MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 441 - 460 of 5,831
Tim
Site Experience Feedback
Oct 05, 2024
I wish your shipping was less, but altogether I am pleased with you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Oct 18, 2024
Had a bad ram stick, and it was no problem getting a replacement. Good job guys!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your support and are glad to hear you’re pleased with us. We’ll take your shipping concerns into consideration.
Sam
Post-Delivery Feedback
Oct 18, 2024
I purchased what I thought would be a brand new 4 TB Accelsior 4M2 PCIe SSD and receive a used one with Files already loaded on the SSD and the older Aurora version Ultra 3 memory. Very disappointing. I will not be shopping at OWC again. Customer services response was it should be the same as the new Ultra 3 memory. When you buy a new product, you expect a new product. Especially when it cost $200 more than the same product you purchased a year ago. The Accelsior 4M2 PCIe SSD had already been formatted and had files already loaded onto it that were NOT the SoftRAID program. I do know the difference between a new and used SSD.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 08, 2024
Na
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you.
PCkevin
Post-Delivery Feedback
Oct 17, 2024
I browsed the "garage sale" and found an item I thought I would try in order to organize my home office a bit
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RAB
Site Experience Feedback
Oct 17, 2024
Another great deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you found great deals!
FucTard
Site Experience Feedback
Oct 17, 2024
it was cool
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a cool experience.
tjh
Site Experience Feedback
Oct 17, 2024
Website works great. Payment and shipping options are excellent too. I sometimes use Amazon Pay also, very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoyed our website and the options for shipping.
Apple_Scout
Site Experience Feedback
Oct 17, 2024
OWC and Macsales.com has been a great source of Apple products over the years!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that we have been a great source for Apple Products.
Gubbjavel
Site Experience Feedback
Oct 17, 2024
Now this is what I was looking for last week when I left that last message. Just in the nick of time. I guess the old adage "good things come to those who wait" occasionally rings true.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Ron
Site Experience Feedback
Oct 17, 2024
Has been a trusted source of product for many years. Also tech support on products is amazing!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that we have been your trusted source for Mac products for years.
Sko
Site Experience Feedback
Oct 17, 2024
Thanks so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Karl
Site Experience Feedback
Oct 17, 2024
Excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your wonderful feedback.
Online Shopper
Site Experience Feedback
Oct 17, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Eljay32
Site Experience Feedback
Oct 17, 2024
It was precise and easy to circumvent the site and the sale was enticing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Bob
Site Experience Feedback
Oct 17, 2024
Easy to navigate and purchase. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that it was easy to navigate and purchase items on our site.
Tom
Site Experience Feedback
Oct 17, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you had an easy experience.
Jim
Site Experience Feedback
Oct 17, 2024
MacSales is always great, both in products, prices and customer support!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you always have a good experience working with us.
Toad
Post-Delivery Feedback
Oct 17, 2024
Yes I received my Mac on time. Unfortunately when I talked to the sales department they did not tell me that installation of extra rom would entail tearing down the computer to do it. Supposedly there was to be a small spot that opened in the back of the monitor, and you press a button where the power cord is located…… i wasn’t sure if it would run my photo editing software speedy or not, so it was suggested to me by your salesman just to take it with the 16 g and if it’s not fast enough just order more if needed… Well that would be fine for a tech geek but that’s not me…. So now I’m stuck with a computer that legs when trying to edit photos…….. IM TRULY BUMMED OUT!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
Easy to choose computer options and parts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that it was easy for you to choose a computer and options.
DJ kamron
Site Experience Feedback
Oct 16, 2024
Great fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had a fast and easy experience.