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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 421 - 440 of 5,831

Nooch85

Site Experience Feedback

Oct 03, 2024

Well designed and easy to navigate

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that our site was easy for you to navigate.

Wild Wally

Site Experience Feedback

Oct 19, 2024

Smooth and Easy transaction so far.

From MacSales.com

We're glad to hear that your transaction has been smooth and easy! Thank you for choosing us, and if you need any further assistance, we're here to help!

Online Shopper

Post-Delivery Feedback

Oct 19, 2024

It is always easy to order and get help from Mac Sales. It is my first stop for all tech purchases.

casey

Site Experience Feedback

Oct 19, 2024

the website wouldn't let me sign in even though I just bought from the site recently

From MacSales.com

We're sorry to hear about the trouble you're having signing in! It sounds frustrating, especially since you recently made a purchase. We'll look into this for you right away, and in the meantime, feel free to place your order as a...

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Meets the need

Site Experience Feedback

Oct 09, 2024

OWC had exactly what I needed for Time Machine backup with a Mac Mini

From MacSales.com

Thank you for the feedback. We are glad to hear that you were able to find exactly what you needed.

Gabe

Site Experience Feedback

Oct 19, 2024

OWC has been a reliable provider over the years from DIY Mac upgrades to various other tech needs

From MacSales.com

Thank you for your continued trust in OWC over the years! We're glad to hear we've been able to support your DIY Mac upgrades and other tech needs. We appreciate your loyalty and look forward to serving you again soon!

Online Shopper

Site Experience Feedback

Oct 18, 2024

All good! It's a very nice site and very easy to understand how to purchase something.

From MacSales.com

Thank you for your kind words! We're thrilled to hear that you found the site easy to use and navigate. We aim to make the purchasing process as simple and clear as possible. Enjoy your shopping experience!

willenuim

Site Experience Feedback

Oct 19, 2024

very good selection clear choices love the instant savings !!

From MacSales.com

We're glad to hear you appreciate the selection and clarity of choices on our site! Instant savings are always a nice bonus. Happy shopping, and thank you for your feedback!

Sean

Post-Delivery Feedback

Oct 19, 2024

Upgraded my internet speed and needed a docking solution that would allow 2 Gbps pass through to my Apple MacBook Air laptop (M1, 2020) and identified a couple docking options that could pass more than gigabit speed. Customer service was great and answered all my questions. Found a product that served my needs. It arrived a bit later than expected (carrier delay) but not OWC fault. Well packaged unit, fair price, and works great! Thanks OWC.

Kix

Site Experience Feedback

Oct 14, 2024

Extremely fast item lookup & description, & order completion!


Post-Delivery Feedback

Oct 19, 2024

Receives graphics card, installed it & problem was corrected!!!!

From MacSales.com

Thank you for your kind words! We're thrilled to hear that you found our item lookup and ordering process to be so efficient. Your satisfaction is our top priority, and we appreciate your feedback! If you need any further assistan...

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LPo

Site Experience Feedback

Oct 09, 2024

Liked the website, products, mad discount etc., really need this item quickly so the real test will be to see how fast it gets here and whether it comes from the US or Canada - that was something I couldn't find on the website.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience. Based on your order confirmation number the order will be arriving from Canada to you.

TotalMacGeek

Post-Delivery Feedback

Oct 18, 2024

Just a few clicks and I got just what I needed from OWC…

ALS

Post-Delivery Feedback

Oct 18, 2024

I asked a question about the difference between sf SF and FX storage device, the answer was not even close to the info I was looking for, him/her did not understand my question, so I did further research on my own. In the end, I made the correct purchase.

LindyLoo

Site Experience Feedback

Oct 18, 2024

Very easy to order what I needed.

From MacSales.com

Thank you for your review! We're thrilled to hear that you found it easy to order what you needed. If you have any further questions or need assistance in the future, don't hesitate to reach out!

Online Shopper

Post-Delivery Feedback

Oct 18, 2024

A great company, very reliable, great products and great service.I've been using mac sales for more than twenty years.

Online Shopper

Site Experience Feedback

Oct 18, 2024

Warranty / guarantee should be more clear, esp that tools to install better noted.

From MacSales.com

Warranty / guarantee should be more clear, esp that tools to install better noted.

Charles

Post-Delivery Feedback

Oct 18, 2024

Macsales is 100% reliable.

Toddmac

Site Experience Feedback

Oct 13, 2024

Not many products made the experience easy

From MacSales.com

Thank you for your feedback! We're sorry to hear that you didn’t find many products to suit your needs. We're always looking for ways to improve and offer a wider selection to make your experience as seamless as possible. If there...

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Ed

Site Experience Feedback

Oct 18, 2024

excellent service

From MacSales.com

It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. We appreciate your honest feedback.

Cathy

Site Experience Feedback

Oct 18, 2024

Dissappoiinted that as a first time buyer there were no offers....not even free shipping

From MacSales.com

I'm sorry to hear about your disappointment with your first purchase experience. Many companies offer promotions for new customers, and it can be frustrating when they aren't available. Your feedback is important, and I'll ensure ...

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