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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 21 - 40 of 5,842

s.

Site Experience Feedback

Nov 24, 2024

Great transaction!

Buzz

Site Experience Feedback

Nov 13, 2024

Good price on a product that might be discontinued.

From MacSales.com

Thank you for the feedback.

Hahavishnu

Post-Delivery Feedback

Nov 24, 2024

Always the best quality, prices and support

Nell

Site Experience Feedback

Nov 24, 2024

I was glad you had the product I needed (HDMI to mini DisplayPort). I was disappointed you only had one option. I was glad it was cheaper than my local retailer - even with shipping.

mawong

Site Experience Feedback

Nov 16, 2024

good


Post-Delivery Feedback

Nov 24, 2024

Prompt delivery.

From MacSales.com

We appreciate your honest feedback.

Danny

Site Experience Feedback

Nov 24, 2024

Nine months ago, I ordered a replacement SSD for my computer from OWC. I was a bit anxious to do the install, but between the complete tool kit that accompanied the SSD and the YouTube video, it was a breeze. So, when I needed this new battery for the same device, I went directly to OWC to purchase their product based on my experience with the SSD.

OldGuyinKC

Site Experience Feedback

Nov 14, 2024

My first purchase from MacSales so don’t have much to offer at this point. The website was good, easy to navigate and had things I was looking for.


Post-Delivery Feedback

Nov 24, 2024

A first time buyer. Turned out to be a great experience from beginning to end. The web site is excellent with easy navigation and selection. OWC has an excellent selection of items at competitive prices. My iPad arrived earlier than UPS originally estimated and is exactly as described in the ad. It easily connected to services so I didn’t need OWC support services. Looks and works great, thanks.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that your first purchase went well!

Scott T

Post-Delivery Feedback

Nov 24, 2024

The SSD I purchased to replace the HDD in my 2019 iMac was just the thing I needed! My iMac is noticeably faster, and running like it’s brand new! The video instructions on how to replace the drive were easy to follow, and I was able to do the entire repair job myself. The kit is a must, has nearly everything necessary to do the replacement (I needed a T6 torx as well), and the replacement adhesive strips were perfectly sized. Just make sure to let the iMac sit face-down on the screen for a few hours after reinstall to let the adhesive bond set up well. Overall, was a great experience, and because of the price, the shipping was free, making it even better!! I definitely recommend getting replacement SSDs for Macs from MacSales — you won’t regret it!

fotofill

Site Experience Feedback

Nov 17, 2024

Its always easy at OWC


Post-Delivery Feedback

Nov 23, 2024

OWC will take care of whatever you need.

From MacSales.com

We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.

Fowl56

Site Experience Feedback

Nov 23, 2024

I had a great experience with Mac sales today no bad

Roanokie

Site Experience Feedback

Nov 23, 2024

Proof is yet to be seen when product arrives

JD

Site Experience Feedback

Nov 05, 2024

Excellent selections & good prices


Post-Delivery Feedback

Nov 23, 2024

Good product selection & availability

From MacSales.com

Thank you for the great feedback! We're so glad to hear that you’re happy with our selection and pricing. We strive to offer the best value and a wide variety of options for our customers.

Django

Site Experience Feedback

Nov 23, 2024

Okay

MiDi Man

Site Experience Feedback

Nov 23, 2024

Great selection of products

J3

Site Experience Feedback

Nov 23, 2024

IT WENT VERY SMOOTHLY. THANKS.

Cvreeland

Site Experience Feedback

Nov 23, 2024

Easy to drill down on the filters to find the frive I wanted

MikeG123

Site Experience Feedback

Nov 23, 2024

Needed a new hard drive for a 2011 iMac. The instructional video and the fact the hard drive comes pre-loaded drove me to purchase from OWC directly even though cheaper products are available on Amazon

Rudeboy52

Site Experience Feedback

Nov 15, 2024

researched site for 2 weeks while pondering new Mac Mini purchase. Complete specs summaries let me select best item at best price.


Post-Delivery Feedback

Nov 23, 2024

Bought a new Mac and needed a USB hub and external backup drive. OWC website provided all the specs and physical dimensions to allow me to choose the best product. Ordering via credit card was easy. Product arrived in 2 business days. Products are working as expected. Another satisfied purchase of many.

From MacSales.com

We’re so glad to hear that you found the detailed specs and product summaries helpful in making your decision! It’s great to know that you were able to find the best Mac Mini option at the best price after your research. If you ne...

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Bfh

Site Experience Feedback

Nov 23, 2024

Great deals, website is a 9 out of 10 for ease of use. I have purchased from you before, but my account was not recognised. Very satisfied with previous purchases. Could not check out with PayPal, which I would have preferred. I will purchase from you again.

Andre

Site Experience Feedback

Nov 18, 2024

Paypal does not work now at all, the other times I ordered, it used to work when using Safari and not on Firefox, now it is not working on both browsers, I had to give my credit card # in order to complete the order and I do not like, I prefer to PayPal. So please take care of this, it is not the first time that I have experienced this. Otherwise I like doing business with Macsales.com Canadian store.


Post-Delivery Feedback

Nov 23, 2024

The only minus was the PayPal payment…. It used to be work in Safari, but this time it wasn’t at all. Earlier purchases, I was using Firefox and it wasn’t working so I would switched my order in Safari and it would work right away, but not this time. I had to give my credit card # directly.

From MacSales.com

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with PayPal not working. We completely understand your preference for using PayPal, and we are sorry that it has cau...

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