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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 28, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 561 - 580 of 5,831

Brian

Post-Delivery Feedback

Oct 09, 2024

Missing the screws for mounting hard drives in the enclosure despite installation video that stated screws were included for both SSDs and 3.5 HDs. i had to purchase from McMaster.

Zounds

Site Experience Feedback

Oct 08, 2024

I had some issues with my last OWC purchase. OWC went out of their way to make it right, and I appreciated that.

From MacSales.com

Thank you for your understanding! We’re glad to hear that we could make things right for you.

Tsupala

Site Experience Feedback

Oct 08, 2024

Clear presentation and information.

From MacSales.com

Thank you for your feedback! We're glad to hear you found our presentation and information clear.

Gordie

Site Experience Feedback

Oct 08, 2024

Excellent site. Excellent tech service. Excellent products!

From MacSales.com

Thank you for the fantastic review! We're thrilled to hear you’re happy with our site, tech service, and products. Your support means a lot to us!

NoHo Ron

Post-Delivery Feedback

Oct 08, 2024

I found what I needed quickly. There were a few price options too.

nuvo

Site Experience Feedback

Oct 08, 2024

the website is good - product option for used product very good - customer service when wanting to speak with a tech savvy person in the know - not so good - bad even - the text chat is just okay

From MacSales.com

Thank you for your feedback! We're glad you found our website and product options helpful. We appreciate your honesty about the customer service experience and will work to improve that aspect.

ChasR

Site Experience Feedback

Oct 08, 2024

I found it easy to use and checkout. Also, I am pleased with the price. Having ordered from you before, I'm confident the quality is good.

From MacSales.com

Thank you for your feedback! We’re glad to hear you found the site easy to use and are happy with the price. Your confidence in our quality means a lot to us!

Helpful and professional.

Post-Delivery Feedback

Oct 08, 2024

We reached out to find replacement parts for our Thunderbay 4 unit and spoke to Rosanne who was patient and able to find exactly what we were looking for. We are very pleased with the courtesy and professionalism we experience and will continue to rely on OWC/MacSales for our computing needs.

Jason M.

Post-Delivery Feedback

Oct 08, 2024

The OWC Express 1M2 is an amazing product! It's small, only requires one cable, fits nicely on top of my Mac Studio, has plenty of storage (8 TB), and is very performant. Though it's a little on the pricey side, it's hopefully the last external hard drive I'll buy for my Mac (I already have a backup disk). Plus, I upgrade my Mac every couple of years so I don't have to migrate my data, just plug it in to the new Mac and I'm off to the races. The only negative thing and this can probably be avoided, I formatted my disk with Disk Utility so I could use APFS with encryption. Before you do that, be sure to copy the OWC utility on to your Mac. I wanted to use the custom icon with my disk, which is only available in that utility. OWC hasn't added it to their disk icons page yet. I tried to reach out to their Support team but that seems to have gone into a black hole.

Arnold C

Site Experience Feedback

Oct 07, 2024

It was fine. Went to sales chat to ask at what point free shipping became available (answer: $99 and above). In general, your products are excellent. Finding the exact product I'm looking for can be a challenge.

From MacSales.com

Thank you for your review! We’re glad to hear you found our sales chat helpful and that you enjoy our products. We appreciate your feedback on the product search, and we'll keep working to improve that experience!

J.B.

Site Experience Feedback

Oct 07, 2024

It is extremely unclear on when the time cutoff for same day shipping actually is, even with expedited and priority shipping. I don't know if I payed twice as much for my shipping unnecessarily.

From MacSales.com

Thank you for your feedback! We apologize for the confusion regarding the shipping cutoffs. We appreciate your input. We would like to point out that most orders placed by 6:40PM CST can be shipped same day. It also depends on the...

Read full response »

Jojo kuo

Site Experience Feedback

Oct 07, 2024

This was very fast and at good price

From MacSales.com

Thank you for your review! We're thrilled to hear you had a fast and affordable experience

Adranreedy4you

Site Experience Feedback

Oct 07, 2024

this web site is good to purchasing your items

From MacSales.com

Thank you for your feedback! We're glad you find our website helpful for your purchases.

Paul

Site Experience Feedback

Oct 07, 2024

This has nothing to do with the website, but EVERYTHING to do with OWC. I have purchased several items that seem to go South about ten days after the warranty expires. In the current case, I was told that the DVD/Blu-Ray/Writer mechanism was at fault; not the enclosure… It turns out that the ENCLOSURE is delivering fluctuating voltage and bad SATA communication, so it is the ENCLOSURE that is the problem, even though I kept purchasing mechanisms. I don't think that it's fair that I should have to eat the cost of the mechanisms AND the new enclosure, and think that OWC policy on these matters should be on a case-by-case basis.

From MacSales.com

Thank you for sharing your concerns. We understand your frustration with the situation and appreciate your feedback regarding our warranty policy.

Online Shopper

Site Experience Feedback

Oct 07, 2024

Logged in, but login was lost when checking out, so I had to login again. Otherwise no problems.

From MacSales.com

Thank you for your feedback! We’re sorry to hear about the login issue during checkout. We appreciate you bringing it to our attention and are glad to hear everything else went smoothly!

Andy A

Post-Delivery Feedback

Oct 07, 2024

We keep electronics for a long time. Inevitably they require new batteries (laptops, phones, cameras, etc.). I have found most aftermarket batteries do not come close to OEM performance. However, the OWC/MacSales laptop replacement batteries have repeatedly exceeded the performance of OEM batteries and brought new life to equipment. I have been very impressed with the products (batteries particularly) and the tutorial videos for installation that MacSales provides and I will continue to use them and refer others to their store.

RJG

Site Experience Feedback

Oct 01, 2024

Great company, Great service - I recommend OWC highly !


Post-Delivery Feedback

Oct 07, 2024

I think the best way to describe the relationship I have with OWC is - dependability. Your products are always top notch and durable. OWC has affordable solutions - like the mercury elite pro dual I just bought. Long story short -My 2010 Mac Pro died unexpectedly. It wasn't the long slow dramatic death I was hoping for. I had to keep going so I bought the latest MacBook Pro. I still needed a way to access the drives from the now deceased Mac Pro. The Mercury Elite pro was the perfect affordable solution. (Now that I am broke !) Thanks to the team at OWC who got it shipped to me in no time. Cheers, RJG

From MacSales.com

Thank you for the amazing review! We appreciate your recommendation and are thrilled to hear you had a great experience with us!

Mitch

Post-Delivery Feedback

Oct 07, 2024

MacSales.com is the place to go for great deals. I needed another MacBook in a hurry and didn’t want to pay thousands for one. Instead, I got a great laptop computer for a few hundred dollars. It was a great deal and a great experience. Low price and fast delivery! The best of both worlds! I am totally satisfied!

Brad McPickles

Site Experience Feedback

Oct 07, 2024

Website was a little difficult to navigate. I wish there was more organization on the enclosures page. I still found what I needed though, no biggie

From MacSales.com

Thank you for your input! We’re glad you found what you needed, even with the navigation challenges. We appreciate your suggestion for better organization and will consider it for future updates!

Joyanon

Site Experience Feedback

Oct 06, 2024

Good interaction. Sometimes can’t find the exact product I’m looking for but I can always come back and check again.

From MacSales.com

Thank you for your feedback! We’re glad you had a good interaction. We appreciate your patience, and we’re always here if you want to check back for the perfect product!