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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 481 - 500 of 5,831

Bo

Site Experience Feedback

Oct 14, 2024

Great Experience ordered 2 Apple 27” Monitors

From MacSales.com

Thank you for sharing your experience! We're thrilled to hear that you had a great experience ordering your Apple 27” monitors. If you have any questions or need assistance with anything else, feel free to reach out. Enjoy your ne...

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Online Shopper

Site Experience Feedback

Oct 14, 2024

Everything was in order. No specific issues. Order process was quick and efficient.

From MacSales.com

Thank you for your feedback! We're glad to hear that your order process was quick and efficient, and everything was in order. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate y...

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Kdressl

Site Experience Feedback

Oct 14, 2024

I trust renewed computer purchases from OWC and have used them for many years. The assistance I have receiver for upgrade purchases has also been excellent.

From MacSales.com

Thank you for your kind words! We’re thrilled to hear that you trust us for your renewed computer purchases and that you’ve had excellent experiences with our upgrade assistance. Your loyalty over the years means a lot to us. If y...

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C

Site Experience Feedback

Oct 14, 2024

Could not make quantity update work in cart on iPhone.

From MacSales.com

Thank you for your feedback! We’re sorry to hear you had trouble updating the quantity in your cart on your iPhone. Our team is continuously working to improve the user experience, and your input is valuable. If you encounter any ...

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Dynamo

Site Experience Feedback

Oct 14, 2024

Great!

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Saint Onyx

Post-Delivery Feedback

Oct 14, 2024

The process was simple and easy (based on my iMAC's Model I easy and quickly found that I needed, product is great quality, delivery was awesome. I had a delay on shipping but from my end once received (PO Box logistics), OWC support was there with me all the way, even after verifying that from their end everything was in order, helping me get the inconvenience solved, great Support team, email and over the phone. I recommend OWC.

Mr. Spanky Spankerson

Site Experience Feedback

Oct 14, 2024

The website's search function can be improved. I've searched for items using MacSales' own product descriptions and almost every time I get a product not found screen.

From MacSales.com

Thank you for your feedback regarding our website's search function. We understand how frustrating it can be when you can't find what you're looking for, especially using our own product descriptions. We're always looking for ways...

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PerilousTemple

Site Experience Feedback

Oct 14, 2024

I have been a fan for around 20 years! I have shopped, found what I needed - and learned so many things from the resources. I admit, at times your resources helped me NOT buy things, too.

From MacSales.com

Thank you so much for your loyalty over the past 20 years! We're thrilled to hear that you've not only found what you needed but also benefited from our resources. It's great to know that our information has helped you make inform...

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RBF

Site Experience Feedback

Oct 14, 2024

I have been using OWC MacSales for about 15 years. The service and product quality is always high end which is why i keep coming back.

From MacSales.com

Thank you for being a valued customer for the past 15 years! We're delighted to hear that you've consistently experienced high-quality service and products with us. Your loyalty means a lot, and we’re committed to maintaining the ...

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Mike

Site Experience Feedback

Oct 14, 2024

I needed memory upgrade for my imac and called the customer service which was very prompt and very helpful. Order was simple and delivery charges and speed was exelent . Will definitely use owc in the future

From MacSales.com

Thank you for sharing your positive experience! We're thrilled to hear that our customer service team was prompt and helpful during your memory upgrade for your iMac. It's great to know that you found the ordering process simple a...

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JCvers

Site Experience Feedback

Oct 14, 2024

Had issue with Chrome during payment processing but Safari worked ok. Additional testing and certification to ensure site design avoids browser specific dependencies

From MacSales.com

Thank you for your feedback! We apologize for the inconvenience you experienced with the payment processing in Chrome. We appreciate you bringing this to our attention and are continuously working to improve our site’s compatibili...

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RyGuy

Site Experience Feedback

Oct 04, 2024

Good photos and navigation


Post-Delivery Feedback

Oct 14, 2024

The external hard drive I ordered was well built. Heavy and durable, and a nice color and design. OWC was the only brand of hard drives I could find that still offers hard drives with a firewire port. The brand was recommended by someone on an Apple Support Community forum when I was looking for recommendations for what brand of external hard drive to buy to replace my Fantom Drives hard drive which stopped working. MacSales offers a variety of shipping options. I chose the UPS two day day air shipping because I don't like how long the free UPS Sure Post takes when I've used it with other companies, but there was very little price difference between the standard ground for $12.21 and 2 day air for $13.03. I wish the ground shipping were a little bit less money, but other than that I'm very happy with my purchase and will definitely buy from them again.

From MacSales.com

Thank you for the feedback! We're glad to hear you enjoyed the photos of the products and navigation on the website.

Retired Civil Servant

Post-Delivery Feedback

Oct 14, 2024

Easy ordering; accurate delivery

caverstacy

Site Experience Feedback

Oct 14, 2024

BEST manufacturer for products in my Apple world.

From MacSales.com

Thank you so much for your glowing review! We’re thrilled to hear that you consider us the best manufacturer for your Apple products. We’re dedicated to providing high-quality solutions and excellent service, and your support mean...

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Michael

Site Experience Feedback

Oct 02, 2024

Just more payment options, please.. I was looking for PayPal and Apple Pay

From MacSales.com

Thank you for the feedback. We do offer both PayPal and Apple pay for our customers. Our PayPal option is within the cart before you check out and the Apple Pay will only show as available if your device is set up to use Apple Pay...

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Mike

Site Experience Feedback

Oct 13, 2024

It’s a good site, but not mobile friendly.

From MacSales.com

Thank you for your feedback! We appreciate your honesty and are glad to hear you find the site good overall. We understand the importance of a mobile-friendly experience and are continually working to improve our website's accessi...

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xXOddStarXx

Site Experience Feedback

Oct 13, 2024

The site can seem a little busy looking, keep it simple. Still a great site that I've had good experience with in the past.

From MacSales.com

Thank you for your feedback! We’re glad to hear you’ve had good experiences with us in the past. We appreciate your suggestion about simplifying the site’s appearance, and we’ll take it into consideration as we strive to improve o...

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Chris

Site Experience Feedback

Oct 13, 2024

I haven't had a problem using this website.

From MacSales.com

Thank you for your feedback! We're glad to hear you've had a positive experience using our website. If you have any suggestions or need assistance in the future, feel free to reach out. https://eshop.macsales.com/Service/

Mike S

Site Experience Feedback

Oct 13, 2024

No problems

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Online Shopper

Post-Delivery Feedback

Oct 13, 2024

As taxas aduaneiras foram caríssimas. Preciso saber qual é a forma mais barata para produtos que vem para o Brasil. Paguei mais caro aqui do que o preço do produto. Favor me falar por e-mail de como fazer da próxima vez. Obrigado