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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 341 - 360 of 5,831

JosefPepa

Site Experience Feedback

Oct 12, 2024

Perfect, as always!

From MacSales.com

It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.

Tej001

Post-Delivery Feedback

Oct 27, 2024

Placed an order. Didn't receive . Contacted customer service rep. They said they could not answer when you could receive it because its status says it in transit. Now my question is whose responsibility to find the answer and let me know. In this era where industry using high tech logistic technology where one could track every move of the product, where OWC could find where the product is and when can be delivered. One of arrogant customer rep was making me feel like why I have ordered from OWC. Hype is when they said you ca not cancel this order because in transit. Seriously, which era are you living in. They charged $35 USD ($50 CAD) for shipping which is almost 25% of product price. Very bad experience. Should not order next time or never recommend anyone to buy from this website. Very worst in delivery aspect. Should learn something from Amazon.

forjam

Site Experience Feedback

Oct 21, 2024

I have been a customer for over 25 years. The only place I shop for computer peripherals.


Post-Delivery Feedback

Oct 27, 2024

I've been a customer of MacSales for over 20 years. I have always been completely satisfied.

From MacSales.com

Thank you for being a loyal customer for over 25 years! We truly appreciate your support and are delighted to be your go-to place for computer peripherals. If there’s ever anything we can do to enhance your experience, please let ...

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AL

Site Experience Feedback

Oct 26, 2024

Actually found the item I was looking for via google shopping link. Navigating the actual site is a little clunky sometimes. Especially for very specific clearance or open box.

From MacSales.com

Thank you for your feedback! We’re glad you found the item you were looking for through Google Shopping. We appreciate your input about navigating the site and will work on making the experience smoother, especially for clearance ...

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jimmy

Site Experience Feedback

Oct 26, 2024

all items fully described and organized and clearly priced

From MacSales.com

Thank you for your feedback! We’re glad to hear that you found our items well-described, organized, and clearly priced.

Sandoz

Site Experience Feedback

Oct 26, 2024

Love the Thunderbolt hardware selection!

From MacSales.com

Thank you for your enthusiasm! We’re thrilled to hear you love our Thunderbolt hardware selection.

Klint

Post-Delivery Feedback

Oct 26, 2024

The website at Mac Sales is fantastic and very easy to navigate. I appreciate how quickly I can build the features I want on a used Mac, see the price, and then make an order. I trust OWC a whole lot more than Ebay, Amazon and Craigslist so I feel very comfortable buying used computers from the company. Everything has always shipped quickly and was packaged very well.

jlk

Site Experience Feedback

Oct 26, 2024

• Including a 15" MacBook Pro purchased in 2023, condition of product(s) are like new • Price was exceptional compared to other purchase Shipping was timely and securely packaged • One problem: SD drive doesn't work, but think I waited too long to have it replaced

From MacSales.com

Thank you for your review! We’re glad to hear you’re pleased with the condition and pricing of your MacBook Pro, as well as the timely shipping. We’re sorry to learn about the issue with the SD drive. If you need any assistance, p...

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Gubbjavel

Site Experience Feedback

Oct 09, 2024

OWC has always had the best selections of Apple and Apple related products. Lately I get to pick through the remains of some pretty good deals. I know its my problem, Just keep up the good work.

From MacSales.com

Thank you for the feedback. We are glad to hear that you enjoy our selections.

Andy

Post-Delivery Feedback

Oct 26, 2024

I purchased a replacement battery for my MacBook Pro, the install video was great!

OldMacUser

Site Experience Feedback

Oct 26, 2024

The website was easy to use. I liked that I didn’t have a problem.

From MacSales.com

Thank you for your feedback! We're delighted to hear that you found our website easy to use and had a smooth experience. We appreciate your support!

BoilerGuy

Site Experience Feedback

Oct 20, 2024

This is the second MacBookPro that I have purchased from MacSales. I have trust in them when purchasing a used Apple product.

From MacSales.com

Thank you for your continued trust in MacSales! We're thrilled to hear that you've had a positive experience with your second MacBook Pro purchase. If you ever need assistance, we're here to help! Enjoy your new device!

KAN

Site Experience Feedback

Oct 26, 2024

Interaction with website is good. Instructional videos need to be updated.

From MacSales.com

Thank you for your feedback! We're glad you had a good experience with our website. We appreciate your suggestion about updating the instructional videos and will take it into consideration.

Em

Site Experience Feedback

Oct 25, 2024

Easy purchasing experience. Good inventory!

From MacSales.com

Thank you for your positive feedback! We're glad to hear you had an easy purchasing experience and enjoyed our inventory. We appreciate your support and look forward to working with you again!

Online Shopper

Site Experience Feedback

Oct 25, 2024

It was hard to determine which part I could use for my iMac.

From MacSales.com

Thank you for your feedback! I’m sorry to hear you had difficulty finding the right part for your iMac. We’re always looking to improve our product descriptions, so your input is valuable.

Romeo

Site Experience Feedback

Oct 25, 2024

Wish you had more items though it’s understandable as the items are refurbished.

From MacSales.com

Thank you for your feedback! We appreciate your understanding regarding our selection, and we’re always working to expand our inventory

Ted

Site Experience Feedback

Oct 25, 2024

Did not remember my last order

From MacSales.com

Thank you for the feedback!

Online Shopper

Post-Delivery Feedback

Oct 25, 2024

It was great I like the product and would recommend it

JC

Post-Delivery Feedback

Oct 25, 2024

Received package late but that was due to UPS not paying attention to delivery instructions, so not on you!

Rod

Site Experience Feedback

Oct 15, 2024

Excellent website to search for products.


Post-Delivery Feedback

Oct 25, 2024

Excellent website to get official Mac products from. I love doing business with them and will keep ordering items from their website.

From MacSales.com

Thank you for the great feedback! We're glad you find our website helpful for searching products. We appreciate your support!