MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 501 - 520 of 5,831
Tom
Site Experience Feedback
Oct 13, 2024
Easy to read, review and understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Km
Site Experience Feedback
Oct 13, 2024
Very informative
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Jay
Post-Delivery Feedback
Oct 13, 2024
Here is a copy of the transcript: Art D (10/7/2024, 2:49:45 PM): Jason Falzarano , thank you for contacting MacSales.com Support. I am happy to help! One moment please while I review the information you've provided. Art D (10/7/2024, 2:50:38 PM): Hello Jason, on behalf of OWC, my apologies for any inconvenience that this delay may have caused you. Allow me to take a further look on to it. Me (10/7/2024, 2:52:22 PM): OK - this is about the third time this has happened ! I like OWC but cannot continue purchasing from you if this is going to occur... Art D (10/7/2024, 2:52:43 PM): From what I can tell, this order was indeed placed last 10/3 with 2nd Day Air Shipping with FedEx. When we received this order last 10/03/2024 10:49:24 AM, the order was fulfilled same day and has shipped. However, since it shipped on a Thursday, 2nd Day Air will only deliver on the "second business day" after Thursday which is today. This is why the tracking information on the tracking page shows that it is scheduled to be delivered today, Jason. Art D (10/7/2024, 2:52:47 PM): https://www.fedex.com/fedextrack/?trknbr=280238300239&trkqual=2460587000~280238300239~FX Me (10/7/2024, 2:53:41 PM): How is that 2 day shipping? Art D (10/7/2024, 2:54:10 PM): The transit time of delivery services does not count weekends such as Saturday and Sunday along with National Holidays, Jason. Me (10/7/2024, 2:54:20 PM): K I've ordered fro OWC many times in the past I continue to receive orders late! I paid nearly $13 dollars for 2nd Day Fed Ex and did not recieve it! I was basically told it was my fault - this is terrible customer service! And I know because in my past I worked for people who were obsessed with "great" customer service! I placed my order on Thursday "early" in the morning and expected the order to arrive in New Jersey on Saturday, I would have even been fine with Sunday! But no! I received my order on Tuesday! That is not 2nd day shipping in my humble opinion! Sorry! I'm just sick of slow shipping... Amazon pulls off over night for free! Catch a clue! It's doable!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: 4
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 13, 2024
Always trust OWC. Great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your trust and kind words! We truly appreciate your continued support and are thrilled that you're happy with our products. If you ever need anything, we're here to help!
Online Shopper
Site Experience Feedback
Oct 13, 2024
Was looking for a replacement battery for my Macbook Air that I bought used on the website a few years ago. Straightforward and easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad to hear that finding a replacement battery for your MacBook Air was straightforward and easy. If you ever need assistance or have any questions, feel free to reach out!
Jackson
Site Experience Feedback
Oct 13, 2024
no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Online Shopper
Post-Delivery Feedback
Oct 13, 2024
I was looking for an Intel Mac Desktop to replace my aging 2014 Mac mini. I was looking around for the 2018 Mac mini, but it seemed that my options available had pretty low specs or were Apple Silicon Macs. I came to this site and was surprised to be able to find something that was available. I was also happy to know that I was able to spec out what I was looking for, since this model is no longer being sold. Once I ordered what I spec out, the delivery tracking process was also very straightfoward. Once it arrived, it was secured long enough for me to pick it up with nothing to worry about. Overall great experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Djcache
Site Experience Feedback
Oct 05, 2024
good 9
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Djcache
Post-Delivery Feedback
Oct 13, 2024
good services online
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you!
Aims
Site Experience Feedback
Oct 03, 2024
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Aims
Post-Delivery Feedback
Oct 13, 2024
order ram recived as discribed
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Kulz
Site Experience Feedback
Oct 03, 2024
It's all good. You had a spectacular deal on a USB/VGA adapter for my new mac that I spent 4 times more for earlier. now I can have one in my studio and one in my bag.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kulz
Post-Delivery Feedback
Oct 13, 2024
Because Apple forces us to by "dongles" to connect our Mac's to projectors and hard drives, I had to buy this when I got my new Macair. BUT I got it through apple for a whopping $65+. When I saw OWC had one for under $10, I jumped at the opportunity to have one permanently connected to my projector at school. I LOVE OWC! I've used your products to upgrade my computers for over 10 years now. Thank you for making great things for great prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found what you needed at a great deal.
Online Shopper
Post-Delivery Feedback
Oct 13, 2024
Customer service is fantastic. Shipping rates are fair, products are great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Vtach
Site Experience Feedback
Oct 13, 2024
I spoke with Sean and Greg. They were so patient with me and so knowledgeable and kind in helping me to understand. They’re so appreciated!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your kind words! We're thrilled to hear that Sean and Greg were able to assist you with patience, knowledge, and kindness. Your appreciation means a lot to us, and we're always here to help whenever you need ...
Read full response »Jon
Post-Delivery Feedback
Oct 12, 2024
I have always had a positive experience with OWC products and I found them to be dependable. I find them to be one of the top brands among their competitors.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Donm
Site Experience Feedback
Oct 12, 2024
Great explanations and direction to the particular machine I am trying to upgrade....no worries about something not working. Install videos. Kit that included tools and old drive container.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're thrilled to hear that you found our explanations and directions helpful for your upgrade. It's great to know that the install videos and the kit with tools and the old drive container ma...
Read full response »Marvin
Site Experience Feedback
Oct 12, 2024
Ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Online Shopper
Post-Delivery Feedback
Oct 12, 2024
The free delivery time is pretty slow and the unit itself is finicky about keeping it's USB connection with a Mackbook Pro M1.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CraigRu
Site Experience Feedback
Oct 02, 2024
OWC had the product I wanted, inexpensive, made the purchase easy. I'm a satisfied customer, once again, as with previous interactions with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CraigRu
Post-Delivery Feedback
Oct 12, 2024
Easy and Efficient. OWC had the product I wanted (with minimum specs needed, thus a cheap price) so I bought two, having one as a "just in case" backup. I only used your website (because it was enough) and the two MacMini's arrived much earlier than promised. Overall an excellent experience. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that we had the product that you wanted and that the purchase was easy to make.
Jac
Post-Delivery Feedback
Oct 12, 2024
Very satisfied with my purchase. May get another in a few a few months. Bought software had to chat support to get license.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Clay S
Site Experience Feedback
Oct 12, 2024
Was straightforward. Went to exactly what I needed and purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
GonzoPDX
Site Experience Feedback
Oct 12, 2024
Homepage navigation is sometimes difficult: i.e, having to navigate to mac sales, etc. Probably just me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your honesty, and we’re always looking for ways to improve the navigation experience on our homepage. If you have any specific suggestions or if there’s anything we can do to make it easi...
Read full response »