MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 521 - 540 of 5,831
Online Shopper
Post-Delivery Feedback
Oct 11, 2024
Awful product, good customer service team with poor processes. Responsible for returns shipping. Very un- Amazon like
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Archie
Site Experience Feedback
Oct 11, 2024
my experience was good today got what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear that you had a good experience and found what you needed. If you have any more questions or need assistance in the future, don't hesitate to reach out. https://eshop.macsales.com...
Read full response »John R.
Post-Delivery Feedback
Oct 11, 2024
Very pleased with an iPhone 12 that passed Apple diagnostics that refurbished phones (from Gazelle and Amazon) could not! My only complaint is that there are SO MANY shipping options that I was confused about my options. Wednesday evening, I paid significantly more for UPS Next Day AM, thinking it would arrive on Thursday morning, only to later realize that it would not arrive until Friday morning and that there was a significantly cheaper 2nd Day expedited option that would’ve shipped the same day and arrived by Friday as well. Oh well.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Sugarsjewelery.com
Site Experience Feedback
Oct 11, 2024
Over all so far. Hoping shipping won’t take up to 11 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback! We're glad to hear your overall experience has been positive. We understand that timely shipping is important, and we strive to get your orders to you as quickly as possible. If you have any co...
Read full response »Tim
Site Experience Feedback
Oct 11, 2024
OWC MacSales makes it easy for me to max out the dozens of Macs and PCs we use to produce high-quality Hollywood entertainment programming. Every computer can be made useful in a large production environment and OWC MacSales ensures our legacy investment remains relevant, contributing to our client projects and bottom line every day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback! We're thrilled to hear that OWC MacSales plays such a vital role in your production environment. It’s great to know that our products help maximize the potential of your Macs and PCs, ensuring...
Read full response »Mark
Site Experience Feedback
Oct 11, 2024
love to shop from here, got last parcel good.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're delighted to hear that your last order arrived in great condition. We're glad you love shopping with us, and we look forward to serving you again in the future! If you need any assistanc...
Read full response »mbiz
Site Experience Feedback
Oct 11, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Zachariah
Site Experience Feedback
Oct 11, 2024
All good. Impressed my cart was maintained for a week
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear everything went smoothly and that your cart was saved for your convenience. If there's anything else you need, feel free to reach out. Happy shopping!
Merzgirl
Site Experience Feedback
Oct 11, 2024
I had a chat with Ray E who was great! I need an older Mac so OS 10.10 could be installed to run a legacy version of Sibelius music notation software. She was very familiar with older models. many thanks to Ray! I had contacted Avid and Backmarket, and neither were helpful and gave me wrong info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're thrilled to hear that Ray E. was able to assist you in finding the right older Mac for your specific needs. It's great to know that his knowledge of legacy models made a difference, esp...
Read full response »VictorF
Post-Delivery Feedback
Oct 11, 2024
Always a great experience with OWC MacSales.com. My go-to place for Apple and Mac products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Eric
Post-Delivery Feedback
Oct 11, 2024
Thank you it's my second order from you and not the last!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chemseddine
Site Experience Feedback
Oct 11, 2024
price are high thats all
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that pricing is an important factor and strive to offer the best value for the quality of our products. If you ever have any questions about promotions or specific product offerings, feel...
Read full response »abw
Site Experience Feedback
Oct 10, 2024
always helpful
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Tim
Site Experience Feedback
Oct 10, 2024
You guys always make it so easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your experience was made easy.
Lardnutzy
Site Experience Feedback
Oct 10, 2024
Easy to order, but lacked information on the OS installed on the item I purchased. I called customer service. They were not able to answer either.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you were not able to get the information that you were looking for. We will pass along this frustration.
ricky
Site Experience Feedback
Oct 10, 2024
easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had an easy experience.
Nic
Post-Delivery Feedback
Oct 10, 2024
Great job!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DaveTX47
Site Experience Feedback
Oct 10, 2024
Good experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Merv
Site Experience Feedback
Oct 10, 2024
My contact rep, John, was very helpful and I was able to identify the SSD I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that John was a great help in finding what you needed.
del
Site Experience Feedback
Oct 10, 2024
sales helped me to choose the right battery for my Mac. thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your sales representative was helpful and you were able to find the battery that you needed.