MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 381 - 400 of 5,831
TG
Site Experience Feedback
Oct 23, 2024
Easy to find relevant info and the specific product needed, and easy to order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found relevant information on our site for the product you were looking to purchase.
Apo
Site Experience Feedback
Oct 23, 2024
Speedy check out, easy to use website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a speedy checkout experience.
Ramon
Site Experience Feedback
Oct 23, 2024
Great to do buisness with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Zyzzyx
Post-Delivery Feedback
Oct 23, 2024
Easy purchase, informative DIY installation videos, fast shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 23, 2024
You had an old and obscure iphone model I was looking for and as described was in excellent condition, if not better. Great to not be disappointed buying used equipment. It can go either way.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
hermcat
Post-Delivery Feedback
Oct 23, 2024
Good instructional video. iMac is running great now.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
VIATION
Site Experience Feedback
Oct 23, 2024
I have been purchasing Apple Computers from OWC for years, always the best experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you enjoyed your experience working with us.
Online Shopper
Post-Delivery Feedback
Oct 23, 2024
I have not had time to set up the Mac mini yet so I can’t answer the question now.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
mineiro
Site Experience Feedback
Oct 17, 2024
No comments at this time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Buttercup
Post-Delivery Feedback
Oct 23, 2024
I am thrilled with my purchase! It’s as if I bought a brand new one. It runs smoothly, its very light, it is everything I needed!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
the website is highly organized i could find whatever i wanted
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoyed your experience on our website.
Dennis
Site Experience Feedback
Oct 22, 2024
Easy to navigate and to purchase my selected item. I have conducted business with OWC for 20 years. Always, I have easily found what I need and the products offered by OWC are dependable and sell for a fair price. I highly recommend OWC without any reservation whatsoever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your amazing review! We truly appreciate your loyalty over the past 20 years and are thrilled to hear you find our site easy to navigate and our products dependable. Your recommendation means a lot to us!
jimo
Post-Delivery Feedback
Oct 22, 2024
Product arrived 9 days after I ordered and looked like it had been through a flood. Packaged had been run over with tire tracks on it, label was so faded as if it was left out in the sun to dry or under a high heat hair dryer. The package was completely open, not orn, just unsealed. BUT the contents were unharmed miraculously and worked like a charm. USPS is the worst STILL, even though I think they are trying. It's just that many USPS employees don't care about caring for their customer, the one who pays for their employment, only getting a paycheck!!! Next time I order from Mac Sales and want to wait 9 days for my ground shipment, I'll select "Spot the Snail" delivery service!
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 9
- Full ratings for this review »
Carlos
Post-Delivery Feedback
Oct 22, 2024
Obtained precisely the correct parts to upgrade my MacBookPro, everything working.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pianodrop
Site Experience Feedback
Sep 26, 2024
Website is generally clear and easy to understand. Cart items update Ok and link back to product page for checking. Would be nice to have product page pricing showing in both USD and approximate local currency (with assumption about currency conversion rate set in Account Settings, and estimated rate shown at top of page) as an aid to establishing approximate value of order in local currency.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Pianodrop
Post-Delivery Feedback
Oct 22, 2024
Only real problem I had was that when flipping back and forth between the Shopping Cart and items available to purchase, my cart was not fully updated on the screen when I went to check out and I didn't notice. Accordingly, I'd managed to accidentally fail to order one product I wanted, and (as I am in New Zealand, so there are longer shipping times) I then needed to source that item locally at a higher price as it was needed sooner than a second order could fulfil. No harm done though.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass this information along to our web team for consideration in future updates.
Online Shopper
Site Experience Feedback
Oct 22, 2024
its hard to find what you want. A products column (menu) would be nice.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback with us. We do have a product menu that you can select by category so you can easily find what you're looking for! Please feel free to contact us if you have any further questions, comments, or ...
Read full response »CraigB
Post-Delivery Feedback
Oct 22, 2024
Needed something to back up a dying MacBook Pro (2011) and although this doesn’t have the ports that Mac had it should work out ok. I’m am sorry my licensed Photoshop, Illustrator etc won’t work on this machine and I may be forced to so a subscription. For now I will look at other photo processing options. The condition of the machine I received is beautiful.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Used iphone.
Post-Delivery Feedback
Oct 22, 2024
I received good info about purchasing a used iPhone. So I bought one & everything has worked out just like the sales rep said it would. I’m a happy customer.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Jon
Site Experience Feedback
Oct 22, 2024
Found the part I needed based on recommendations from a forum online related to Mac parts. Hope it works
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you found the part you needed through the recommendations. We hope it works perfectly for your Mac!
Music Hack
Site Experience Feedback
Oct 22, 2024
Very friendly and professional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're delighted to hear that you found our team friendly and professional. We appreciate your feedback and look forward to working with you again!