MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 301 - 320 of 5,831
Billy
Site Experience Feedback
Oct 31, 2024
It was ok
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback.
TheDannyMossBand
Site Experience Feedback
Oct 31, 2024
Quick easy service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you had quick and easy service working with us.
kk
Site Experience Feedback
Oct 31, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Erin
Site Experience Feedback
Oct 31, 2024
I was recommended by my professor. I needed a computer for school. Hopefully this is a great investment because it is expensive.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found a great computer for school!
Online Shopper
Site Experience Feedback
Oct 31, 2024
It worked fine!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that everything worked fine!
Online Shopper
Site Experience Feedback
Oct 21, 2024
Always a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your kind words! We're thrilled to hear that you always have a great experience with us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Se...
Read full response »EV928
Post-Delivery Feedback
Oct 31, 2024
Great product computer arrived well packaged.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Usher
Post-Delivery Feedback
Oct 31, 2024
I purchased a product through your website, I filled in the details according to the name of the company I work for, the invoice was registered in my name without the name of the company. I asked to change the invoice and was told that it was not possible, I explained that I would have to pay these costs out of my own pocket and the supporter insisted that there was nothing to be done. I must point out that I also issue invoices and I have never encountered such a problem. In addition to that, you sent the package through the FedEx company, who charged me another almost $100 for releasing the package from customs for no reason, so the cost of the product reached an unreasonable price of almost $200... I have purchased from many stores in the past and most shipping companies only charge the tax and not an invented increase of Storage', 'handling' and 'customs clearance'... just a shame.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
RSGuyInSF
Site Experience Feedback
Oct 30, 2024
Good. Got what I wanted. I've purchased the docks before for previous versions of TBolt
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found what you wanted.
Alex
Site Experience Feedback
Oct 30, 2024
The product description was clear. I wish the photos were higher quality, detailed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that the product description was clear.
Rafael
Site Experience Feedback
Oct 30, 2024
Great selection an customization of final product. Can buy with the confidence that you'll be satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found a great selection of products.
Oldboomer 74
Post-Delivery Feedback
Oct 30, 2024
I have purchased OWC products for many years now, with nary an incident or problem.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jon
Site Experience Feedback
Oct 30, 2024
Billing/Shipping Address editing and credit card info are hard to fill out—every time I edited the address blocks, the credit card info would disappear below
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass this information along to our web team.
Leed
Site Experience Feedback
Oct 30, 2024
The Sales rep pointed out the Mercury Elite series, which I had not noticed. Perfect for my replacement for my aging DROBO..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that your sales representative assisted you in finding a great replacement for your Drobo.
Paul
Post-Delivery Feedback
Oct 30, 2024
Very good selection of external NVMe drives for Mac. Nice that the miniStack STX has the same footprint and finish of a MacMini.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 30, 2024
I like how easy it was to research different options for the thunderbay right on the site. I also used the chat feature which was helpful as I was comparing products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you feedback. We are glad to hear that it was easy for you to research the options for ThunderBay and that the chat was helpful in comparing products.
compwhiz
Site Experience Feedback
Oct 30, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Online Shopper
Post-Delivery Feedback
Oct 30, 2024
OWC has been around a very long time and has the great reputation among Mac users. I would always recommend checking them out first when looking for extending the capabilities of your Mac.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Oct 30, 2024
Would have been nice to have ApplePay as an option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We do provide the option for Apple Pay on our site, however, it will not show as an option of the device you are using does not have Apple Pay set up with a biometric screening.
Dante
Site Experience Feedback
Oct 29, 2024
cool, excelent.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your awesome feedback! We’re glad to hear you had a great experience.