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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 1 - 20 of 5,842

Online Shopper

Site Experience Feedback

Nov 25, 2024

Great

Steve

Site Experience Feedback

Nov 25, 2024

A bit pricier than I wish it were, but I trust it'll work — unlike the piece of "garbage" I bought from Amazon. I have made many purchases from OWC and have always been pleased.

Tony

Site Experience Feedback

Nov 25, 2024

Availability of preconfigured kits, along with instructional videos, was a big consideration in selecting this vendor.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Before purchase was made, I use the OWC chat to discuss the product purchase, chatted with Patrick E, who provided the expert opinion on the product and provided the internet online link to the page for purchase; based on that chat I made an online purchase. Excellent customer service!

Jim

Site Experience Feedback

Nov 25, 2024

I am always happy to shop at MacSales.

JoshandSue

Site Experience Feedback

Nov 25, 2024

The website is informative as well as easy to navigate.

msfreakie1

Site Experience Feedback

Nov 07, 2024

it was easy to complete my order

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that it was easy for you to complete your order on our site.

Geraldine

Site Experience Feedback

Nov 25, 2024

This website was recommended to me and turned out to be an excellent resource.

F_Echo

Site Experience Feedback

Nov 25, 2024

I love the site, even when I'm not buying, I'm browsing.

The tater

Site Experience Feedback

Nov 25, 2024

I had everything filled out to make purchase, switched on my phone to look at a text and the info was gone and had to start over. Was going to my car to get the cvc number off my card. Annoying but not a big deal, everything else was great. Easy intuitive process to checkout. Well laid out and easy to read website.

Online Shopper

Site Experience Feedback

Nov 25, 2024

OK

Amoret

Site Experience Feedback

Nov 25, 2024

Happy to have found genuine Apple memory, brand new and sealed, and looking forward to receive it to give my iMac a nice little upgrade

Retail

Site Experience Feedback

Nov 25, 2024

Ease of order is great.

Alekomon

Site Experience Feedback

Nov 24, 2024

Love shopping with OWC!

Mealtrip.com

Site Experience Feedback

Nov 13, 2024

MacSales.com has the best collection of new, legacy hard drives and components to keep my older computers going!

From MacSales.com

We appreciate your feedback. It is great to hear that you enjoyed our legacy options.

Gspot

Post-Delivery Feedback

Nov 24, 2024

Smooth, easy transaction, highly recommend

Chris

Site Experience Feedback

Nov 09, 2024

Nice little deals site has and straight forward to purchasing!

From MacSales.com

Thank you for your review! We're glad to hear you found some great deals and had an easy, straightforward shopping experience. We’re always here to help if you need anything, and we look forward to working with you again soon!

Online Shopper

Post-Delivery Feedback

Nov 24, 2024

Have been ordering from OWC since the mid 90's and always had good experiences.

PRSSR

Site Experience Feedback

Nov 24, 2024

The overall layout and ease of access on the site are perfect for getting to what you need quickly and making sure it’s a compatible part. 10 out of 10 experience.

JC

Site Experience Feedback

Nov 24, 2024

By the numbers value and selection!