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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 401 - 420 of 5,831

FRED W

Post-Delivery Feedback

Oct 22, 2024

I was looking for a good value macbook for my son. I easily identified the M1 Macbook Air with 16 gb of ram and 512ssd. He is over the moon with the improvement over his 2017 MBP.

-CZen

Site Experience Feedback

Oct 22, 2024

I needed clarification on a product. My call was promptly ordered and the sales agent got the answer I needed to complete the transaction. Took me less than 10 min. I look to OWC for great pricing and great service. Haven't been disappointed yet.

From MacSales.com

Thank you for your fantastic feedback! We're so glad to hear that our sales agent was able to provide the clarification you needed quickly. We pride ourselves on great pricing and excellent service, so it’s wonderful to know we’ve...

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IG

Site Experience Feedback

Oct 22, 2024

Got a great deal, thanks!

From MacSales.com

Thank you for the feedback! We’re thrilled to hear you found a great deal. Enjoy your purchase!

Frank

Post-Delivery Feedback

Oct 22, 2024

Installing an SSD resolved a performance issue - Very Happy. Still having issues with the Installation; it does not recognize wireless Keyboard and Mouse using the High Sierra OS

AlbertWalker

Site Experience Feedback

Oct 22, 2024

Very good and fast to navegate

From MacSales.com

Thank you for your feedback! We’re glad to hear that you found the navigation quick and easy. We strive to provide a smooth shopping experience for all our customers!

Austin

Site Experience Feedback

Oct 22, 2024

This was a good purchase, and a nice presumably respectable and trustworthy store especially for used Apple stuff. Will probably be back if the Mac is what I’m expecting and true-to-description.

From MacSales.com

Thank you for your feedback! We're glad to hear you had a positive experience and appreciate your trust in us for used Apple products. We look forward to working with you again and hope the Mac meets your expectations!

Dan

Site Experience Feedback

Oct 21, 2024

Great price

From MacSales.com

Thank you for the feedback! we are thrilled you received a great price on the item you ordered!

Kb-Music-Tech

Site Experience Feedback

Oct 21, 2024

Sales Rep - Knowledgeable - Professional - fun to work with

From MacSales.com

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our sales rep. Knowledge, professionalism, and a bit of fun make for the best service! We look forward to assisting you again in the ...

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Floozy

Post-Delivery Feedback

Oct 21, 2024

I was looking for another MiniStack STX to add to a new Mac mini. OWC had one in the clearance section and I was able to save a bit of extra money by purchasing it. It works like a champ and I am very happy with the purchase.

Rickie

Site Experience Feedback

Oct 06, 2024

So far so good

From MacSales.com

Thank you for the positive feedback! We're glad to hear that your experience has been good so far!

John B

Site Experience Feedback

Oct 21, 2024

We'll see when products arrive

From MacSales.com

Thank you for your feedback! Your order is scheduled to arrive tomorrow, and we’re confident you’ll love the products you selected!

Jessica M

Site Experience Feedback

Oct 15, 2024

Well detailed description, easy to use Paypal

From MacSales.com

Thank you for your positive feedback! We’re glad to hear you found our descriptions helpful and that using PayPal was easy for you. We appreciate your support!

Online Shopper

Site Experience Feedback

Oct 16, 2024

Looks like great equipment. I hope it can be returned if we are not satisfied.

From MacSales.com

Thank you for the feedback. We are glad to hear that you found great equipment working with us.

Ken

Site Experience Feedback

Sep 30, 2024

Huge thanks to Jeremy for helping me out with this order. Guys like him are the ones that make a company perfect.


Post-Delivery Feedback

Oct 21, 2024

Thank you so much for your outstanding products and customer service. I can proudly recommend you or your products to everyone that I know. Thank you agian.

From MacSales.com

Thank you for your kind words! We're glad Jeremy could help you with your order. We appreciate your support and are proud to have him on our team!

Online Shopper

Site Experience Feedback

Oct 20, 2024

Was nice but I don't get why no free shipping at this price. wish item was cheaper too but it should be good

From MacSales.com

Thank you for your feedback! We appreciate your thoughts on shipping and pricing. We’re glad to hear you found the item nice, and we hope you enjoy it. Your input is valuable as we continuously strive to improve! Please feel free ...

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Online Shopper

Site Experience Feedback

Oct 14, 2024

I thought shipping charges were too high.


Post-Delivery Feedback

Oct 20, 2024

I feel that the shipping charges are too high.

From MacSales.com

Thank you for your feedback! We understand that shipping costs can be a concern, and we strive to provide the best rates possible. Your input is important to us, and we will take it into consideration as we continue to improve our...

Read full response »

DM

Site Experience Feedback

Oct 20, 2024

Great deals and selection.

From MacSales.com

Thank you for your feedback! We're glad you enjoyed our great deals and wide selection. We look forward to serving you again!

Jabu

Site Experience Feedback

Oct 20, 2024

Knew exactly what I needed and was able to find it quickly and checkout quickly

From MacSales.com

Thank you for sharing your experience! We're happy to hear that you found exactly what you needed quickly and had a smooth checkout process.

E.

Post-Delivery Feedback

Oct 20, 2024

I would absolutely NOT recommend MacSales! I had been a loyal customer for well over a decade, but after this last experience I will not be shopping at OWC/MacSales ever again. I ordered 3 of the same supposedly genuine Apple 2 meter USB-C charging cables. One of them didn't work straight out of the packaging. When I tried to return it for a replacement I was told that I would have to pay for shipping to send back the defective cable. The cheapest method I could find was more than the price of the cable, other methods were over 3 times the cost of the cables! Why on earth would I pay more that what the cable cost to return it for a new one...I might as well just buy a new one and hope that it worked. But speaking of hoping the cables worked, the cables themselves are garbage, and definitely not up to "genuine Apple' standards. Of the 3 cables that I purchased (4 if you count the one that replaced the one that was defective when I received it) all of them fell apart or stopped working within 3 months of using them. The reason I had been such a loyal customer was because of the customer service and return policy. They used to have a 2 year warranty on their cables so that if they ever stopped working you just had to contact them and they would send you a new cable, with no need to return the old one. Now I can't even get a new one sent to me when the cable won't work on day one. From now on I will just go strait to the source and buy my cables directly from Apple, even though it will cost more, at least I know I won't be getting a horrible product that I can't get a replacement for without paying more that the cost of the product itself.

miekh

Site Experience Feedback

Oct 20, 2024

seems reliable

From MacSales.com

We're glad you find us reliable! If you need any assistance in the future, feel free to reach out. https://eshop.macsales.com/Service/