MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 421 - 440 of 5,831
Nooch85
Site Experience Feedback
Oct 03, 2024
Well designed and easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that our site was easy for you to navigate.
Wild Wally
Site Experience Feedback
Oct 19, 2024
Smooth and Easy transaction so far.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We're glad to hear that your transaction has been smooth and easy! Thank you for choosing us, and if you need any further assistance, we're here to help!
Online Shopper
Post-Delivery Feedback
Oct 19, 2024
It is always easy to order and get help from Mac Sales. It is my first stop for all tech purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
casey
Site Experience Feedback
Oct 19, 2024
the website wouldn't let me sign in even though I just bought from the site recently
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're sorry to hear about the trouble you're having signing in! It sounds frustrating, especially since you recently made a purchase. We'll look into this for you right away, and in the meantime, feel free to place your order as a...
Read full response »Meets the need
Site Experience Feedback
Oct 09, 2024
OWC had exactly what I needed for Time Machine backup with a Mac Mini
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were able to find exactly what you needed.
Gabe
Site Experience Feedback
Oct 19, 2024
OWC has been a reliable provider over the years from DIY Mac upgrades to various other tech needs
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in OWC over the years! We're glad to hear we've been able to support your DIY Mac upgrades and other tech needs. We appreciate your loyalty and look forward to serving you again soon!
Online Shopper
Site Experience Feedback
Oct 18, 2024
All good! It's a very nice site and very easy to understand how to purchase something.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear that you found the site easy to use and navigate. We aim to make the purchasing process as simple and clear as possible. Enjoy your shopping experience!
willenuim
Site Experience Feedback
Oct 19, 2024
very good selection clear choices love the instant savings !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're glad to hear you appreciate the selection and clarity of choices on our site! Instant savings are always a nice bonus. Happy shopping, and thank you for your feedback!
Sean
Post-Delivery Feedback
Oct 19, 2024
Upgraded my internet speed and needed a docking solution that would allow 2 Gbps pass through to my Apple MacBook Air laptop (M1, 2020) and identified a couple docking options that could pass more than gigabit speed. Customer service was great and answered all my questions. Found a product that served my needs. It arrived a bit later than expected (carrier delay) but not OWC fault. Well packaged unit, fair price, and works great! Thanks OWC.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Kix
Site Experience Feedback
Oct 14, 2024
Extremely fast item lookup & description, & order completion!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kix
Post-Delivery Feedback
Oct 19, 2024
Receives graphics card, installed it & problem was corrected!!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear that you found our item lookup and ordering process to be so efficient. Your satisfaction is our top priority, and we appreciate your feedback! If you need any further assistan...
Read full response »LPo
Site Experience Feedback
Oct 09, 2024
Liked the website, products, mad discount etc., really need this item quickly so the real test will be to see how fast it gets here and whether it comes from the US or Canada - that was something I couldn't find on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience. Based on your order confirmation number the order will be arriving from Canada to you.
TotalMacGeek
Post-Delivery Feedback
Oct 18, 2024
Just a few clicks and I got just what I needed from OWC…
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ALS
Post-Delivery Feedback
Oct 18, 2024
I asked a question about the difference between sf SF and FX storage device, the answer was not even close to the info I was looking for, him/her did not understand my question, so I did further research on my own. In the end, I made the correct purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
LindyLoo
Site Experience Feedback
Oct 18, 2024
Very easy to order what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're thrilled to hear that you found it easy to order what you needed. If you have any further questions or need assistance in the future, don't hesitate to reach out!
Online Shopper
Post-Delivery Feedback
Oct 18, 2024
A great company, very reliable, great products and great service.I've been using mac sales for more than twenty years.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 18, 2024
Warranty / guarantee should be more clear, esp that tools to install better noted.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Warranty / guarantee should be more clear, esp that tools to install better noted.
Charles
Post-Delivery Feedback
Oct 18, 2024
Macsales is 100% reliable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Toddmac
Site Experience Feedback
Oct 13, 2024
Not many products made the experience easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're sorry to hear that you didn’t find many products to suit your needs. We're always looking for ways to improve and offer a wider selection to make your experience as seamless as possible. If there...
Read full response »Ed
Site Experience Feedback
Oct 18, 2024
excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. We appreciate your honest feedback.
Cathy
Site Experience Feedback
Oct 18, 2024
Dissappoiinted that as a first time buyer there were no offers....not even free shipping
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
From MacSales.com
I'm sorry to hear about your disappointment with your first purchase experience. Many companies offer promotions for new customers, and it can be frustrating when they aren't available. Your feedback is important, and I'll ensure ...
Read full response »