MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 481 - 500 of 5,831
Bo
Site Experience Feedback
Oct 14, 2024
Great Experience ordered 2 Apple 27” Monitors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're thrilled to hear that you had a great experience ordering your Apple 27” monitors. If you have any questions or need assistance with anything else, feel free to reach out. Enjoy your ne...
Read full response »Online Shopper
Site Experience Feedback
Oct 14, 2024
Everything was in order. No specific issues. Order process was quick and efficient.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that your order process was quick and efficient, and everything was in order. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate y...
Read full response »Kdressl
Site Experience Feedback
Oct 14, 2024
I trust renewed computer purchases from OWC and have used them for many years. The assistance I have receiver for upgrade purchases has also been excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled to hear that you trust us for your renewed computer purchases and that you’ve had excellent experiences with our upgrade assistance. Your loyalty over the years means a lot to us. If y...
Read full response »C
Site Experience Feedback
Oct 14, 2024
Could not make quantity update work in cart on iPhone.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re sorry to hear you had trouble updating the quantity in your cart on your iPhone. Our team is continuously working to improve the user experience, and your input is valuable. If you encounter any ...
Read full response »Dynamo
Site Experience Feedback
Oct 14, 2024
Great!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Saint Onyx
Post-Delivery Feedback
Oct 14, 2024
The process was simple and easy (based on my iMAC's Model I easy and quickly found that I needed, product is great quality, delivery was awesome. I had a delay on shipping but from my end once received (PO Box logistics), OWC support was there with me all the way, even after verifying that from their end everything was in order, helping me get the inconvenience solved, great Support team, email and over the phone. I recommend OWC.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mr. Spanky Spankerson
Site Experience Feedback
Oct 14, 2024
The website's search function can be improved. I've searched for items using MacSales' own product descriptions and almost every time I get a product not found screen.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback regarding our website's search function. We understand how frustrating it can be when you can't find what you're looking for, especially using our own product descriptions. We're always looking for ways...
Read full response »PerilousTemple
Site Experience Feedback
Oct 14, 2024
I have been a fan for around 20 years! I have shopped, found what I needed - and learned so many things from the resources. I admit, at times your resources helped me NOT buy things, too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your loyalty over the past 20 years! We're thrilled to hear that you've not only found what you needed but also benefited from our resources. It's great to know that our information has helped you make inform...
Read full response »RBF
Site Experience Feedback
Oct 14, 2024
I have been using OWC MacSales for about 15 years. The service and product quality is always high end which is why i keep coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for being a valued customer for the past 15 years! We're delighted to hear that you've consistently experienced high-quality service and products with us. Your loyalty means a lot, and we’re committed to maintaining the ...
Read full response »Mike
Site Experience Feedback
Oct 14, 2024
I needed memory upgrade for my imac and called the customer service which was very prompt and very helpful. Order was simple and delivery charges and speed was exelent . Will definitely use owc in the future
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your positive experience! We're thrilled to hear that our customer service team was prompt and helpful during your memory upgrade for your iMac. It's great to know that you found the ordering process simple a...
Read full response »JCvers
Site Experience Feedback
Oct 14, 2024
Had issue with Chrome during payment processing but Safari worked ok. Additional testing and certification to ensure site design avoids browser specific dependencies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We apologize for the inconvenience you experienced with the payment processing in Chrome. We appreciate you bringing this to our attention and are continuously working to improve our site’s compatibili...
Read full response »RyGuy
Site Experience Feedback
Oct 04, 2024
Good photos and navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RyGuy
Post-Delivery Feedback
Oct 14, 2024
The external hard drive I ordered was well built. Heavy and durable, and a nice color and design. OWC was the only brand of hard drives I could find that still offers hard drives with a firewire port. The brand was recommended by someone on an Apple Support Community forum when I was looking for recommendations for what brand of external hard drive to buy to replace my Fantom Drives hard drive which stopped working. MacSales offers a variety of shipping options. I chose the UPS two day day air shipping because I don't like how long the free UPS Sure Post takes when I've used it with other companies, but there was very little price difference between the standard ground for $12.21 and 2 day air for $13.03. I wish the ground shipping were a little bit less money, but other than that I'm very happy with my purchase and will definitely buy from them again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We're glad to hear you enjoyed the photos of the products and navigation on the website.
Retired Civil Servant
Post-Delivery Feedback
Oct 14, 2024
Easy ordering; accurate delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
caverstacy
Site Experience Feedback
Oct 14, 2024
BEST manufacturer for products in my Apple world.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your glowing review! We’re thrilled to hear that you consider us the best manufacturer for your Apple products. We’re dedicated to providing high-quality solutions and excellent service, and your support mean...
Read full response »Michael
Site Experience Feedback
Oct 02, 2024
Just more payment options, please.. I was looking for PayPal and Apple Pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We do offer both PayPal and Apple pay for our customers. Our PayPal option is within the cart before you check out and the Apple Pay will only show as available if your device is set up to use Apple Pay...
Read full response »Mike
Site Experience Feedback
Oct 13, 2024
It’s a good site, but not mobile friendly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your honesty and are glad to hear you find the site good overall. We understand the importance of a mobile-friendly experience and are continually working to improve our website's accessi...
Read full response »xXOddStarXx
Site Experience Feedback
Oct 13, 2024
The site can seem a little busy looking, keep it simple. Still a great site that I've had good experience with in the past.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you’ve had good experiences with us in the past. We appreciate your suggestion about simplifying the site’s appearance, and we’ll take it into consideration as we strive to improve o...
Read full response »Chris
Site Experience Feedback
Oct 13, 2024
I haven't had a problem using this website.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you've had a positive experience using our website. If you have any suggestions or need assistance in the future, feel free to reach out. https://eshop.macsales.com/Service/
Mike S
Site Experience Feedback
Oct 13, 2024
No problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Online Shopper
Post-Delivery Feedback
Oct 13, 2024
As taxas aduaneiras foram caríssimas. Preciso saber qual é a forma mais barata para produtos que vem para o Brasil. Paguei mais caro aqui do que o preço do produto. Favor me falar por e-mail de como fazer da próxima vez. Obrigado
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »