Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 381 - 400 of 5,831

TG

Site Experience Feedback

Oct 23, 2024

Easy to find relevant info and the specific product needed, and easy to order.

From MacSales.com

Thank you for the feedback. We are glad to hear that you found relevant information on our site for the product you were looking to purchase.

Apo

Site Experience Feedback

Oct 23, 2024

Speedy check out, easy to use website.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a speedy checkout experience.

Ramon

Site Experience Feedback

Oct 23, 2024

Great to do buisness with

From MacSales.com

Thank you for the wonderful feedback.

Zyzzyx

Post-Delivery Feedback

Oct 23, 2024

Easy purchase, informative DIY installation videos, fast shipping.

Online Shopper

Post-Delivery Feedback

Oct 23, 2024

You had an old and obscure iphone model I was looking for and as described was in excellent condition, if not better. Great to not be disappointed buying used equipment. It can go either way.

hermcat

Post-Delivery Feedback

Oct 23, 2024

Good instructional video. iMac is running great now.

VIATION

Site Experience Feedback

Oct 23, 2024

I have been purchasing Apple Computers from OWC for years, always the best experience.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you enjoyed your experience working with us.

Online Shopper

Post-Delivery Feedback

Oct 23, 2024

I have not had time to set up the Mac mini yet so I can’t answer the question now.

mineiro

Site Experience Feedback

Oct 17, 2024

No comments at this time

From MacSales.com

Thank you for the feedback.

Buttercup

Post-Delivery Feedback

Oct 23, 2024

I am thrilled with my purchase! It’s as if I bought a brand new one. It runs smoothly, its very light, it is everything I needed!

Online Shopper

Site Experience Feedback

Oct 23, 2024

the website is highly organized i could find whatever i wanted

From MacSales.com

Thank you for the feedback. We are glad to hear that you enjoyed your experience on our website.

Dennis

Site Experience Feedback

Oct 22, 2024

Easy to navigate and to purchase my selected item. I have conducted business with OWC for 20 years. Always, I have easily found what I need and the products offered by OWC are dependable and sell for a fair price. I highly recommend OWC without any reservation whatsoever.

From MacSales.com

Thank you for your amazing review! We truly appreciate your loyalty over the past 20 years and are thrilled to hear you find our site easy to navigate and our products dependable. Your recommendation means a lot to us!

jimo

Post-Delivery Feedback

Oct 22, 2024

Product arrived 9 days after I ordered and looked like it had been through a flood. Packaged had been run over with tire tracks on it, label was so faded as if it was left out in the sun to dry or under a high heat hair dryer. The package was completely open, not orn, just unsealed. BUT the contents were unharmed miraculously and worked like a charm. USPS is the worst STILL, even though I think they are trying. It's just that many USPS employees don't care about caring for their customer, the one who pays for their employment, only getting a paycheck!!! Next time I order from Mac Sales and want to wait 9 days for my ground shipment, I'll select "Spot the Snail" delivery service!

Carlos

Post-Delivery Feedback

Oct 22, 2024

Obtained precisely the correct parts to upgrade my MacBookPro, everything working.

Pianodrop

Site Experience Feedback

Sep 26, 2024

Website is generally clear and easy to understand. Cart items update Ok and link back to product page for checking. Would be nice to have product page pricing showing in both USD and approximate local currency (with assumption about currency conversion rate set in Account Settings, and estimated rate shown at top of page) as an aid to establishing approximate value of order in local currency.


Post-Delivery Feedback

Oct 22, 2024

Only real problem I had was that when flipping back and forth between the Shopping Cart and items available to purchase, my cart was not fully updated on the screen when I went to check out and I didn't notice. Accordingly, I'd managed to accidentally fail to order one product I wanted, and (as I am in New Zealand, so there are longer shipping times) I then needed to source that item locally at a higher price as it was needed sooner than a second order could fulfil. No harm done though.

From MacSales.com

Thank you for the feedback. We will pass this information along to our web team for consideration in future updates.

Online Shopper

Site Experience Feedback

Oct 22, 2024

its hard to find what you want. A products column (menu) would be nice.

From MacSales.com

Thank you for sharing your feedback with us. We do have a product menu that you can select by category so you can easily find what you're looking for! Please feel free to contact us if you have any further questions, comments, or ...

Read full response »

CraigB

Post-Delivery Feedback

Oct 22, 2024

Needed something to back up a dying MacBook Pro (2011) and although this doesn’t have the ports that Mac had it should work out ok. I’m am sorry my licensed Photoshop, Illustrator etc won’t work on this machine and I may be forced to so a subscription. For now I will look at other photo processing options. The condition of the machine I received is beautiful.

Used iphone.

Post-Delivery Feedback

Oct 22, 2024

I received good info about purchasing a used iPhone. So I bought one & everything has worked out just like the sales rep said it would. I’m a happy customer.

Jon

Site Experience Feedback

Oct 22, 2024

Found the part I needed based on recommendations from a forum online related to Mac parts. Hope it works

From MacSales.com

Thank you for your feedback! We're glad you found the part you needed through the recommendations. We hope it works perfectly for your Mac!

Music Hack

Site Experience Feedback

Oct 22, 2024

Very friendly and professional

From MacSales.com

Thank you for your kind words! We're delighted to hear that you found our team friendly and professional. We appreciate your feedback and look forward to working with you again!