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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 301 - 320 of 5,831

Billy

Site Experience Feedback

Oct 31, 2024

It was ok

From MacSales.com

Thank you for your feedback.

TheDannyMossBand

Site Experience Feedback

Oct 31, 2024

Quick easy service.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you had quick and easy service working with us.

kk

Site Experience Feedback

Oct 31, 2024

Good

From MacSales.com

Thank you for the wonderful feedback.

Erin

Site Experience Feedback

Oct 31, 2024

I was recommended by my professor. I needed a computer for school. Hopefully this is a great investment because it is expensive.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you found a great computer for school!

Online Shopper

Site Experience Feedback

Oct 31, 2024

It worked fine!

From MacSales.com

Thank you for the feedback. It is great to hear that everything worked fine!

Online Shopper

Site Experience Feedback

Oct 21, 2024

Always a great experience.

From MacSales.com

Thank you so much for your kind words! We're thrilled to hear that you always have a great experience with us. Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com/Se...

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EV928

Post-Delivery Feedback

Oct 31, 2024

Great product computer arrived well packaged.

Usher

Post-Delivery Feedback

Oct 31, 2024

I purchased a product through your website, I filled in the details according to the name of the company I work for, the invoice was registered in my name without the name of the company. I asked to change the invoice and was told that it was not possible, I explained that I would have to pay these costs out of my own pocket and the supporter insisted that there was nothing to be done. I must point out that I also issue invoices and I have never encountered such a problem. In addition to that, you sent the package through the FedEx company, who charged me another almost $100 for releasing the package from customs for no reason, so the cost of the product reached an unreasonable price of almost $200... I have purchased from many stores in the past and most shipping companies only charge the tax and not an invented increase of Storage', 'handling' and 'customs clearance'... just a shame.

RSGuyInSF

Site Experience Feedback

Oct 30, 2024

Good. Got what I wanted. I've purchased the docks before for previous versions of TBolt

From MacSales.com

Thank you for the feedback. We are glad to hear that you found what you wanted.

Alex

Site Experience Feedback

Oct 30, 2024

The product description was clear. I wish the photos were higher quality, detailed.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that the product description was clear.

Rafael

Site Experience Feedback

Oct 30, 2024

Great selection an customization of final product. Can buy with the confidence that you'll be satisfied.

From MacSales.com

Thank you for the feedback. We are glad to hear that you found a great selection of products.

Oldboomer 74

Post-Delivery Feedback

Oct 30, 2024

I have purchased OWC products for many years now, with nary an incident or problem.

Jon

Site Experience Feedback

Oct 30, 2024

Billing/Shipping Address editing and credit card info are hard to fill out—every time I edited the address blocks, the credit card info would disappear below

From MacSales.com

Thank you for the feedback. We will pass this information along to our web team.

Leed

Site Experience Feedback

Oct 30, 2024

The Sales rep pointed out the Mercury Elite series, which I had not noticed. Perfect for my replacement for my aging DROBO..

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that your sales representative assisted you in finding a great replacement for your Drobo.

Paul

Post-Delivery Feedback

Oct 30, 2024

Very good selection of external NVMe drives for Mac. Nice that the miniStack STX has the same footprint and finish of a MacMini.

Chris

Site Experience Feedback

Oct 30, 2024

I like how easy it was to research different options for the thunderbay right on the site. I also used the chat feature which was helpful as I was comparing products

From MacSales.com

Thank you feedback. We are glad to hear that it was easy for you to research the options for ThunderBay and that the chat was helpful in comparing products.

compwhiz

Site Experience Feedback

Oct 30, 2024

N/A

From MacSales.com

Thank you for the feedback.

Online Shopper

Post-Delivery Feedback

Oct 30, 2024

OWC has been around a very long time and has the great reputation among Mac users. I would always recommend checking them out first when looking for extending the capabilities of your Mac.

Tom

Site Experience Feedback

Oct 30, 2024

Would have been nice to have ApplePay as an option

From MacSales.com

Thank you for the feedback. We do provide the option for Apple Pay on our site, however, it will not show as an option of the device you are using does not have Apple Pay set up with a biometric screening.

Dante

Site Experience Feedback

Oct 29, 2024

cool, excelent.

From MacSales.com

Thank you for your awesome feedback! We’re glad to hear you had a great experience.