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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 521 - 540 of 5,831

Online Shopper

Post-Delivery Feedback

Oct 11, 2024

Awful product, good customer service team with poor processes. Responsible for returns shipping. Very un- Amazon like

Archie

Site Experience Feedback

Oct 11, 2024

my experience was good today got what I needed

From MacSales.com

Thank you for your feedback! We're thrilled to hear that you had a good experience and found what you needed. If you have any more questions or need assistance in the future, don't hesitate to reach out. https://eshop.macsales.com...

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John R.

Post-Delivery Feedback

Oct 11, 2024

Very pleased with an iPhone 12 that passed Apple diagnostics that refurbished phones (from Gazelle and Amazon) could not! My only complaint is that there are SO MANY shipping options that I was confused about my options. Wednesday evening, I paid significantly more for UPS Next Day AM, thinking it would arrive on Thursday morning, only to later realize that it would not arrive until Friday morning and that there was a significantly cheaper 2nd Day expedited option that would’ve shipped the same day and arrived by Friday as well. Oh well.

Sugarsjewelery.com

Site Experience Feedback

Oct 11, 2024

Over all so far. Hoping shipping won’t take up to 11 days.

From MacSales.com

Thank you for sharing your feedback! We're glad to hear your overall experience has been positive. We understand that timely shipping is important, and we strive to get your orders to you as quickly as possible. If you have any co...

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Tim

Site Experience Feedback

Oct 11, 2024

OWC MacSales makes it easy for me to max out the dozens of Macs and PCs we use to produce high-quality Hollywood entertainment programming. Every computer can be made useful in a large production environment and OWC MacSales ensures our legacy investment remains relevant, contributing to our client projects and bottom line every day.

From MacSales.com

Thank you for the fantastic feedback! We're thrilled to hear that OWC MacSales plays such a vital role in your production environment. It’s great to know that our products help maximize the potential of your Macs and PCs, ensuring...

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Mark

Site Experience Feedback

Oct 11, 2024

love to shop from here, got last parcel good.

From MacSales.com

Thank you for your positive feedback! We're delighted to hear that your last order arrived in great condition. We're glad you love shopping with us, and we look forward to serving you again in the future! If you need any assistanc...

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mbiz

Site Experience Feedback

Oct 11, 2024

It was great

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Zachariah

Site Experience Feedback

Oct 11, 2024

All good. Impressed my cart was maintained for a week

From MacSales.com

Thank you for your feedback! We're glad to hear everything went smoothly and that your cart was saved for your convenience. If there's anything else you need, feel free to reach out. Happy shopping!

Merzgirl

Site Experience Feedback

Oct 11, 2024

I had a chat with Ray E who was great! I need an older Mac so OS 10.10 could be installed to run a legacy version of Sibelius music notation software. She was very familiar with older models. many thanks to Ray! I had contacted Avid and Backmarket, and neither were helpful and gave me wrong info.

From MacSales.com

Thank you for sharing your experience! We're thrilled to hear that Ray E. was able to assist you in finding the right older Mac for your specific needs. It's great to know that his knowledge of legacy models made a difference, esp...

Read full response »

VictorF

Post-Delivery Feedback

Oct 11, 2024

Always a great experience with OWC MacSales.com. My go-to place for Apple and Mac products.

Eric

Post-Delivery Feedback

Oct 11, 2024

Thank you it's my second order from you and not the last!

Chemseddine

Site Experience Feedback

Oct 11, 2024

price are high thats all

From MacSales.com

Thank you for your feedback! We understand that pricing is an important factor and strive to offer the best value for the quality of our products. If you ever have any questions about promotions or specific product offerings, feel...

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abw

Site Experience Feedback

Oct 10, 2024

always helpful

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience.

Tim

Site Experience Feedback

Oct 10, 2024

You guys always make it so easy!!

From MacSales.com

Thank you for the feedback. We are glad to hear that your experience was made easy.

Lardnutzy

Site Experience Feedback

Oct 10, 2024

Easy to order, but lacked information on the OS installed on the item I purchased. I called customer service. They were not able to answer either.

From MacSales.com

Thank you for the feedback. We are sorry to hear that you were not able to get the information that you were looking for. We will pass along this frustration.

ricky

Site Experience Feedback

Oct 10, 2024

easy and efficient

From MacSales.com

Thank you for the feedback. We are glad to hear that you had an easy experience.

Nic

Post-Delivery Feedback

Oct 10, 2024

Great job!

DaveTX47

Site Experience Feedback

Oct 10, 2024

Good experience.

From MacSales.com

Thank you for the wonderful feedback.

Merv

Site Experience Feedback

Oct 10, 2024

My contact rep, John, was very helpful and I was able to identify the SSD I needed.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that John was a great help in finding what you needed.

del

Site Experience Feedback

Oct 10, 2024

sales helped me to choose the right battery for my Mac. thank you

From MacSales.com

Thank you for the feedback. We are glad to hear that your sales representative was helpful and you were able to find the battery that you needed.