MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 1 - 20 of 5,842
Online Shopper
Site Experience Feedback
Nov 25, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 25, 2024
A bit pricier than I wish it were, but I trust it'll work — unlike the piece of "garbage" I bought from Amazon. I have made many purchases from OWC and have always been pleased.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Nov 25, 2024
Availability of preconfigured kits, along with instructional videos, was a big consideration in selecting this vendor.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Before purchase was made, I use the OWC chat to discuss the product purchase, chatted with Patrick E, who provided the expert opinion on the product and provided the internet online link to the page for purchase; based on that chat I made an online purchase. Excellent customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 25, 2024
I am always happy to shop at MacSales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoshandSue
Site Experience Feedback
Nov 25, 2024
The website is informative as well as easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
msfreakie1
Site Experience Feedback
Nov 07, 2024
it was easy to complete my order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that it was easy for you to complete your order on our site.
Geraldine
Site Experience Feedback
Nov 25, 2024
This website was recommended to me and turned out to be an excellent resource.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
F_Echo
Site Experience Feedback
Nov 25, 2024
I love the site, even when I'm not buying, I'm browsing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The tater
Site Experience Feedback
Nov 25, 2024
I had everything filled out to make purchase, switched on my phone to look at a text and the info was gone and had to start over. Was going to my car to get the cvc number off my card. Annoying but not a big deal, everything else was great. Easy intuitive process to checkout. Well laid out and easy to read website.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amoret
Site Experience Feedback
Nov 25, 2024
Happy to have found genuine Apple memory, brand new and sealed, and looking forward to receive it to give my iMac a nice little upgrade
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Retail
Site Experience Feedback
Nov 25, 2024
Ease of order is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alekomon
Site Experience Feedback
Nov 24, 2024
Love shopping with OWC!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mealtrip.com
Site Experience Feedback
Nov 13, 2024
MacSales.com has the best collection of new, legacy hard drives and components to keep my older computers going!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. It is great to hear that you enjoyed our legacy options.
Gspot
Post-Delivery Feedback
Nov 24, 2024
Smooth, easy transaction, highly recommend
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Nov 09, 2024
Nice little deals site has and straight forward to purchasing!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear you found some great deals and had an easy, straightforward shopping experience. We’re always here to help if you need anything, and we look forward to working with you again soon!
Online Shopper
Post-Delivery Feedback
Nov 24, 2024
Have been ordering from OWC since the mid 90's and always had good experiences.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
PRSSR
Site Experience Feedback
Nov 24, 2024
The overall layout and ease of access on the site are perfect for getting to what you need quickly and making sure it’s a compatible part. 10 out of 10 experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Site Experience Feedback
Nov 24, 2024
By the numbers value and selection!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »