MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 21 - 40 of 5,842
s.
Site Experience Feedback
Nov 24, 2024
Great transaction!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buzz
Site Experience Feedback
Nov 13, 2024
Good price on a product that might be discontinued.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Hahavishnu
Post-Delivery Feedback
Nov 24, 2024
Always the best quality, prices and support
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nell
Site Experience Feedback
Nov 24, 2024
I was glad you had the product I needed (HDMI to mini DisplayPort). I was disappointed you only had one option. I was glad it was cheaper than my local retailer - even with shipping.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
mawong
Site Experience Feedback
Nov 16, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mawong
Post-Delivery Feedback
Nov 24, 2024
Prompt delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Danny
Site Experience Feedback
Nov 24, 2024
Nine months ago, I ordered a replacement SSD for my computer from OWC. I was a bit anxious to do the install, but between the complete tool kit that accompanied the SSD and the YouTube video, it was a breeze. So, when I needed this new battery for the same device, I went directly to OWC to purchase their product based on my experience with the SSD.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OldGuyinKC
Site Experience Feedback
Nov 14, 2024
My first purchase from MacSales so don’t have much to offer at this point. The website was good, easy to navigate and had things I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
OldGuyinKC
Post-Delivery Feedback
Nov 24, 2024
A first time buyer. Turned out to be a great experience from beginning to end. The web site is excellent with easy navigation and selection. OWC has an excellent selection of items at competitive prices. My iPad arrived earlier than UPS originally estimated and is exactly as described in the ad. It easily connected to services so I didn’t need OWC support services. Looks and works great, thanks.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that your first purchase went well!
Scott T
Post-Delivery Feedback
Nov 24, 2024
The SSD I purchased to replace the HDD in my 2019 iMac was just the thing I needed! My iMac is noticeably faster, and running like it’s brand new! The video instructions on how to replace the drive were easy to follow, and I was able to do the entire repair job myself. The kit is a must, has nearly everything necessary to do the replacement (I needed a T6 torx as well), and the replacement adhesive strips were perfectly sized. Just make sure to let the iMac sit face-down on the screen for a few hours after reinstall to let the adhesive bond set up well. Overall, was a great experience, and because of the price, the shipping was free, making it even better!! I definitely recommend getting replacement SSDs for Macs from MacSales — you won’t regret it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
fotofill
Site Experience Feedback
Nov 17, 2024
Its always easy at OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fotofill
Post-Delivery Feedback
Nov 23, 2024
OWC will take care of whatever you need.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.
Fowl56
Site Experience Feedback
Nov 23, 2024
I had a great experience with Mac sales today no bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roanokie
Site Experience Feedback
Nov 23, 2024
Proof is yet to be seen when product arrives
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
JD
Site Experience Feedback
Nov 05, 2024
Excellent selections & good prices
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Post-Delivery Feedback
Nov 23, 2024
Good product selection & availability
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We're so glad to hear that you’re happy with our selection and pricing. We strive to offer the best value and a wide variety of options for our customers.
Django
Site Experience Feedback
Nov 23, 2024
Okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MiDi Man
Site Experience Feedback
Nov 23, 2024
Great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J3
Site Experience Feedback
Nov 23, 2024
IT WENT VERY SMOOTHLY. THANKS.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Cvreeland
Site Experience Feedback
Nov 23, 2024
Easy to drill down on the filters to find the frive I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MikeG123
Site Experience Feedback
Nov 23, 2024
Needed a new hard drive for a 2011 iMac. The instructional video and the fact the hard drive comes pre-loaded drove me to purchase from OWC directly even though cheaper products are available on Amazon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rudeboy52
Site Experience Feedback
Nov 15, 2024
researched site for 2 weeks while pondering new Mac Mini purchase. Complete specs summaries let me select best item at best price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rudeboy52
Post-Delivery Feedback
Nov 23, 2024
Bought a new Mac and needed a USB hub and external backup drive. OWC website provided all the specs and physical dimensions to allow me to choose the best product. Ordering via credit card was easy. Product arrived in 2 business days. Products are working as expected. Another satisfied purchase of many.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We’re so glad to hear that you found the detailed specs and product summaries helpful in making your decision! It’s great to know that you were able to find the best Mac Mini option at the best price after your research. If you ne...
Read full response »Bfh
Site Experience Feedback
Nov 23, 2024
Great deals, website is a 9 out of 10 for ease of use. I have purchased from you before, but my account was not recognised. Very satisfied with previous purchases. Could not check out with PayPal, which I would have preferred. I will purchase from you again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andre
Site Experience Feedback
Nov 18, 2024
Paypal does not work now at all, the other times I ordered, it used to work when using Safari and not on Firefox, now it is not working on both browsers, I had to give my credit card # in order to complete the order and I do not like, I prefer to PayPal. So please take care of this, it is not the first time that I have experienced this. Otherwise I like doing business with Macsales.com Canadian store.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
Andre
Post-Delivery Feedback
Nov 23, 2024
The only minus was the PayPal payment…. It used to be work in Safari, but this time it wasn’t at all. Earlier purchases, I was using Firefox and it wasn’t working so I would switched my order in Safari and it would work right away, but not this time. I had to give my credit card # directly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with PayPal not working. We completely understand your preference for using PayPal, and we are sorry that it has cau...
Read full response »