MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 541 - 560 of 5,831
Nick
Site Experience Feedback
Oct 10, 2024
Checkout was not smooth, only because of the updated shipping/billing addresses but I got it to work fine. The "we found these changes to your address" would not let me click the radio buttons... long story I don't feel like typing more, sorry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will be sure to pass along these frustrations so we can better your experience in the future.
Willie
Site Experience Feedback
Oct 10, 2024
Had to upgrade my MacBook Pro HD and discovered my Battery was swollen The Upgrade done with Carbon Copy, I thought went well, until I started to use my applications and then discovered something was Not working right and had to downgrade the Upgrade to get back on track.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that your upgrade went well and we had what you needed.
Online Shopper
Site Experience Feedback
Oct 10, 2024
Search function was not helpful. Did not provide results after entering tools, computer tools, etc. The only way I found what I was looking for was going to the bottom of the page and finding a listing for tools.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you did not enjoy the search feature on the site. We will be sure to pass this frustration along to our web team.
Charles
Site Experience Feedback
Sep 27, 2024
Efficient No Problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charles
Post-Delivery Feedback
Oct 10, 2024
No big problems H
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Tim
Post-Delivery Feedback
Oct 10, 2024
I wish you guys would not use the usps. I would be willing to pay a bit more and get the order faster through iOS or fedex.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
devo
Site Experience Feedback
Oct 09, 2024
Great. I think this is one of the best e-commerce sites I've visited in a long time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Stechino
Site Experience Feedback
Sep 28, 2024
It needs specific knowledge to make your choice. The world of PC Gadgets requires a more than average background information. However, I could make my choices somewhat easy.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Stechino
Post-Delivery Feedback
Oct 09, 2024
Product is of high quality, couldn't measure the velocity of M2 SSD, the Service was great, price appears to be very realistic regarding the market.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that navigating PC gadgets can be complex. We're glad to hear you found a way to make your choices easier.
jujuman
Site Experience Feedback
Oct 09, 2024
Happy about the discounts and pricing and that macsales kept the items in my cart for at least 3-4 days while I shopped some more.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoyed our discounts and the cart options.
Fred
Site Experience Feedback
Oct 09, 2024
Was OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Drew
Site Experience Feedback
Oct 09, 2024
Overall a very satisfactory experience. Choice of products is wide and prices are very competitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had an overall good experience.
AroundtheWorld
Site Experience Feedback
Oct 09, 2024
The website was a bit hard to navigate. Putting in search terms did not lead me to the item. Had to root around a bit before coming across it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. We will pass along your frustrations regarding our search feature.
ShafterLou
Site Experience Feedback
Oct 09, 2024
Categorization and search seems to be a bit hit and miss. My deisred product was hiding and listing of older computers was not available in several results.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you did not enjoy the website's search features. We will be sure to pass along this information.
ImpressMeThisTime
Site Experience Feedback
Oct 09, 2024
1) The link to TOS for my purchase took me to a page that had nothing to do with purchases, but only to the TOS of your site. I had to scroll for 5 minutes looking for the Terms of Service for my actual purchase. 2) I resent the fact that you do not cover shipping costs, that you try to upsell a maintenance package at over $150 for a single year when you should stand by your products for at least a year without charge. 3) Editing the shipping address and the billing address on your site is a PAINFUL experience. After editing, the site would not accept my changes, continued to suggest modified changes, and then would not accept even the modified changes that it suggested. Additionally, There needs to be a field for shipping and delivery instructions. I have no idea whether the purchase will be left at the gate, the door, whether it needs a signature, whether my neighbor can sign for it, what day it will be delivered... 4) The last product I purchased from OWC, an iMac costing $2,400 turned out to be a complete PIECE OF SHIT. It is slow like molasses. I called OWC technical service roughly 100 days after purchase. They told me I'd be responsible for maintenance costs and shipping and I "should have bought the service package package when I paid for the machine". I have a very negative view of your company due to this interaction. I have decided to give it one more chance with my current purchase of a MacBookPro but I don't have high expectations based on my previous experience. Hoping you surprise me this time. 4) Why did I go to the OWC site, but now I am on the "MacSales.com" site, with absolutely no explanation whether those two sites are linked or connected? 5) Why does it ask for a coupon code at checkout while purchasing a used Apple product, but then refuses to accept any coupon codes for Apple products on your site? That is very misleading. Either you accept coupons for my purchase or you don't. If not, don't bother me about it. 6) Please don't try to aggressively upsell random products to me while I'm making a purchase. If I wanted extra cables, connectors, hard drives, hard drive cases, breakout boxes or power supplies, I would have looked up and purchased those products myself. The online Apple Store itself is much less heavy-handed. It tends to display a small window suggesting "Items often purchased together..." Your site seems desperate in comparison.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that your experience did not go as we hoped for our customers. We can pass along your frustrations within this review so we can better our experience for our customers in the future...
Read full response »No name
Site Experience Feedback
Oct 09, 2024
I thought the checkout went on and on when it seemed to be faster before to get through it, but I guess in the light of things that are going on in the world today it’s probably better to have more security measures, and really no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along the frustration regarding the checkout experience.
Online Shopper
Site Experience Feedback
Oct 09, 2024
great experience as always. super helpful customer service, thrilled with the prices and overall quality. glad to be a customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It is great to hear that you enjoyed your experience and that our customer service team was super helpful.
Rooster
Site Experience Feedback
Oct 09, 2024
Sales person was knowledgeable about OWC products and understood my needs. I have some trouble understanding him. English not primary language.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry that you were having issues understanding our representative. As we have employees all around the world some do not have English as their first language. They do their best to articulate an...
Read full response »GabeD
Site Experience Feedback
Oct 09, 2024
Found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are so glad to hear that you found exactly what you were looking for.
Jeff
Site Experience Feedback
Oct 09, 2024
All good, nothing needs to be addressed or improved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
JP
Post-Delivery Feedback
Oct 09, 2024
Easy to research and order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Geo
Site Experience Feedback
Oct 03, 2024
Easy straightforward
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geo
Post-Delivery Feedback
Oct 09, 2024
Ok
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a straightforward experience.