MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 581 - 600 of 5,831
Carl
Post-Delivery Feedback
Oct 06, 2024
You have found my price point.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jeff
Site Experience Feedback
Oct 06, 2024
Good products. Streamlined process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We're glad you liked our products and found the ordering process easy.
Fish
Site Experience Feedback
Oct 06, 2024
On a scale of beefs and bouquets, my experience tilts steeply to the bouquet side. Indeed, there are no beef(s).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the delightful review! We’re thrilled to hear your experience is all bouquets and no beefs!
Ian
Post-Delivery Feedback
Oct 06, 2024
Had to find my own power cable
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mac
Post-Delivery Feedback
Oct 05, 2024
The delivery process compared to B+H is much slower and using USPS is not as reliable in our area. However things arrived at expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
kit
Site Experience Feedback
Oct 05, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback!
GLS
Site Experience Feedback
Oct 05, 2024
Website is very easy to use; however, when I search for a specific product, I would prefer to be shown that exact product rather than a list of semi-related information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you find the website easy to use. We appreciate your suggestion for improving search results and will take it into consideration.
MT
Post-Delivery Feedback
Oct 05, 2024
Smooth transaction.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
Was looking for a cheap mini to replace my failing mac mini. Found one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad you found a replacement for your Mac Mini.
Online Shopper
Site Experience Feedback
Oct 05, 2024
Easy sale sale. No issues whatsoever. I guess if I had to find something to pick on Id say update the website. But it really dosent need to be done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear the sale went smoothly. We appreciate your suggestion about the website and will keep it in mind.
gecko1
Site Experience Feedback
Oct 05, 2024
Had a little difficulty on the screen that requested name, address, etc. Couldn't figure out what the problem was to get to next screen. Closed session and tried again successfully
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you were able to complete your order on your second attempt. If you ever encounter any issues, don’t hesitate to reach out for assistance!
Marvo
Site Experience Feedback
Oct 05, 2024
i love owc i have been using your products for many years . i am a "Mac Head"
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your support! We’re thrilled to have you as part of the OWC family.
OldMac-er
Site Experience Feedback
Oct 05, 2024
No problem. I like this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the support and positive feedback!
J.K. Gibson
Site Experience Feedback
Oct 05, 2024
I have been using OWC since at least the year 2000. I worked as an IT director in marketing and advertising and it was dominated by Apple. OWC's offerings were usually bettern than Apple, and cheaper than the parts they replaced. I continue to use OWC because of their reputation and their offerings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your long-standing support! We’re thrilled to hear that you’ve had a positive experience with us since 2000. Your loyalty means a lot, and we’re glad to be your go-to for quality Apple parts!
Bubba
Site Experience Feedback
Oct 05, 2024
Everything was great except you ought to have Apple Pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback with us. We do accept Apple Pay as a payment method!
Online Shopper
Post-Delivery Feedback
Oct 05, 2024
Very happy with this order and have had good expierece in the past
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
smooth as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We are thrilled to hear you had another seamless shopping experience!
Online Shopper
Site Experience Feedback
Oct 05, 2024
The experience was fine; I will know more when the product arrives. I am a bit nervous because the last order was cancelled and is still "pending" in my bank account. With a used product I don't know if I'm happy until I get it.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for your review! We appreciate your honesty and understand your concerns. If you have any questions about your current order or the pending charge, please don’t hesitate to reach out. We hope you’ll be satisfied with the...
Read full response »Nokomis
Site Experience Feedback
Oct 05, 2024
Good experience, as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We are thrilled you had another great shopping experience with us!
Tori’s dad
Site Experience Feedback
Sep 25, 2024
The interaction has been great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tori’s dad
Post-Delivery Feedback
Oct 05, 2024
I hope to replace the battery in my wife’s laptop today after watching the install video, it is classed as advanced and since I’m advanced in age it should be a piece of cake. The install videos from the site are great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.