MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 341 - 360 of 5,831
JosefPepa
Site Experience Feedback
Oct 12, 2024
Perfect, as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely.
Tej001
Post-Delivery Feedback
Oct 27, 2024
Placed an order. Didn't receive . Contacted customer service rep. They said they could not answer when you could receive it because its status says it in transit. Now my question is whose responsibility to find the answer and let me know. In this era where industry using high tech logistic technology where one could track every move of the product, where OWC could find where the product is and when can be delivered. One of arrogant customer rep was making me feel like why I have ordered from OWC. Hype is when they said you ca not cancel this order because in transit. Seriously, which era are you living in. They charged $35 USD ($50 CAD) for shipping which is almost 25% of product price. Very bad experience. Should not order next time or never recommend anyone to buy from this website. Very worst in delivery aspect. Should learn something from Amazon.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
forjam
Site Experience Feedback
Oct 21, 2024
I have been a customer for over 25 years. The only place I shop for computer peripherals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
forjam
Post-Delivery Feedback
Oct 27, 2024
I've been a customer of MacSales for over 20 years. I have always been completely satisfied.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for being a loyal customer for over 25 years! We truly appreciate your support and are delighted to be your go-to place for computer peripherals. If there’s ever anything we can do to enhance your experience, please let ...
Read full response »AL
Site Experience Feedback
Oct 26, 2024
Actually found the item I was looking for via google shopping link. Navigating the actual site is a little clunky sometimes. Especially for very specific clearance or open box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you found the item you were looking for through Google Shopping. We appreciate your input about navigating the site and will work on making the experience smoother, especially for clearance ...
Read full response »jimmy
Site Experience Feedback
Oct 26, 2024
all items fully described and organized and clearly priced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that you found our items well-described, organized, and clearly priced.
Sandoz
Site Experience Feedback
Oct 26, 2024
Love the Thunderbolt hardware selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your enthusiasm! We’re thrilled to hear you love our Thunderbolt hardware selection.
Klint
Post-Delivery Feedback
Oct 26, 2024
The website at Mac Sales is fantastic and very easy to navigate. I appreciate how quickly I can build the features I want on a used Mac, see the price, and then make an order. I trust OWC a whole lot more than Ebay, Amazon and Craigslist so I feel very comfortable buying used computers from the company. Everything has always shipped quickly and was packaged very well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jlk
Site Experience Feedback
Oct 26, 2024
• Including a 15" MacBook Pro purchased in 2023, condition of product(s) are like new • Price was exceptional compared to other purchase Shipping was timely and securely packaged • One problem: SD drive doesn't work, but think I waited too long to have it replaced
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re glad to hear you’re pleased with the condition and pricing of your MacBook Pro, as well as the timely shipping. We’re sorry to learn about the issue with the SD drive. If you need any assistance, p...
Read full response »Gubbjavel
Site Experience Feedback
Oct 09, 2024
OWC has always had the best selections of Apple and Apple related products. Lately I get to pick through the remains of some pretty good deals. I know its my problem, Just keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoy our selections.
Andy
Post-Delivery Feedback
Oct 26, 2024
I purchased a replacement battery for my MacBook Pro, the install video was great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
OldMacUser
Site Experience Feedback
Oct 26, 2024
The website was easy to use. I liked that I didn’t have a problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're delighted to hear that you found our website easy to use and had a smooth experience. We appreciate your support!
BoilerGuy
Site Experience Feedback
Oct 20, 2024
This is the second MacBookPro that I have purchased from MacSales. I have trust in them when purchasing a used Apple product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in MacSales! We're thrilled to hear that you've had a positive experience with your second MacBook Pro purchase. If you ever need assistance, we're here to help! Enjoy your new device!
KAN
Site Experience Feedback
Oct 26, 2024
Interaction with website is good. Instructional videos need to be updated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you had a good experience with our website. We appreciate your suggestion about updating the instructional videos and will take it into consideration.
Em
Site Experience Feedback
Oct 25, 2024
Easy purchasing experience. Good inventory!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're glad to hear you had an easy purchasing experience and enjoyed our inventory. We appreciate your support and look forward to working with you again!
Online Shopper
Site Experience Feedback
Oct 25, 2024
It was hard to determine which part I could use for my iMac.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! I’m sorry to hear you had difficulty finding the right part for your iMac. We’re always looking to improve our product descriptions, so your input is valuable.
Romeo
Site Experience Feedback
Oct 25, 2024
Wish you had more items though it’s understandable as the items are refurbished.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your understanding regarding our selection, and we’re always working to expand our inventory
Ted
Site Experience Feedback
Oct 25, 2024
Did not remember my last order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback!
Online Shopper
Post-Delivery Feedback
Oct 25, 2024
It was great I like the product and would recommend it
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
JC
Post-Delivery Feedback
Oct 25, 2024
Received package late but that was due to UPS not paying attention to delivery instructions, so not on you!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »
Rod
Site Experience Feedback
Oct 15, 2024
Excellent website to search for products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rod
Post-Delivery Feedback
Oct 25, 2024
Excellent website to get official Mac products from. I love doing business with them and will keep ordering items from their website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We're glad you find our website helpful for searching products. We appreciate your support!