MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 401 - 420 of 5,831
FRED W
Post-Delivery Feedback
Oct 22, 2024
I was looking for a good value macbook for my son. I easily identified the M1 Macbook Air with 16 gb of ram and 512ssd. He is over the moon with the improvement over his 2017 MBP.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
-CZen
Site Experience Feedback
Oct 22, 2024
I needed clarification on a product. My call was promptly ordered and the sales agent got the answer I needed to complete the transaction. Took me less than 10 min. I look to OWC for great pricing and great service. Haven't been disappointed yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your fantastic feedback! We're so glad to hear that our sales agent was able to provide the clarification you needed quickly. We pride ourselves on great pricing and excellent service, so it’s wonderful to know we’ve...
Read full response »IG
Site Experience Feedback
Oct 22, 2024
Got a great deal, thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We’re thrilled to hear you found a great deal. Enjoy your purchase!
Frank
Post-Delivery Feedback
Oct 22, 2024
Installing an SSD resolved a performance issue - Very Happy. Still having issues with the Installation; it does not recognize wireless Keyboard and Mouse using the High Sierra OS
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
AlbertWalker
Site Experience Feedback
Oct 22, 2024
Very good and fast to navegate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that you found the navigation quick and easy. We strive to provide a smooth shopping experience for all our customers!
Austin
Site Experience Feedback
Oct 22, 2024
This was a good purchase, and a nice presumably respectable and trustworthy store especially for used Apple stuff. Will probably be back if the Mac is what I’m expecting and true-to-description.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you had a positive experience and appreciate your trust in us for used Apple products. We look forward to working with you again and hope the Mac meets your expectations!
Dan
Site Experience Feedback
Oct 21, 2024
Great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! we are thrilled you received a great price on the item you ordered!
Kb-Music-Tech
Site Experience Feedback
Oct 21, 2024
Sales Rep - Knowledgeable - Professional - fun to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our sales rep. Knowledge, professionalism, and a bit of fun make for the best service! We look forward to assisting you again in the ...
Read full response »Floozy
Post-Delivery Feedback
Oct 21, 2024
I was looking for another MiniStack STX to add to a new Mac mini. OWC had one in the clearance section and I was able to save a bit of extra money by purchasing it. It works like a champ and I am very happy with the purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Rickie
Site Experience Feedback
Oct 06, 2024
So far so good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We're glad to hear that your experience has been good so far!
John B
Site Experience Feedback
Oct 21, 2024
We'll see when products arrive
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! Your order is scheduled to arrive tomorrow, and we’re confident you’ll love the products you selected!
Jessica M
Site Experience Feedback
Oct 15, 2024
Well detailed description, easy to use Paypal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We’re glad to hear you found our descriptions helpful and that using PayPal was easy for you. We appreciate your support!
Online Shopper
Site Experience Feedback
Oct 16, 2024
Looks like great equipment. I hope it can be returned if we are not satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found great equipment working with us.
Ken
Site Experience Feedback
Sep 30, 2024
Huge thanks to Jeremy for helping me out with this order. Guys like him are the ones that make a company perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Post-Delivery Feedback
Oct 21, 2024
Thank you so much for your outstanding products and customer service. I can proudly recommend you or your products to everyone that I know. Thank you agian.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're glad Jeremy could help you with your order. We appreciate your support and are proud to have him on our team!
Online Shopper
Site Experience Feedback
Oct 20, 2024
Was nice but I don't get why no free shipping at this price. wish item was cheaper too but it should be good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your thoughts on shipping and pricing. We’re glad to hear you found the item nice, and we hope you enjoy it. Your input is valuable as we continuously strive to improve! Please feel free ...
Read full response »Online Shopper
Site Experience Feedback
Oct 14, 2024
I thought shipping charges were too high.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 20, 2024
I feel that the shipping charges are too high.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that shipping costs can be a concern, and we strive to provide the best rates possible. Your input is important to us, and we will take it into consideration as we continue to improve our...
Read full response »DM
Site Experience Feedback
Oct 20, 2024
Great deals and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you enjoyed our great deals and wide selection. We look forward to serving you again!
Jabu
Site Experience Feedback
Oct 20, 2024
Knew exactly what I needed and was able to find it quickly and checkout quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're happy to hear that you found exactly what you needed quickly and had a smooth checkout process.
E.
Post-Delivery Feedback
Oct 20, 2024
I would absolutely NOT recommend MacSales! I had been a loyal customer for well over a decade, but after this last experience I will not be shopping at OWC/MacSales ever again. I ordered 3 of the same supposedly genuine Apple 2 meter USB-C charging cables. One of them didn't work straight out of the packaging. When I tried to return it for a replacement I was told that I would have to pay for shipping to send back the defective cable. The cheapest method I could find was more than the price of the cable, other methods were over 3 times the cost of the cables! Why on earth would I pay more that what the cable cost to return it for a new one...I might as well just buy a new one and hope that it worked. But speaking of hoping the cables worked, the cables themselves are garbage, and definitely not up to "genuine Apple' standards. Of the 3 cables that I purchased (4 if you count the one that replaced the one that was defective when I received it) all of them fell apart or stopped working within 3 months of using them. The reason I had been such a loyal customer was because of the customer service and return policy. They used to have a 2 year warranty on their cables so that if they ever stopped working you just had to contact them and they would send you a new cable, with no need to return the old one. Now I can't even get a new one sent to me when the cable won't work on day one. From now on I will just go strait to the source and buy my cables directly from Apple, even though it will cost more, at least I know I won't be getting a horrible product that I can't get a replacement for without paying more that the cost of the product itself.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 1
- Full ratings for this review »
miekh
Site Experience Feedback
Oct 20, 2024
seems reliable
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We're glad you find us reliable! If you need any assistance in the future, feel free to reach out. https://eshop.macsales.com/Service/