them and refer others to their store.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RJG
Site Experience Feedback
Oct 01, 2024
Great company, Great service - I recommend OWC highly !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJG
Post-Delivery Feedback
Oct 07, 2024
I think the best way to describe the relationship I have with OWC is - dependability. Your products are always top notch and durable. OWC has affordable solutions - like the mercury elite pro dual I just bought. Long story short -My 2010 Mac Pro died unexpectedly. It wasn't the long slow dramatic death I was hoping for. I had to keep going so I bought the latest MacBook Pro. I still needed a way to access the drives from the now deceased Mac Pro. The Mercury Elite pro was the perfect affordable solution. (Now that I am broke !) Thanks to the team at OWC who got it shipped to me in no time. Cheers, RJG
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the amazing review! We appreciate your recommendation and are thrilled to hear you had a great experience with us!
Mitch
Post-Delivery Feedback
Oct 07, 2024
MacSales.com is the place to go for great deals. I needed another MacBook in a hurry and didn’t want to pay thousands for one. Instead, I got a great laptop computer for a few hundred dollars. It was a great deal and a great experience. Low price and fast delivery! The best of both worlds! I am totally satisfied!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Brad McPickles
Site Experience Feedback
Oct 07, 2024
Website was a little difficult to navigate. I wish there was more organization on the enclosures page. I still found what I needed though, no biggie
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 3
- Full ratings for this review »
From MacSales.com
Thank you for your input! We’re glad you found what you needed, even with the navigation challenges. We appreciate your suggestion for better organization and will consider it for future updates!
Joyanon
Site Experience Feedback
Oct 06, 2024
Good interaction. Sometimes can’t find the exact product I’m looking for but I can always come back and check again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you had a good interaction. We appreciate your patience, and we’re always here if you want to check back for the perfect product!